Hanoi Airport Guide
In this section you will find traveller airport reviews as well as our Hanoi Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!
On 3rd floor there are less announcements and it's a lot calmer in general.
January 2015 - Having read all the negative reviews of Noi Bai's 'bus station' atmosphere, I was bracing myself for 10 hours of layover hell... even more so once I realised that the 'sleeping pod' that I had pre-booked was in Terminal 1, and I was stuck airside in Terminal 2. However I was pleasantly surprised!
The airport has just (late December 2014) opened its brand new Terminal 2, from which all international flights will soon be departing. It's spacious, smart, airy, spotlessly clean and modern, with floor to ceiling views of the runway along its entire length. Not super busy so there are always plenty of empty boarding gates - particularly towards the ends of the terminal - where one can lie down and take a nap on the numerous fairly comfortable bench seats.
The terminal is still getting into gear for full operation it seems, so there are a limited number of shops and cafes and fewer staff around than you would expect; but this is likely a matter of time - several more outlets (Burger King, a couple of cafes, further duty free retail space) were under construction when I visited and will likely be operational any day now.
The big bonus though is the Vietnam Airlines lounge. Nothing to say you can pay to enter, but I asked and - hey presto - yes you can, for the quite reasonable fee of 20US. (or a rough equivalent in pretty much whatever currency you have to hand, it appears - they accepted my Korean Won - all I had on me - without a problem). The lounge is brand new, like the rest of the terminal, with lots of comfortable seating, including reclining chairs for sleeping; a well stocked buffet, several beer, wine, spirits and soft drink options, computer terminals and a business center, free wifi throughout (although I actually found the regular terminal free wifi signal to be stronger than the lounge's offering - possibly just due to where I sat), and shower facilities.
One word of warning for anyone on a transfer - the 'sleeping pods' at HAN are in Terminal 1, which is now only for domestic flights. You cannot transfer between the terminals without going through passport control (impossible if you don't have a visa). Also currently no ATM or currency exchange in the airside of the terminal, and some places don't take cards.
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In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
- Business Lounge - Location: Terminal 2, Airside, Level 4. Showers are available. Lounge Access: Pay at the Door (US$25).
Free WiFi is available at Hanoi airport.
If sleeping in Hanoi Airport does not appeal to you, there are hotels inside and near the airport.
- Sleep Pods - Terminal 1, Airside, 2nd and 3rd Floors (3 single and 11 twin pods) and Terminal 2, Airside, 2nd Floor (6 twin pods). Each pod is 4 sq. meters and 3 meters high with amenities such as bed, wardrobe, bedding, WIFI, alarm clock, tv, work desk, privacy curtain, and travel guide. Snack and drink is included.
- Viet Village Hotel - (5 min from the airport) Free roundtrip airport shuttle available
- Airport View Hotel - (3 min from the airport) Free roundtrip airport shuttle available.
To find a cheap room, there is a list of hotels near Hanoi Airport on Tripadvisor that can be sorted by price.
- ATMs / Cash Machines - Yes
- Currency Exchange - Yes
- Food & Drinks - There are restaurants available at the airport however it is not known if any are open 24 hours. Locations: Top Floor of the E Building, Domestic Terminal • Terminal 2, International, 4th Floor.
- Information Desk - First Floor, E Building, Domestic Terminal. Hours: Not known.
- Luggage Storage & Lockers - Location: Terminal 2, Level 2. Hours: open 24 hours. Rates per piece of baggage: 50.000 (3 hours) • 60.000 (3 - 12 hours) • 70.000 (12 - 24 hours) • 90.000 (per day/24 hours - 7 days) • 100.000 (per day/7 days - 30 days) • 110.000 (per day/30 days).
- Mobile Charging - Available in the boarding areas on Terminal 1 and 2.
- Shopping - There is Duty Free available at the airport. Hours: Not known.
- Showers - Available in the Business Lounge. [ see Airport Lounges above ]
Information not available. Note: When hours are not available, I recommend that you read a few reviews before deciding to sleep in the airport overnight. And if you know the hours, please let me know and I will update the guide.
Taxi rates are published on a board near the arrivals areas. Know the price before you enter the taxi.
Last Updated: 07 January 2016
The information in this Airport Guide is based on information collected and/or received from the airport's and their web sites. The information above is subject to change without notice. Use it for informational purposes only to help you during your stay. To report errors, or to add/change any items quoted in the guide, email me.