Whether you have a layover, overnight sleepover or you are just quickly passing through, our Palembang Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
What to Expect
The recently built Palembang Airport is divided into Domestic and International Terminals. Amenities include designated rest areas, free WiFi, and a variety of shops and eateries, offering local and Western fare, though everything shuts down by 10:00PM. Economy class passengers can pay to enter one of three airport lounges. See Airport Lounges in the airport guide below for location and access information.
Where to Sleep
We have no sleep-related reviews, but it seems this airport closes nightly, from 12:00AM until 5:00AM, so overnight stays are not possible. For uninterrupted sleep, nearby hotels offer shuttle service for a fee. See our Airport Hotels section below for more info.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there is a lounge that you can enter by paying at the door or through a lounge membership program (ie. Priority Pass). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
- JW Lounge – Location: Domestic Terminal, Airside, 2nd Floor. Lounge Access: Pay at the Door. [ more lounge info ]
- Syailendra Lounge – Location: Domestic Terminal, Domestic Lounge Area, Airside. Lounge Access: Pay at the Door. [ more lounge info ]
- Sultan Lounge – Location: International Departure Area, Airside, 2nd Floor. Lounge Access: Pay at the Door. [ more lounge info ]
If sleeping in Palembang Airport does not appeal to you, there are hotels on the outskirts of the city center (about 15 minutes from the airport). Here are a few of those hotels:
- Novotel Palembang Hotel & Residence – (15 minutes from the airport) Airport shuttle is available for a fee. » Check Rates
- Favehotel Palembang – (15 minutes from the airport) Airport shuttle is available, call hotel at +62 711 5730000 to book, Rp 110.000 each way. » Check Rates
- Aston Palembang Hotel & Conference Center – (15 minutes from the airport) Airport shuttle is available for a fee. » Check Rates
To see more options there is a list of hotels near Palembang Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Free unlimited WiFi is available at Palembang Airport. Connect to the “[email protected]” network. If you do not have a mobile device with you, you can find free internet terminals Airside (in both Terminals).
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Location: Landside, 1st and 2nd Floor • Airside, Domestic Boarding Lounge, 2nd Floor.
Baby Care Facilities – If you are travelling with an infant, there is a baby care room for breastfeeding and diaper-changing. Location: Airside, Domestic Terminal. Hours: 5:00AM – 12:00AM.
Children’s Play Area – When you want to ensure your kids burn off all their energy before their flight, take them to the children’s play area. Location: Airside, in both the Domestic and International Terminals.
Currency Exchange – Bank Mandiri and Bank Sumsel Babel both do currency exchange. Both are located on the first floor. 8:00AM – 3:00PM.
Drinking Water – Thirsty? There is a water bottle refill station available Airside in the Domestic Terminal.
Duty Free & Shopping – Duty Free shopping will soon be available. At the time of this update, there were approximately 12 shops available (Landside and Airside), most are convenience style shops (Circle K, Indomaret, etc.) which may come in handy for any last minute needs.
Food & Drink – There are over 20 restaurants/coffee shops available at the airport. All restaurants are open 5:00AM – 10:00PM. A few of the options are: A & W Restaurant • Coffee Bean & Tea Leaf • Roti – O • Starbucks. Vending machines (drinks) are also available.
Information Desk – Have any questions? There is an information desk available to provide assistance! Location: Landside. Hours: 5:00AM – 12:00AM. There is also a Tourist Information Office and Customer Service Office to help. Location: Arrivals. Hours: 8:00AM – 5:00PM.
Luggage Carts – Need a hand with your bags? Baggage carts are available free of charge beside the baggage carousels.
Luggage Storage & Lockers – The airport offers safe deposit boxes, but specific information on their location is not available.
Luggage Porters – Provided through Jasa Porter service.
Luggage Wrapping -Protect your bags from theft and damage by having your bags wrapped in plastic by Securitech. Location: Check-in area. Hours: 6:00AM – 10:00PM. Rates: Rp 50.000.
Massage – Unwind before your flight with a massage Refleksi. Location: Airside, Domestic Departures Area, 2nd Floor. Rates: RP 50.000 – 100.000 / hour. Hours: 5:00AM – 10:00PM. Massage chairs are also available. Location: Airside, Domestic Departures Area, 2nd Floor. Rates: 30.000 / 15 mins.
Mobile Charging – A free mobile charging station (with room to charge 12 devices) is available in the Domestic Terminal, Airside.
Pharmacy – Kimia Pharmacy – Location: 2nd Floor, Sky Bridge. Hours: 5:00AM – 10:00PM.
Prayer Room – Location: Domestic Terminal, Airside. Hours: 5:00AM – 12:00AM.
Rest Zones – Comfortable lounge chairs can be found in the airport’s dedicated Rest Areas. Location: Domestic and International Terminals, Airside. Hours: 5:00AM – 12:00AM. Thea airport also has “Memorable Corners” available throughout the terminals (4 locations) that feature art, benches and nice place to read a book.
Take precaution even when sleeping in the rest zones. In December 2019, a traveller at another airport reported that money and credit cards had been stolen from their bag even though the bag was right beside them. Protect and lock your bags as you would sleeping elsewhere in public.
Showers – Not available.
Smoking Area – The airport has designated smoking areas Airside in both Terminals. These are enclosed rooms with seating areas and tables.
While it appears that this airport closes outside of the airport’s amenities operating hours (5:00AM – 12:00AM), as of this update, we were unable to confirm hours of operation. If you know the airport hours, click here to update this airport guide.
As of January 2019, Palembang airport is served by the following airlines: Air Asia • Batik Air • Citilink • Garuda Indonesia • Jetstar • Lion Air • Nam Air • Scoot • Sriwijaya Air • Wings Air • Xpress Air.
Airport Transportation: Getting To/From The Airport
Car rental services are available on site. TRAC Astra Rent a Car organizes all car rentals at the airport. Their office is located in the arrivals hall.
Metered taxis are readily available for hire in the ground transportation area of the airport.
The airport is connected to the surrounding areas via train. The airport links to a variety of destinations before reaching Djka Station. Rates: RP. 10,000. Hours of service: 6:15AM – 5:57PM.
Last updated: 2019-07-17
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.