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South Pacific : New Zealand : Auckland : AKL


REVIEWS

Boarding plane for New Plymouth at the Domestic Airport

by web-administrator (March, 2015)


Pros: -
Cons: -


(Guest Review by Gillian) We found the staff very friendly at the Domestic Airport but when we had to board our plane to New Plymouth there was no shelter from the building area to the plane. All the passengers were caught in the rain and were thoroughly wet through before getting into the plane. No umbrellas were offered. We all had to sit in wet clothes for the flight which was unpleasant. If we had been landing at Auckland for an onward International flight, we would of had 8 hours in wet clothes because you do not provide any cover from the plane. There must be a way to help passengers keep reasonably dry when transferring from the plane to the building. We have visited New Zealand from England three times and think it is a wonderful country with friendly people. I hope you can think of a way to keep passengers dry. I shall recommend to friends that they take a raincoat on any trip to New Zealand.We enjoyed staying with our relatives and exploring the country. A note about drop off point for onward flights: We had trouble finding the drop off point for our cases. When we arrived with Air New Zealand at Auckland International Airport and collected our cases, we spent a frustrating time finding the luggage drop off point. We were going on to New Plymouth from the Domestic Airport, again with Air New Zealand. Once we had dropped off our luggage at the drop off point we caught the transfer bus to the Domestic Airport. We next saw our luggage at New Plymouth airport. Please could you put some big signs up for the luggage drop off point at the International airport to avoid visitors being frustrated. It is a long flight from Australia and we were quite tired. T continued >>

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Very disappointing

by ckkolibri (June, 2015)


Reason for Stay: Connection between flights
Where: Landside
Pros: clean
Cons: very loud and bright


After reading the reviews on this website I was hoping I could get a few hours of sleep in between my flights. Unfortunately they decided to close the observatory deck for construction. And they also decided to rip out the comfy benches at the food court. So now nowhere to sleep but the cold hard floor. There were maybe 4 benches left. Could really sleep there either, because the noise in the terminal is extremely loud. Even with earplugs it's impossible. No worries for food though, mcdonalds and subway were open all night. Airside looked much better for sleeping, quieter and nice benches.

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Auckland Airport Review

by web-administrator (January, 2015)


Pros: -
Cons: -


(Guest Review) I was camping a day before and found a tick on my body 45 minutes before departure at the airport. Didn't want to smuggle it to Australia and get in trouble, so I contacted Information desk about the location of the First Aid centre. Information services representative was unaware of if there is a First Aid centre, and it took 10 minutes to figure out that there was none. She contacted paramedics driving around nearby, who arrived, and removed the tick a moment before the gate was closed. All good at the end. I just took for granted that all big airports have a First Aid centre.

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I was not the only one who had the idea of sleeping in this airport!

by web-administrator (August, 2014)


Pros: -
Cons: -


(Guest Review from Fran) The international terminal was really full of people sleeping almost everywhere so I found some chairs close to the MacDonald stall. Very bright and incredibly noisy (there were also sone manteinance works during the night!!!!). Luckily I had my eyes covered and my earplugs!

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Not too bad

by web-administrator (March, 2015)


Pros: -
Cons: -


(Guest Review from Ruaridh) Had to stay in the airport, since the Australia vs NZ cricket had filled all the hotel rooms of Auckland. International terminal is split over 3 levels: Ground: departures/arrival etc, Level 1: food court, level 2: viewing deck On ground floor there is little dark space to sleep, and too much noise, but there are some fairly comfortable and quiet benches away from the arrivals hall at the far 'left' end, if you're quick. The food hall upstairs is pretty good - with 24hr McDonalds, and some other eating places open til 11. There are again some comfortable benches to sleep on if you arrive early. Floors aren't carpeted, so not very comfortable, and the whole place is fairly bright. Best place I found was up on level 2. The viewing deck was closed, but there was plenty of space at the top of the escalator to bed down in comparative darkness and quiet. I actually found a carpeted corridor with a dark nook next to a meeting room which was ok, although some staff kept walking past me.

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A good last night in NZ

by web-administrator (February, 2015)


Pros: -
Cons: -


(Guest Review from greenpapuche) In Auckland international terminal, you can sleep on comfortable benches in the food court area. Try to arrive early if you can, because there is a lot of people sleeping there. You can buy food all night long. The only problem is the limited wifi (only 30 minutes).

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Auckland Airport Review

by web-administrator (July, 2014)


Pros: -
Cons: -


(Guest Review from HCSamoa) So cold! Got locked out of the main terminal area since my flight arrived late (1am) and had to sleep in a corridor. I'm not sure how many people this happens to but it happened to me twice on a flight from Apia, Samoa which arrived after 1am. They close the little security checkpoint between customs and the main terminal area so if you're there late you get trapped outside in a little corridor area. The aircon was on full blast and it was FREEZING. Lucikly the second time I had brought warm clothes. The first time was miserable. Hard to sleep in the corridor area because of noisy tourism ads that kept going off. Once inside, there are some nice lounges to sleep on (near the big hipster coffee shop) but the maintenance people were all starting work (6am-ish) and shops were opening up all around so it was noisy there too. The main terminal area is actually quite nice - lots of good food options and free internet for 30 min. If you have to sleep here, just make sure to bring warm clothes. Earplugs and eye mask would also be a good idea. And if your plane gets in late, rush to the main terminal area so you can get through security before it shuts. Warm clothes (incl. multple layers of socks) essential.

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Worse 14 hour ordeal of my life

by wwaileng (November, 2014)


Where: Landside and Airside
Pros: Nothing
Cons: Everything


Had the worst experience at this airport. To cut a 14 hour story short (that's how long I was made to wait in the airport, without being allowed to enter Auckland), I had my mobile phone, passport and return ticket seized by customs (without them telling me what was my alleged crime), customs went through my mobile phone without my consent, didn't allow me access to a phone call (although my friend who was supposed to pick me up from the airport was frantically trying to call me) and was made to wait for at least 5-6 hours for the morning shift to conduct a formal interview with me. After 14 hours, the immigration officer who conducted the interview with me (who was actually a nice man. Can't say the same for the customs folks), told me I was sent to immigration because the customs read from my phone messages that I was paid for sex. I was so furious and said there was no such thing and he can check for himself. He did that in front of me and found nothing and I was free to go. The customs are a bunch of racists who discriminated me because I was a single Asian female traveller who wouldn't be bullied. I will never come back to NZ again and will be lodging official complaints on this

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Sleeping in Auckland's airport

by Sam.625 (April, 2014)


Reason for Stay: Too cheap for a hotel room
Where: Landside and Airside
Pros: The staff was very polite
Cons: It's not a five star hotel


At first I was apprehensive about sleeping in the Auckland Airport. At the time I was studying abroad in Australia and decided to spend Easter break traveling around in New Zealand. I ended up buying my tickets later than my friends, so in order to avoid paying more money I bought a ticket that arrived in Auckland around 12am. My friends weren't arriving until later that afternoon. I explained this to one of the airport staff and they directed me to the area where more people were sleeping as they waited for their early morning flights. There were about 30 other people and we all slept in the food court area. Security cycled back and forth frequently so I felt pretty safe. I stayed in their for 9 hrs until my friend arrived. It was clean and decent. I mostly people watched and guarded by bag the whole time. If you're in a pickle and want to save a couple of dollars by spending the night at the Auckland airport, I say go for it. It's a cheap experience to tell your friends about later.

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Auckland

by web-administrator (June, 2014)


Pros: -
Cons: -


(GUEST) Mid-june in winter. I like the rows of seats in the dining are near KFC. I went to sleep at 1am and woke up at 5am the next morning. About eight other people doing the same thing.

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Auckland

by web-administrator (September, 2014)


Pros: -
Cons: -


(GUEST) The ambience of the airport is amazing, it is really relaxing and calming with the sounds of birds playing and soothing lights. The staff are really friendly and helpful. The place is clean and everything is easy to find.

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Comfortable Nights Sleep

by katieicebaby (March, 2014)


Reason for Stay: Too cheap for a hotel room
Where: Landside
Pros: Comfortable benches without armrests, dark and quiet place to sleep
Cons: A bit chilly by the windows


In March of 2014, I spent an evening in the Auckland Airport after carefully reading all of the reviews posted here. After I had dinner in the food court, I made my way to the viewing point as suggested by other reviewers. Before going all the way up to the viewing platform, I found many comfortable seats (three or four connected, if I remember correctly) without arm rests in the middle, facing out towards the runways. I grabbed an empty one on the non-carpeted part of the floor, just in case there was still a risk of bed bugs as mentioned by another reviewer (Ive had them three times, and they are definitely worth avoiding at all costs). There were already some people claiming the other rows of seating, as it was around 8pm or so. There were outlets nearby, so I recommend getting there early if you require power. Later in the evening it was dark and quiet, allowing me to get about six hours of sleep in total. It is a bit cold sleeping by the windows, so some people pulled their benches back and others just bundled up a bit more. I never saw a security person hassle anyone sleeping in this part of the airport. In terms of other perks, on the landside of the airport, there are free luggage scales to weigh your bags ahead of time, plenty of food options, and many outlets in the food court area if you need to charge something. On the airside, you can use the internet kiosks for free for the first two minutes, so if youre desperate to check something, it can be done for free. At the moment, Auckland Airport offers guests 30 minutes of free wifi, and after that, you must pay for it.

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nice staff pointed out disused area of terminal

by Tonka (August, 2011)


Reason for Stay: Other
Where: Landside
Pros: secluded area of airport
Cons: not sure of secuirty in secluded area of airport.


i had got a redeye cheap seatr from australia, so was to zonked out to face finding my way thru a new town when arriving at the airport at 0500. I initally crashed on a comfy armchair outside the Qantas business class checkin area. But soon a Qantas fella told me to move on in a nice way and even told me of the great spot on the third floor . Really hard to describe how to get to. follow signs for the viewing platform. I think at the time the only way to get from the 2nd floor the 3rd floor was by a lift in some osbsure corner. Anyways theres 4bench seats with nor armrests so you can stretch out. And theres very few people go up there. i was the only sleeper. theres great views over looking the ramp and runways. bring earplugs. i never noticed any security or cleaning people, but then again i was tryign to sleep.

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Beware the bedbugs

by anon76 (February, 2011)


Reason for Stay: Connection between flights
Where: Airside
Pros: The airport security staff, relative quiet and low lighting
Cons: BEDBUG infestation, overcrowding


The airport security staff allow (and recommend) that travellers sleep in the observation lounge. It is slightly darker and quieter than other parts of the airport. It is heavily used by travellers for sleeping (crowded). There usually aren't enough benches. The lighting is still bright. People come and go and some walk up and down the metal stairs to the observation deck, making noise. It gets quite cold at night. The observation lounge is infested with bedbugs, particularly the soft benches. Some people tried to avoid this by sleeping on the floor, but bedbugs can just as easily live in the carpet. Bedbugs can also be transported along with your luggage, clothing and bedding (quite a few people use sleeping bags, pillows and bedrolls) and they are notoriously difficult to eliminate. For this reason, I would avoid the observation lounge at all costs.

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Its a bit chilly in here....

by jimbalaya (December, 2010)


Where: Landside and Airside


Why is Auckland Airport always SO SO cold? Its not like its situated in the hottest of places in the world, so why does it always seem to be so cold?! Turn down the air conditioning Auckland Airport! I believe theyve won awards for being one of the better airports around the world... this may be true if I didnt have to walk around it with goose bumps all the time!

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