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Novosibirsk Airport Review

by web-administrator (January, 2017)


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(Guest Review) This review is primarily for foreigners who are new to the airport and may find it difficult to obtain information from the airport's staff. I have flown in and out of Novosibirsk almost 30 times now, so I have a pretty good feel for the place. If you go there with the right mind set 9/10 times you will have no problems, but don't expect anything to be quick or anyone to be nice (or speak English). If arriving on an international flight, I recommend trying to get a seat towards the front of the aircraft so you are first to exit. Immigration forms are no longer used anymore so this will make your waiting time at immigration much less, and believe me you could easily be waiting for an hour as the queues can be long and slow. Baggage reclaim is normally equally as slow so either way you will have to wait. Tip: Don't allow people to push you or push in front of you - be stern and stand your ground as queuing in Russia is something very different to most western countries. After collecting your bags they will be scanned prior to exiting the baggage hall - make sure you place your bag on its side otherwise officials will shout at you in Russian and do absolutely nothing to help you until they get bored of shouting and finally re-position your bag (male officials are usually better as they just do it for you straight away). After exiting baggage reclaim you will then enter the meet & greet area where you will be pestered by taxi drivers saying 'taxi nada?' ('need a taxi?') or 'taxi ne doroga' ('cheap taxi'). If you do need a taxi then do some research beforehand so you have a rough idea of how much it will cost. If you're connecting onto a domestic flight continued >>

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LARGE AND PASSENGER FRIENDLY

by web-administrator (January, 2017)


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(Guest Review by ALICE (OHIO USA)) I traveled thru this airport, my first international trip, twice in 2016. Although it is huge, the friendliness of all the employees I encountered at this airport made me feel safe and secure. The terminal transfers were very smooth. Very clean airport.

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No comfy sofas, but hassle free

by web-administrator (January, 2017)


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(Guest Review) No comfy sofas, no shops open between midnight and 2:30, but no security guards to tell you you're not allowed to lay down on the floor. Best recommended spot for sleeping is the 1St floor cafeteria, I guess the only cafeteria in the airport, you can put several chairs together and it's dark. Alternatively, anywhere in the floor, better if you have some sort of cushioning of your own, no carpets anywhere.

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No wifi, no directory, no quiet places

by web-administrator (January, 2017)


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(Guest Review) Worst airport ever. We are stuck with a 15 hour layover after a redeye from the west coast. There are no directories, no wifi, and no quiet places to rest and grab a nap. Music blaring from bars every 100 yards, and shops. Airport staff yelling at each other is also not good. Will avoid this place on any future trip.

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Gate closed to me by rude staff

by web-administrator (January, 2017)


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(Guest Review) I arrived at airport at 5:15 am a day after i was booked to fly. The day before, my flight was canceled at the same airport at the same time without explaination. Front desk staff were delighted to tell me i was too late and gate was closed. Now people were still in security line and still checking luggage. Still sitting in waiting clearance and pilot and cre still had not arrived. There was absolutley no reason not to allow me to procede. I was then bumped to another flight 4 hours later making me miss my connecting flight. Taxi back to hotel was out of question as i had already spent 100 there and back 4 times.i was the only one left out of boarding this flight. I was reduced to tears while air canada remained smug. There is no where to go from this airport. No shuttle car rental mana desk only on plane arrival. This is by far the worst airport experiance i have had to date. No explaination. No apology and above no customer service skill.i will drive the three and a half hours to toronto to avoid this humiliation in the future. They just dont care..for the record i am a senior

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Very good and calm sleeping

by web-administrator (January, 2017)


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(Guest Review by Jan Deutsch) I arrive and needed to wait for my friends for 24 hours so I spent night there. As I read on this website the best place is around gates F33 and up. I used gate F41 because there wasnt during night or early morning any flight. There is free Wi-Fi only for 3 hours but Eduroam is quite strong. I used my sleeping bag security saw me without any problems.

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DISTASTEFUL TREATMENT OF A FELLOW HUMAN BEING

by web-administrator (January, 2017)


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(Guest Review) I set out hereunder a letter that I wrote to both the CE (Kevin Wakeford) and CFO(Allan Kotze) of Bidserv and a copy of which was passed on by Mr Joffee the ex CEO of Bidvest to Mr L Ralphs the current CEO, all of whom have not had the courtesy of affording me either an acknowledgement nor a reply.The level of disinterest and apathy surrounding this issue is, to say the least is quite disconcerting 'I write to you with regard to an incident that took place at your domestic lounge at Oliver Tambo International Airport on Christmas Day 2016, and set out hereunder the events preceding this. On the evening of 22 December 2016, I was involved in an armed robbery at my home. Amongst other things that were taken was my wallet in which were my driver's licence and credit cards. As you are aware, none of these items are replaceable immediately and take between 7 to 10 working days to be processed. I spent the entire day trying to cancel the necessary and arrange for replacements, particularly with it being so close to Christmas and all the public holidays following thereupon. I duly presented myself at the lounge with a temporary licence together with an affidavit from the SAPS, identifying that a case had been opened and on what basis, and as a precautionary measure, brought with me the most current statement that had just recently been paid, confirming the card number and my name. I was, as you can imagine, severely traumatised and was merely looking for a quiet place to seek refuge and nothing more, which I also told the clerk (a certain Joel) at the desk, who was seemingly unmoved or open to even listening to what I had to say or even looking at continued >>

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Construction site.

by web-administrator (January, 2017)


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(Guest Review by Brock) Arrived from Crete at 1am for a flight to Berlin at 8am. Just stayed in Th arrival area (gate 20/21) as there are others sleeping. Howver: There is some major construction work going on throughout the small hours with drills and hammering. This looks it might be the case for at least a month or two. It's also brightly lit with a loud announcement on a loop. The only good things are a water fountain, a charger booth and fellow sleepers for safety in numbers..I'm not going to even bother trying to sleep mind you.

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No trolleys

by web-administrator (January, 2017)


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(Guest Review) The airport no longer provides baggage trolleys. Avoid at all costs if you have much baggage, or are travelling with a baby, children etc.

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Departure was open all night

by web-administrator (January, 2017)


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(Guest Review) I had transit in Sevilla (came late at night and had an early flight), and was afraid that they would throw me out. But the Departure hall was open all night, I was the only person in the left part of it few (2?) people stayed in the right part. I asked one young Spanish man if it will be open all night and he said yes (probably he also waited for an early flight). For first hour (24-1) there were cleaning men, but later on I did not see anyone in my area. I think at 3AM I heard people coming with the luggage (sound of their wheels). On the downside it was quite cold (the temperature went from 18 to 16C), but it was a chilly night (temperature outside was to be 2-3C)

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Can sleep but not ideal

by web-administrator (November, 2016)


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(Guest Review by paul Hern) We slept at SXF in Nov 2016. We arrived at 3.30 am by bus from Prague. SXF is consisted of 4 terminals all ofwhich were open in the middle of the night despite the fact that there were no flights . As it was pretty chilly outside the terminals were hopefully heated.The staff does not bother with those trying to sleep.They are extremely tolerable . Unfortunately the lights are very bright and the sound announcents last all night with short breaks .How cares to learn the EU policy for liquids on hand baggage at 4am? ???? In addition to that there are not comfortable seating to sleep in . we stayed there for 4 hours 3am to 7 am . We will do that againif we need it but would consider for more time .

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17 hours in Charleroi

by web-administrator (January, 2017)


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(Guest Review by Jiji) I got at Charleroi at 16.00, and had another plane leaving at 9.30 the day after. so i decided to sleep over to save money (i paid the flight 9, spending 20/30 for a night in a hotel seemed dumb to me). the airport is clean and comfortable. unlike what i expected from reading other reviews, there is free unlimited internet access, as well as few power outlets, though one has to be patient in order to get one of the chairs in proximity to said outlets: i advise the ones in front of the info office, as the outlets are hidden behind the chairs, and most people seem to ignore their existance. The floor is fairly clean but quite cold: it is advisable to carry a mat, though i managed to sleep 7 hours without any. It can get quite cold by night, especially in january/february. unlike what i expected, no one woke me up until almost 8 AM, and i managed some 7 hours of untroubled sleep. As the info desk lady said: 'in Charleroi we are not a 5-star hotel, but everyone wanting to sleep here is welcome to do so'.

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Not too bad!!

by web-administrator (January, 2017)


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(Guest Review by Catey) Stayed in the new international airport overnight (open 24 hours) prior to clearing customs. There were security guards and staff walking around so felt very safe. There are only a few plastic hard chairs with gaps in between them which would be quite uncomfortable to sleep on but Bites restaurant and Caf De Yangon both had reasonably comfy couches (but these were taken quite quickly!!). A better area to try and sleep might be on the second level where the airline offices are but there was a security guard at the lift preventing access the night I was there. There were only a few announcements between 11-4am but would recommend ear plugs as the cleaning staff were quite noisy. It was also quite cold because of the air conditioning and there were lots of mosquitoes so make sure you wear repellent. There were 2 convenience stores, a KFC and a few cafes serving basic meals (all were more expensive that the rest of Yangon but not excessively over-priced like most airports) that shut at about 10:30pm and opened at 4-5am in the morning. Free Wifi was available everywhere but there seems to be a 30 minute limit per device per day. If sleeping at the airport isn't for you, you can use public transport to get to and from downtown Yangon for 40c where hostels dorm beds start at about 8 a night.

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Worst airport experience in a long while

by web-administrator (January, 2017)


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(Guest Review by Chuck M) Arrived on Delta Airlines from Salt Lake City. Carry-on baggage was not on the jetway but told it would be in customs. Wasn't in customs and in fact didn't arrive until three quarters of an hour after we landed. And then showed up on the oversized baggage platform. No one seemed to know what was going on with the baggage and there was no Delta official in the baggage area to explain things 4 at least half an hour. I travel in and out of Calgary at least once a month. I usually experience efficiencies in the Departures area getting through the Nexus line and usually have my bags mixed up on the x-ray belt.

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Airport scam

by web-administrator (January, 2017)


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(Guest Review by Canadian guest) A number of men are roaming in the Pudong terminals trying to sell Apple Iphones. These are very clever fakes that are based on the Android platform and perform many functions. The serial number on the phone matches the serial number on the box which also looks just like an Apple box. There are no signs in the terminals warning travelers about this scam and the men seem to approach foreigners without being concerned about someone in the airport being aware of this scam.

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