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"I passed thru LHR on my way from US to India twice Jan-Feb 2005. Both times I had 6 hour layovers.
On my way out, all the bathroom toilets were plugged up. I talked to a custodian, he told me they clean only every 90 minutes, it was 70 minutes to go for next cleaning, so no luck. I could not find any seats to relax in, let alone sleep. I wrote a complaint and dropped in a box. A British Airways flight attendant came to me and apologized in the onward flight. After I came back to US, I also got a letter of apology from the Airport management. I could not find the quite sitting area on my flight out - the signage is very bad at this airport.
On my way back, voila - I found the quiet sitting area. You have to walk all the way to the end, (lower nuber gates), go thru some passages - once you get there, no sound, no announcements, good seats - good slleeping place. Good sleep. No one distrubed me.
Food is still expensive, so bring a sandwich with you unless you want to shell out 3 for a cup of cofeee."
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