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Hamburg Airport Guide

hamburg airport guide

In this section you will find traveller airport reviews as well as our Hamburg Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

The early morning German charter flight crowd can be a bit rambunctious.
-a traveller

Airport Overview

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us about their time at Hamburg Airport.

What to Expect

Hamburg Airport consists of two large, interconnected terminals. The airport plaza, located between the two terminals, houses shops restaurants and other airport services, though eateries and shops can also be found on the airside, and 24-hour dining is available. As Hamburg Airport is quite busy, expect long lines for check in and security. WiFi is available, and comfort can be found through fee-based access to the airport’s first class lounge. See Airport Lounges in the airport guide below for locations and rates.

Where to Sleep

The airport is officially closed between 1:00AM and 4:00AM, and travellers are not allowed into the airport between these hours. Those travellers already in the airport at this time are restricted to the arrivals area until the facilities re-open in the morning. There are no benches in the arrivals area, so floor sleeping is the only option. Those considering sleeping here overnight should have a travel mat and/or sleeping bag for added comfort. A traveller reported having some luck sleeping on the couches at the Scoom sandwich shop, though that area was closed down for cleaning between 2:00AM and 4:00AM. For uninterrupted sleep there is an airport hotel, as well as other hotels nearby. See Airport Hotels in the airport guide below.

For more information about the services and facilities available, scroll down to continue exploring our Hamburg Airport Guide. Send us your airport tips to help us keep this information up to date.


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Hamburg Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program (ie. Priority Pass). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

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Airport Hotels

If sleeping in Hamburg Airport does not appeal to you, there are hotels near the airport:

To see more options there is a list of hotels near Hamburg Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

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Airport WiFi / Internet

Free WiFi is available at Hamburg Airport for 24 hours. Connect to the “HAM AIRPORT FREE WIFI” network.

In addition, internet kiosks are available in the following locations: T2, landside, Arrivals (printer available) • Pier (at Gates A20 - A18), airside, Level 1 • Pier (at Gate A/B37), airside, Level 1 • Pier (at Gate A21 - A26), airside, Level 1. Hours: 4:00AM - 12:00AM. There is a 1 hour time limit.

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More Services, Facilities & Things To Do On A Layover At The Airport

  • Airport Model Exhibition - A miniature version of the Hamburg Airport. You will get to see every detail of Hamburg Airport, with all its buildings, taxiways, runways and landing strips, on a scale of 1:500.
    Rate: € 4.50 (adults). Shows: daily at 10:00AM, 12:00PM, 2:00PM, and 4:00PM without prior booking. Duration of the show: approx. 45 minutes
  • Airport Office - Get the answers to your general questions about the airport or your flight, make a hotel reservation, deposit keys and documents, send a fax, make copies and more at the Airport Office. Location: Airport Plaza, Arrivals Level.
  • Airport Tours - Find out what happens at the airport during a behind-the-scenes airport tour.Visit the Fire Brigrade and the Apron. Reservations required. Departure Time: 10:00AM and 1:30PM. Tour Duration: 150 minutes. Rate: € 12,00 (adults) and € 8,00 (child up to age 14).
  • Art in the Airport - A rotating exhibit featuring the works of regional artists is on display at a designated area between Gates C09 - C14.
  • ATMs / Cash Machines - Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside and Airside
  • Casino - The Spiel-In Casino is Hamburg Airport's "little Las Vegas". Location: Terminal 1, Level 2, Landside. Hours: 12:00PM - 12:00AM
  • Children's Play Area - Location: Terminal 1, Level 3, Airside • Terminal 2, Level 3, Airside.
  • Currency Exchange - Location: Terminal 1, Level 0, Landside • Pier Gate C08, Airside • Pier Gate B20, Airside • Baggage Claim, Level 0, Airside. Hours: 5:45AM - 8:45PM.
  • Dental Services - Have a toothache? Complete preventative, maintenance, and urgent dental treatment is available at tryDent. Location: Airport Plaza, landside, House D/Level 2. Hours: 9:00AM - 6:00PM (Mon,Tues) 9:00AM - 8:00PM (Wed,Thurs) 8:00AM - 1:00PM (Fri).
  • Duty Free & Shopping - Heinemann Duty Free is available airside in these locations: Pier (Gate A20), Level 1 (Hours: 6:00AM - 9:00PM) • Airport Plaza, Level 1 (Hours: 4:30AM - 9:30PM). A variety of over 40 retails shops is available landside and airside throughout the airport. Most landside shops are open from 9:00AM - 9:00PM, and most airside shops are open from 6:00AM - 9:00PM.
  • Food & Drinks - Food concessions throughout the airport operate with varying schedules. These options are open 24 hours: Scoom (T1, Arrivals)
  • Laundry - If you will be in the airport for a hours and need some laundry done, you can go to ZWO24Textilpflege located in Terminal 1, Level 0, Landside. Hours: 9:00AM - 9:00PM.
  • Luggage Storage & Lockers - Store your baggage and items in Left Luggage at the following rates: A 3 € processing fee applies in addition to the per baggage rates: 3 € per calendar day for a small suitcase • 4 € per day for a regular suitcase • 5 € per calendar day for oversized luggage or items (surfboards, bicycles, etc.) • 4 € per week for a small item (knives, documents, etc.). Location: T2, Departures. Hours: 4:30AM - 11:00PM.
  • Luggage Trolleys - Trolleys are available in front of the terminal and in the parking lots. A refundable deposit of 1 € or 0.50 € is required.
  • Luggage Wrapping - Services are available in the check-in area. Rates: Unknown.
  • Massage - Traditional Chinese and Western massage and acupuncture treatments are available at the Chi-Mas Institute. Location: Pier (at Gates A20/C15), Level 1 (Departures, security-controlled area). Hours: 7:30AM - 8:30PM (Mon-Fri) 9:00AM - 6:00PM (Sat) 9:00AM - 8:30PM (Sun). Rates: Prices start at €15,00 for 10 minutes.
  • Medical Services - Urgent and emergency medical treatment is available at the German Red Cross (DRK) medical centre. Location: Terminal 2, Departures Bed. Hours: 5:00AM - 11:00PM.
  • Mobile Charging - At the time of this update, we did not have any information about mobile charging availability. If you know, write a review or email us at guides@sleepinginairports.com.
  • Observation Deck - Relax and watch planes taking off and landing from the vantage point of the airport's observation deck. Location: there are 3 access points (1) adjoining the Model Exhibition (2) Terminal 1, HMS Host Terrace (3) Terminal 2, Mövenpick Terrace. Hours: 9:00AM - 5:00PM.
  • Pharmacy - Metropolitan Pharmacy - Location: Airport Plaza, Level 0 (Arrivals). Hours: 7:00AM - 9:00PM (Mon - Fri) • 8:00AM - 9:00PM (Sat & Sun).
  • Prayer Room - Location: Terminal 1, Level 2, behind the travel agents' hall. Hours: 6:00AM - 10:00PM.
  • Rest Zones - Not available.
  • Showers - Feel refreshed after a long flight with a nice hot shower! A shower fee of €5,00 includes shampoo. If a towel is required there is an additional fee of €10,00. Location: Airport Plaza, Arrivals Level • T2, Arrivals Level.
  • Smoking - Smoking is permitted in designated smoking cabins both Landside and Airside.
  • Strollers - Parents or small children can receive a free stroller to use until they board the flight. Pick-up at the Hamburg Airport Livery, Airside.
  • Supermarket - If you are a local resident who would like to grab some essential groceries before returning home from the airport, the Edeka supermarket sells fruits, vegetables, bakery goods, drinks and more. Location: Arrivals Level, Airport Plaza. Hours: 6:00AM – 10:00PM.
  • Travel Agencies - If you are arriving in Hamburg and need local arrangements or help planning a really last minute trip abroad, visit the airports Travel Market with over 20 travel agencies to assist you.
  • VAT Refund - Location: Global Blue, Airside, Level 1, Pier (near Gate A20).

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Airport Hours

The airport is open 24 hours.

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Airlines

As of March 2018, Hamburg airport is served by the following airlines: Adria • Aegean Airlines • Aer Lingus • Aeroflot • Air Baltic • Air Canada • Air China • Air Europa • Air France • Air Serbia • ANA • American Airlines • Atlas Global • Austrian Airlines • Blue Air • BMI Regional • British Airways • Brussels Airlines • Bulgarian Air Charter • Cathay Pacific • China Eastern • Condor • Corendon Airlines • Croatia Airlines • Czech Airlines • Delta • easyJet • Emirates • Eurowings • Finnair • Flybe • Fly Egypt • Freebird • Germania • HOP! • Iberia • Icelandair • Iran Air • Japan Airlines • Jet Airways • KLM • Korean Air • LOT • Lufthansa • Luxair • Meridiana • NIKI • Nordica • Norwegian • Nouvelair • Onur Air • Pegasus Airlines • Qantas • Qeshm Air • Rhein Neckar Air • Rossiya • Ryanair • Singapore Airlines • SAS • Sky Work Airlines • Small Planet Airlines • South African Airlines • Sunexpress Airlines • Swiss • Sylt Air • Tailwind • TAP Portugal • Tarom • Thai Air • TUIFly • Tunisair • Turkish Airlines • United Airlines • Vueling • Wideroe • Wizz Air.

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Airport Transportation: Getting To/From The Airport

Car Rentals

The following car rental agencies are located in the Terminal 2, Level 0, Arrivals Hall: Avis/Budget, Buchbinder/Global Drive, Enterprise/Alamo/National, Europcar, Hertz/Dollar/Thrifty and Sixt.

Hamburg Card

If you plan to use public transportation during your visit to Hamburg, consider buying the Hamburg Card. The Hamburg Card includes:

  • Unlimited rides on the public transportation network in Hamburg
  • Discounts of up to 50% off on area attractions, restaurants and shops
  • Price for the Hamburg Card starts at €9.90 for a 1-day card, or €21.50 for a 1-day Hamburg Card plus regional
  • Additional days can be added to either card
  • Hamburg Cards are sold at The Airport Office (located in Arrivals), Hamburg Tourist Information Offices, HVV service points and ticket machines

For further information, visit the Hamburg Tourismus website.

Taxis

Taxis are available, on a 24-hour basis, at taxi stands located in front of Terminals 1 and 2. All taxis are metered, and reservations are not required. Fares can be negotiated with the driver for any trips to or from locations outside of Hamburg.

Train

Hamburg Airport railway station is located directly across from the passenger terminals, served by the S-Bahn S1 line. Trains depart every 10 minutes for the 25-minute trip between the airport and Hamburg Hauptbahnhof (main railway station). Connection to the U-Bahn U1 line available at the Ohlsdorf stop. For route maps, schedules and fares for the Hamburg public transportation network, visit the HVV website.

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Last Updated: 23 April 2018

This guide is for informational purposes only to assist with your planning and is subject to change at any time. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors, or to add/change any items mentioned in the guide, please contact us .