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Asia : China : Shanghai : PVG


REVIEWS

Worse layover/airport

by web-administrator (June, 2017)


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(Guest Review) My husband and I had a 4 hour layover from LAX to Thailand, when it was time to fly to Thailand our plane was turned around due to 'machine problems' no one informed us what was going on they only spoke amongst themselves. Coming home we had a layover at Pudong for 10 hours, no wifi (even though they said there's wifi but once you 'login' it does not work) no place to lounge, no food courts, the restrooms were stuffy (no seat covers) & more like a portapotties. Our gate was changed unannounced and when my husband went to ask, they did nothing to help, all they did was point in a direction (yes we know which gate were suppose to wait at, it says it on our tickets. We wanted to know what is out new gate number) without help we went searching for someone else willing to help, there's no one available to help you. No info desk, nothing. And when we finally found someone they yelled at us telling us to 'watch the tv screens' we did!!! Our flight did not show up. Thinking if we saw our flight on the screen we wouldn't need to ask. They do not want to help you and they are very rude. Finally it was time to board the plane to fly back home, they did not announce which flight was ready for boarding or anything. Half the people on that plane was still at the old gate because no one was informed about the new gate. It was just a circus show at Pudong Airport. I hope I never have a layover at the airport again. It was frustrating trying to get help or to be informed about basic information every traveler needs to know (flight status, gate changes, etc etc)

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Awful

by web-administrator (May, 2017)


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(Guest Review by Kooshy) Don't make a flight connection here. Airport staff are not helpful. No effort to help you. Insensitive. It would be better if most of them can understand english.

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horrible

by web-administrator (November, 2017)


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(Guest Review) They shut the heat off at 11:00pm, you freeze your ass off at 50 farenheit, meanwhile airport shills try to get you to book at expensive hotels, then if you decline suddenly they tell you about cheaper ones.

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Useful Info - hard to find!

by web-administrator (February, 2017)


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(Guest Review by Koala Jill) Terminal 1 at Pudong does not have hourly sleep pods but Terminal 2 does. Airside. So try a carrier that uses Terminal 2. Ok you could change terminals but security is a hassle and you might have to do immigration coming back out. There are pretty cheap hotels with shuttles just 3km from airport. Not super clean but fine for shower and snooze. Ask info desk to call hotel and summon shuttle. English spoken. V helpful. Terminal 1 has good wifi. WhatsApp works fine. No Google of course. Long benches airside comfy for stretch out and sleep. Places to charge devices. Good coffee and food. Not many announcements so keep eye on departure time. Lounges 2 hour max have showers. As single woman I felt very safe. Chinese are honest and orderly on the whole. Clean toilets (variety of styles of course!) with toilet paper. In China you need to carry a supply of tissues! If travelling China Eastern buy food for flight. In flight meals horrible. Strange because Shanghai has fabulous and cheap super fresh delicious food!! Go figure.

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Airport scam

by web-administrator (January, 2017)


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(Guest Review by Canadian guest) A number of men are roaming in the Pudong terminals trying to sell Apple Iphones. These are very clever fakes that are based on the Android platform and perform many functions. The serial number on the phone matches the serial number on the box which also looks just like an Apple box. There are no signs in the terminals warning travelers about this scam and the men seem to approach foreigners without being concerned about someone in the airport being aware of this scam.

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Shanghai Pudong Airport

by web-administrator (December, 2016)


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(Guest Review) The Domestic Departures are scheduled between 6 am and 1-2 am. Hence, during the night T1 airside space was closed. All transportation ends at 22 pm, I had one of the first flight within China, so I decided to sleep at Pudong Airport. I had to stay in landside area, which offers only standard seats. The airport was crowded all night long by other travellers ( mainly chinese ) who were trying to sleep at the airport as well. So, mainly almost all the seats were taken when I arrived with the last metro. It was not one of the most pleasant night in the airport I experienced. Crowded, a lot of smells (insta-noodles, chinese food) all night long, noisy.

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Shanghai Pudong Airport

by web-administrator (September, 2016)


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(GUest Review) I had a layover in this airport from Sydney en route to Paris, and again from Rome en route to Sydney, and both times were horrible. The terminal had no air condition (or very poor air conditioning) and it was about 30 degrees celsius outside. The staff at the customer service desk were literally sleeping or texting on their phones, and completely ignored me when I tried to ask for the wifi access (which there is NO point in getting since most websites in China are blocked - I couldnt even access my email account or Facebook messenger.) The food is extortionately expensive and there are very limited options. I unknowingly paid AUD12 for a single scoop of ice cream because it was so bloody hot in the terminal. Myself and the person I was travelling with, for some reason were not seated together on the Shanghai to Paris leg, and after arguing with staff for half an hour about it, they eventually told us they couldn't do anything because the flight was overbooked (!!!) and we would have to swap seats with someone on the flight (the airline was China Eastern). Our second stint waiting at this airport had us running around trying to keep up with the multiple gate changes they were making for our flight. They probably changed the departing gate 5 or so times. I will do anything to never return to this airport again.

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Shanghai Pudong Airport T2

by web-administrator (November, 2016)


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(Guest Review) I just spent a night at the airport and wanted to give you an update. Air China - coming from the United States with 17 hour layover, Air China will not give you second boarding pass until you arrive at PVG, go thru customs, leave arrivals and check back in thru departures. For me, arriving at 19:00, the Air China agent counter was closed and their ticket/information counter would not print boarding pass for second leg. Lounges - I was planning on spending few hours in various lounges and shower but without boarding pass, no access to airside and lounges. Sleeping and Hours - I was able to sleep in landslide chairs all night...as did many others. Arrivals floor loud with continuous announcements. Departure floor quieter. The airport was open all night. Food: Burger King is open 24/7 on arrivals level. Starbucks was supposed to be open also (according to Information Desk) but location (according to map) was boarded up (construction)? Four restaurants open on arrivals level but close 21:00 or 23:00. WiFi: No WiFi landslide unless you can get access code via your phone number. Toilets (landslide): many more on arrivals level...a trek on departure level. Some are smelly. ATM: smallest denomination available is 100 RMB (cash needed to pay at convenience store). Hope this helps. I have to pass thru PVG again in 9 days...thankfully for only a 2.5 layover.

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Nice rat

by web-administrator (October, 2016)


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(Guest Review by Emma396) Had a 14.5hr stopover at the airport, I collected my bags and went to departure level. Found myself a nice corner, inflated my roll mat and had a decent nights kip. Not many seats on the departure level, and some of the seat have arm rests so worth bringing your own sleep mat. In my quiet corner, was a dead mouse stuck in a mouse trap, I had lots of mosquitoes bite me overnight.... I liked the free hot water from the machines.

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shower at pudong airport

by web-administrator (May, 2016)


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(Guest Review by Matt) Hourly rate hotel available upstairs at terminal 2. 100 RMB for one hour. A life saver if you want a shower or private rest!

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cold and uncomfortbable

by web-administrator (February, 2015)


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(Guest Review) Let me start by saying that this was not the first time I've slept at an airport and I don't require many luxuries. I've slept at Shanghai airport 2-3 times since I used to live in a city closeby and decided to wait for the first Metro that left towards the Railway Station in order to save the 20 Euros a taxi there would have cost me. It gets quiet there at night, so it isn't all bad. But there are hardly any comfortable places to sleep at - the floor is cold (brought a sleeping bag after the first time) and the benches are divided by metal barriers and thus too for a Westerner to lay down comfortably. I always slept downstairs by the arrivals, where it starts getting busy after 4:30 am or so. In the winter it's cold there due to the open structure to the parking spaces. But it's still a lot quieter than upstairs and for 2 or so years they have a starbucks there now where I was always the first to order in the morning :) . Ok, I'm complaining much and sleeping at Pudong really wasn't a pleasant experience but I'd probably still do it again because I don't see the sense in paying money for a couple of hours of sleep in a dirty and overpriced airport hotel.

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Shanghai Pudong Airport

by web-administrator (June, 2015)


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Cons: -


(Guest Review) Although the airport is very clean throughout, and the check-in staff are (mostly) helpful, there are not many food options before customs, infact there is not much before customs, just two tiny shops with cheap chocolate, and rows upon rows of mostly empty check-in booths. And about 10 seats (not overexaggerating). Next, security. Absolutely aweful. We arrived at the airport with plenty of time to spare, after check-in we when straight to security. Here you have an extra passport check before the actual scanning part. Well they had only two booths open for 300-400 people, the line were so long that they when around the side of the long room. We spent around an 1 in this line before we started worrying about time. Not one staff member helped us, they just waved us off in a random deirection and walked off. After we managed to move to the front of the line by asking a westener if we could push in, the passport check too long, they dont understand the concept of being in a rush. As we ran to our gate we saw that our plane was still there with someone who seemed to ba a passenger walking down the tunnle. However we were greeted by some chinese guy telling us that were too late and cant get on the plane becasue its ready to depart and that all the doors are locked. The next thing they did was escort us back into the check in hall, and get this, said that well have to wait for them TO GET OUR CHECKED BAGS OUT FROM THE PLANE! We waited for around half an hour to get our bags... So to summarise, airport is good in terms of services and cleanliness, but rediculously unhelpful staff. Sorry for that uber long ramble, but in my defense it said 'Dont hold back'. :)

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Do your Homework Before You Go

by web-administrator (March, 2016)


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(Guest Review by Ross8819) Had a connecting flight from Vancouver to Singapore through Shanghai Pudong. I was worried once my luggage was checked only to Shanghai and when I inquired i was told it was because of my long layover in excess of 4 hours that I now ha to go through Chinese Customs and Immigration pick up my luggage and check back in via my connecting airline. Actually the process went very well although VERY thorough which is understandable. The tough part was the wait with very few services available until our 3 hours prior to flight time. If you fly through China just be aware of the rules and laws. We thought we were ok since we were not leaving the airport but had to adjust once there and get the 24 hour transit visa.

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Tolerable for sleeping there.

by web-administrator (October, 2015)


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(Guest Review by Jason) The airport provides movable beds for passengers, but it's hard to get one cuz everyone wants that! Or you can choose to sleep on the chair which is not that soft but long enough to put your legs. Also you can get free water in the Airport, or buy a coffee in Starbucks. There many police in the airport during all night so I think it's safe for the safety of both you and your packages.

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Shanghai Pudong Airport

by web-administrator (April, 2015)


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(Guest Review) Drinking water stations are good, but there is always a long line full of people trying to get hot water for instant noodles for their whole family. Because of Chinese culture, people like to drink hot water. Once the water has run out, you need to wait a long time for the hot water to boil. Meanwhile, if you want cold water, the machine won't let any water out until the hot water is boiled. Even so, there isn't cold water - only warm or hot water.

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