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Middle East : Saudia Arabia : Riyadh : RUH


REVIEWS

Decent

by web-administrator (July, 2017)


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Cons: -


(Guest Review by on.str) You'll survive a few hours at this airport. A few points: * Free and fast WiFi. You do need an active phone line to recieve the code. * Toilets and plenty and clean and well maintained * Enough food and coffee outlets. You won't go hungry. Like in Jeddah. * Good amount of screens to keep yourself updated on the gate. * Terminal temperature was pleasant. Not too warm not too cold. * Lots of ATMs and currency exchange * Free transit lounge even for economy passengers * Decent duty free though overpriced * Has charging points near the boarding gates

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Horrible Customer Service by Receptionist Abdulrahman at Wellcome Lounge

by web-administrator (January, 2017)


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Cons: -


(Guest Review) As the title indicates, I have experienced what is probably my worst customer service at a lounge; supposedly catering to higher end clientele. I lost my priority pass card but had the number I've used just a few weeks ago twice. I gave the Saudi Receptionist, with the name Abdulrahman (which he refused to share with me, but then gave it to the Visa customer service), the card number but he said system wouldn't accept it. Then just went on to next customer and left me standing as if I am a ... Any case, I understood he had to do his job; so I called the bank and explained to them the situation which upon they checked both: credit card and the priority pass and both were ok. They apologized and said that can happen sometimes and they would clarify it with the Receptionist. However, Mr. Abdulrahman had first to finish smoke his cigarette! Then when he came out he refused talking to the visa customer service, saying it could be anyone. I asked visa customer service, who had heard everything, to file a complaint to the manager about the lounge and hung up. 20 minutes later when I called again, Abdulrahman was ready to talk to the visa guy and they sorted it out within minutes; could've been faster but I guess he had to prove a point. He really behaved like a airport security employee rather than lounge receptionist. All together I had 1h 10 minutes to boarding of which I spent 45 minutes infront of the lounge rather than in thanks to this guy. Incredible.

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Correction

by web-administrator (October, 2016)


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(Guest Review by Hatem) Some reviews here are not even close to the reality, i wish i could send to you some photos about ' the filthy bathrooms ' - reviewers said .. because every w.c there is a worker for it .. Ps. I recommend to documenting the views with picture before puting it in the web site.. thanks

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Worst Airport ever!

by web-administrator (August, 2016)


Pros: -
Cons: -


(Guest Review by solo_female_traveller_30) I booked my flight from Jakarta to Germany, not paying much attention to my layover of 15 hours (!!) in Riyadh - capital of Saudi Arabia. The price was unbeatable. At the airport: - No open/free WiFi at the whole airport (Can you imagine? We're in 2016!!) - Staff unfriendly and absolutely NOT willing to help. Some of them even have no clue about anything and give you wrong information (They sent me from gate 21 to 28 to 24 to 1 (there is no gate 1!) and all the way back. What for? To find the office of my airline which in the end wasn't in charge of my concern.) - No airport hotel (near by hotels are useless as you need a visa to leave the airport) - There are 2 Business/First class Lounges you can't upgrade to (Some kind of bed/sofa/comfy armchair would have been nice) - There's no drinking water fountain - expensive bottled water can bei bought though. - The terminals were under construction when I was there (No shops, construction walls everywhere reading 'We Apologize For The Inconvenience') Result: I wasted 15 hours at Riyadh Airport

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Pathetic, Dingy, Decrecpt, Dirty, Old Fashioned

by web-administrator (July, 2016)


Pros: -
Cons: -


(Guest Review) Firstly, the name is misleading and down right dishonest. There is NOTHING royal about this airport. The local staff would rather be at home eating kapsa than helping 'degenerate' foreigners with their travel needs. Not a single greeting or a smile except for fellow locals. Built in the 1970's and recently upgraded it is an example of how wealth has been squandered. Dubai airport by comparison is light years ahead as is the customer service. Upon entering the Riyadh airport there is a litany of greedy subcontinental workers ready to cheat unsuspecting foreigners as many have or are being cheated by their local employers. After yesterdays debacle, what a joke!

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Riyadh Airport Review

by web-administrator (October, 2015)


Pros: -
Cons: -


(Guest Review) The crowd management is zero and the immigration officials treat the passengers like refugees. The basic facilities at this airport are non existent and the food options are poor. The seating is minimal at the gates and the public addressing system does not work most of the time. The best thing you can expect at this airport is to get out of the airport.

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Riyadh Airport Review

by web-administrator (December, 2015)


Pros: -
Cons: -


(Guest Review) There were only few restaurants; Glad they had Starbucks and Dunkin Donuts and Dominos. Free wifi with purchase of anything from Starbucks or Costa cafe. Internet is so slow. It takes years to stream a single video. Restroom are awful; If there was a word for something that is super duper stinky, I would use that as an adjective for these restrooms. Shopping is very limited; prices are little above reasonable. (DUHHH!!! It's Airport, and they're duty free). I would not take a flight that goes through this airport again.

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Riyadh Airport Review

by web-administrator (October, 2014)


Pros: -
Cons: -


(Guest Review) If there was ever a hell this would be it. Not all domestic flights are listen on the boards you have to run around to find out which gate you should go to. And the only staff that will help you find it is those who are helping people board the flight! Airport has rubbish food, rubbish VIP lounge, and no real shopping experience. The whole building is dated and brown. The immigration staff spend more time on the phones and chatting than serving people. The carousel throws multiple bags on top of each other making it hell for you to get you small bag under an overweight 45kg bag Someone thought it would be a good idea to ban people using trollies to bring your suitcases to the check out counter, so if you have more than 2 prepare to either balance on your head or leave it unattended while you move the other 2!

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worst airport ever

by web-administrator (February, 2015)


Pros: -
Cons: -


(Guest Review from Bader) The worst airport ever there are no clean bathrooms no food food credit card are not accepted the staff are so rude and give no respect to travellers.

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Riyadh Airport Review

by web-administrator (January, 2015)


Pros: -
Cons: -


(Guest Review) The most worst immigration process. Took 3 hours queue in the immigration line.

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Riyadh Airport Review

by web-administrator (January, 2015)


Pros: -
Cons: -


(Guest Review from Gizuntyt) Better replace any cravings for alcohol with chocolate. A plenitude of those stores, even those Kinder Easter egg things, though its Christian and they do not even know it. As for sleep - good luck. Not a chair to crawl under even if you smuggle stuff to raise a buzz. Would not recommend that either - smell a whiff on you and its the cavalry. Dinky airport, shops over priced and a closet for a smoking room. Yeah, I am still politically incorrect and smoke heinous cigarettes. Anyway, I digress, the airport in Riyadh is clean as a baby's bottom after yore mother with baby powder and ever'thin', but you really, seriously, do not, can not sleep there. Make sure you have a pick up - and be wary - the religious police might catch ya.

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Review of Riyadh Airport

by web-administrator (October, 2014)


Pros: -
Cons: -


(email submission) Passengers waiting in the departure areas, are advised to take the escalators to the upper 'smokers' level immediately after clearing passport control (look to your left, the escalators are at an awkward angle and very easy to miss). This upper level overlooks the departures area, there are very few people there, and they have several large couches (with no handles separating the seats) allowing you to nap for a while; you can also sit or lie down on the carpet. Very few people there, and you can get some much needed rest. Happy journeys!

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Riyadh Airport

by web-administrator (September, 2014)


Pros: -
Cons: -


(GUEST) When you arrived in the airport earlier (about 3 or four hours before your check in counter open)airport security will kick you out. they will said that it will cause backlog inside, seats are for women only and take note the temperature during summer its about 35-40 degree. So hell experience to the airport police.

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Difficult airport

by anon_fr (December, 2013)


Reason for Stay: Connection between flights
Where: Airside
Pros: Cheap flights
Cons: Disorganized, dull, 'worst' toilets, you-are-on-your-own!


Being an aviation enthusiast, scanning a lot of forums before buying the ticket, I got scared of a transit at this airport due to (a) strict 'sharia' rules of the country (b) 'exceptionally' cheap flight of national airlines ; hence, a logical expectation of a cheap service (c) the color of my skin (no offense; i am not judgmental and let me explain it in the review). As they say, you get what you pay for. Hence, the airport is not a treat but if you are in for an adventure and to save your money - IMHO, it is manageable. The first problem at airport is extreme mismanagement and disorganization. Arriving for transit, there were no signs for that, and no airline/information staff. I did ask a security staff who pointed it out and then a long queue formed behind me till someone could come and check our bags in X-Ray (though once the people appeared at that not visibly marked transit desk, it was fast than other airports I have been to). Similarly, I know they give meals at transit, however I was not informed about it. If it helps, it is probably at gate 21 - someone told me; but, I skipped them anyways. The airport is dull and out of life, there are few small stands selling drinks and meals (no restaurant) and one small duty free in the middle. They do not accept cards. They do accept USD and EUR, however, not coins and the change is given 'if available'. The best option is to go to the bank to change money to Riyals (the line was OK enough). For seating, there are enough seats with hard back and fixed armrests. Thus, sleeping is not an option on the seats. I have heard of the mosque but I didn't check it. As for toilets, even with an origin at a developing continued >>

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Sorry Saudia - Never Again

by TheLastBaron (July, 2013)


Reason for Stay: Connection between flights
Where: Airside
Pros: Clean
Cons: Construction everywhere, noisy, crowded, no hotel, uncomfortable


After having visited the local Saudi embassy to get a 'tourist' visa to be allowed into the Kingdom for a night in a decent hotel due to my 14 hour layover on a KWI-RUH-IAD flight on the nation's flag carrier, Saudia, and arriving only to discover the embassy had just given me a 'transit visa' instead, I was forced to deal with this airport. Visually not unappealing, but woefully inadequate if the flag carrier wants to increase business by continuing to offer great fares that all come with inanely long layovers. The airport is full of travelers taking advantage of Saudia's low fares and so crowded that in many areas there is nowhere to sit, lie or sleep. The ongoing constructions (mainly new business lounges, of course) and the lack of any on-grounds hotel or even quiet lounges like in Dubai make RUH worse. The toilets are wet, as is usually the case - largely due to the local custom of using hose-douches instead of toilet paper - but clean. Very little choice for food. My saving grace was paying 100 Rial for some time in the Saudia business lounge where the furniture was not comfortable but the food was good and plentiful and the cold beverages were enjoyable. Sadly, the word is out and everyone seems to trade cash for internet, food and drink at the Saudia business lounge so at times it was excessively noisy. Doesn't matter, since the mod-looking uncomfortable furniture made sleeping impossible anyway.

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