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Europe : Turkey : Istanbul : Ataturk International


REVIEWS

Unprofessional-Disgraceful

by web-administrator (April, 2016)


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(Guest Review) Absolutely awful. The Istanbul Atartuk airport staff is not friendly and actually is very rude. Normally, the Turkish people are very friendly but at that airport we can experiment the worse in them. They lack of organisation, they shout at each other, disagreeing and not knowing what they are doing. Totally unprofessional and it takes ages in the queues, without any need, if they were more intelligent and organised. They had sent us to a counter, just to check the passports as we were in transit, then asked us to queue behind a long one, then they asked us to queue behind another one and tried to send us to the first queue at the back. In between, they were arguing among themselves and shouting at the passengers who were totally lost due to their misleading information. Interesting to say that they still want to join us in the European Union. No way.

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Unprofessional and Unfriendly Lounge

by web-administrator (April, 2016)


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Cons: -


(Guest Review) The lady at the Ataturk Istanbul Comfort Lounge/Priority Pass was unfriendly and unprofessional. She didn't smile, her English was broken and didn't use the words please or Thank you. She didn't volunteer to give us the Wifi code and when I asked her later on, she grunted at me asking for the boarding pass. No nice at all. The sandwich at the lounge had a pass by date lettuce and only half of the bread had some filling. The food was screaming to be throwing away. Be careful because it looked very unhealthy and you could catch a bug from that. Poor service, food and unfriendliness.

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12 hours layovers, 0 problems

by web-administrator (April, 2016)


Pros: -
Cons: -


(Guest Review by Daniel) The airport is big, a lot of stuff to do. Pros: - Cold tap water on bathrooms. - Very polite cleaning staff, only waking you up if needed to clean the place and they are very fast. - Free Power Plugs on Food court and at the gates. - Soft benches where you can sleep. A lot of people doing it. - Could bring food from home, so my spending where 0. - Free Wifi (WiSpot) Cons: - No free showers (not surprised). - WiSpot only in some spots, but you go to starbucks and sit without paying something, no problems. - Not that bad as I was expecting.

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Needs to improve

by web-administrator (March, 2016)


Pros: -
Cons: -


(Guest Review by Catalina B.) My friends and I had a connection at this airport, we were coming from Bogota. There is lack of comfortable chairs and places to relax or take a break. We were waiting for our connection (7 hours) at this airport. Staff was not friendly and few of them speak Spanish or English. We had a long trip from Bogota,Colombia and we just want to feel comfortable to relax or sleep a little but we were not able to do it. It is impossible to sleep there. There was not wifi connection. Some staff members were rude with passengers. This is a very important airport in Turkey and I think it should be improved as soon as possible.

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WORST AIRPORT/SERVICE/STAFF

by web-administrator (February, 2016)


Pros: -
Cons: -


(Guest Review by NAC) It was the worst experience of my life when I arrived at Istanbul Ataturk Airport along my wife. Airport police staff which is also responsible for visa issuance, I found them the (1) Rude, (2) Impolite and (3) Arrogant (4) Irresponsible staff at any airport I ever seen in my life. (1)They were Rude because in my stay at the airport more than 12hrs I didnt see any smile on their faces, I didnt find Welcome in their attitude, had no respect or manner to talk with women or travelers. (2)Once they decide something either right or wrong about you, they want you to listen for any right or wrong without enquiries, they didnt ask for a sip of water while you are in their Legal or Illegal custody. (3)They threat of put you in jail or give you hard time if you are going to request them for an enquiry, they were ready to make me pay for any crime which I have never committed in my life either on their land. We were not the only couple faced their rude attitude, next morning I saw many passengers (some from Iraq, Africa and some probably from India) who were being treated like slaves and cursing the airport staff (4)I and my wife arrived there with an eVisa which was issued by Government of Turkey [https://www.evisa.gov.tr/en/apply/] but they were not ready to accept it, when I said to enquire the visa code with our passport numbers, the officer felt like Im insulting him for blaming on his less of knowledge and awareness. They made papers to deport us from the airport and not letting in the country for a visit of one week and when I refused to put my signatures that Im agree with his(officers) act, he put their his own signatures instead of my signatures continued >>

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