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Airport Lounge FAQ

Due to the volume of mail we currently receive, we have put together these FAQs to help you find the answers you are looking for in a time-efficient manner.

For FAQs specifically for airport lounge passes, click here.

Where can I buy an airport lounge pass?

Lounge passes can be purchased on our booking module.

Important Reminder: Passes MUST be purchased at least 24 hours prior to lounge arrival. Keep in mind time zone differences when planning to make your purchase. We receive many messages from travellers who try to purchase their pass too late. Unfortunately we cannot make a booking under the 24 hour limit.

I am flying on [ Airline ] from [ Airport ]. Which lounge should I use?

Please contact your airline to find out which terminal and/or concourse your flight departs from. Alternatively, you can check the airport's web site to see where your flight typically departs from. Then, refer to our airport guide for that airport to see which lounges are accessible by paying at the door, purchasing a lounge pass or through a membership.

What is the door rate for [ Lounge ]?

If the information is not already published on the site, we do not know. As of July 2016, we are doing a major lounge update to find this information. When we do receive this information from the lounge, we will publish it on the site immediately. We do not withhold information. All that we know about a lounge or an airport is published on the site.

I have a [ credit card ], does this allow me free access to [ Lounge ] at [ Airport ]?

Please check with your credit card company. Benefits vary according to credit card program and country.

I will arrive at [ Airport ] at midnight. Does the airport have a lounge that is open overnight?

For hours, lounge locations, facilities and lounge access information, visit our lounge guides. All the information that we know about the lounges is published on the site. We do not have secret information offline that we are withholding from readers.

I lost/forgot my wallet in your lounge. Did you find it?

Items left in the lounges are not reported to us. Please contact the lounge directly.

Is it possible to access an airside lounge if my flight is not until the next day?

You can only access the airside, or secure area of the airport, once you have checked in for your flight and dropped off your bags. Check your airline to find out how early you can check-in and drop off your bags.

What is your best rate for [ Lounge ]?

Lounge rates are non-negotiable and can be found on our booking module.

Can I book a sleep room at [ Lounge ]?

Sleep room reservations are available at the lounge door when you arrive.

Can I make a reservation to use the shower at [ Lounge ]?

Showers can not be pre-booked. Please inquire at the lounge door.

What does "Smart Casual" attire mean?

"Smart casual" is described as "neat, conventional, yet relatively informal in style". Travellers wearing dirty clothes, ripped clothing, sports attire (jerseys, baseball caps), and backpacker casual attire are not permitted. Stag and hen parties also also not permitted in some lounges.

What does "Landside" and "Airside" mean?

Landside refers to the area of the airport that is located in the public area of the terminal. Airside refers to the area of the airport that is located past security in the secure zone of the terminal. Travellers in transit will always be airside unless they pass through immigration. If a transit traveller wants to access a landside lounge, they would need to have a Visa (if required) and go through immigration.

What does "Schengen" and "non-Schengen" mean?

In many European airports, you will see reference to "Schengen" and "non-Schengen" areas in the terminals. The Schengen area is for flights with destinations to the 22 European countries that have eliminated passport and border control at their mutual borders. The non-Schengen area is the area for flights going to all other destinations. These countries are included in the Schengen zone: Austria, Belgium, Czech Republic, Denmark, Estonia, FInland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

How do I make a lounge booking and pay at the door?

It is not possible to make a lounge booking and pay at the door. If the lounge offers door rates, you can simply show up at the door and if space is available, you can pay to enter.

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