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Brisbane Airport Guide

brisbane airport guide

In this section you will find traveller airport reviews as well as our Brisbane Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

I was woken up to a cup of coffee brought to me by Noel, the cleaner!!! I was almost moved to tears and so thankful. - weltresiende

Airport Overview

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us about their time spent at Brisbane Airport.

What to Expect

Brisbane Airport contains two terminals—International and Domestic—connected by free AirTrain service due to their long distance from each other. Both terminals contain plenty of landside and airside shopping and 24-hour dining options. You will also find free WiFi to help pass the time. There are lounges in both the Domestic and International Terminals, with at least one offering paid access to economy class passengers. See Airport Lounges below for locations and rates.

Where to Sleep

Travellers report that the International Terminal offers the best sleeping conditions primarily due to more comfortable seating options—including comfy couches airside and landside—than found in the Domestic Terminal. In particular, travellers have pointed out Level 4 Departures in the International Terminal as the best place to sleep. That said, noise and cold temperatures have been identified as a problem throughout the airport, so consider earplugs and a warm sweater or blanket. A new airport hotel is located next to the International Terminal and can be accessed by AirTrain and shuttle bus. Other nearby airport hotels are serviced by shuttles. See Airport Hotels in the airport guide below.

Good to Know

There are free showers located in multiple restrooms throughout the airport.

For more information about the services and facilities available, scroll down to continue exploring our Brisbane Airport Guide. Send us your airport tips to help us keep this information up to date.


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Brisbane Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program (ie. Priority Pass, Koru Club or Qantas Club). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

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Airport Hotels

If sleeping in Brisbane Airport does not appeal to you, there are hotels near the airport:

  • Ibis Budget Hotel - (5 minutes from the airport) Airport shuttle is available ($). » Check Rates
  • Novotel Brisbane Airport - (5 minutes from the airport) The hotel is located in Skygate, adjacent to the airport. Shuttle service runs on a scheduled loop from 5:00AM to 9:00AM and 5:00PM to 9:00PM, for AUD $5 per person, each way. Shuttle picks up at Domestic Terminal (Zone D2 Blue) and International Terminal (Bay 2 of Coach/Bus Zone). Outside of hours, you can use the free Skygate Terminal Bus that runs from the airport terminals to Woolworth’s. Hotel is across the parking lot from Woolworth’s. » Check Rates
  • Comfort Inn & Suites Northgate Airport Hotel - (3 minutes from the airport) Airport shuttle is available Monday through Friday for airport drop-offs only (must be pre-booked). Drop-off times are 6:30AM, 7:30AM, 8:30AM, and 9:30AM. Fee applies. » Check Rates

To see more options there is a list of hotels near Brisbane Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

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Airport WiFi / Internet

Free WiFi is available at Brisbane Airport. Connect to the “@BNE_FREE WI-FI” network. An email address is required. Qantas also offers their own WiFi services for their guests.

Additionally, Internet kiosks are available on Levels 2, 3 and 4 of the International Terminal. Rate is AUD 2.00 (20 minutes).

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More Services, Facilities & Things To Do On A Layover At The Airport

  • Airport Ambassadors - Men and women dressed in a blue shirt with a yellow 'i' are frequently seen throughout the airport in order to offer assistance.
  • ATMs / Cash Machines - Need cash? ATMs are available. Travelex has a select few machines that dispense foreign currency (Australian Dollars, New Zealand Dollars, US Dollars and Euro). Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: on all levels of the International and Domestic Terminals (Landside and Airside).
  • Baby Care Facilities - There are 9 Parenting Rooms in the International Terminal and 1 in Domestic. The rooms include private feeding room, change benches and most offer microwaves.
  • Baggage Trolleys - Need a hand with your luggage? Baggage trolleys are available free of charge In the International Terminal. In the Domestic Terminal, the fee is AU$4.
  • Currency Exchange - Travelex offices are located in the International Terminal, Levels 2 and 3 • Domestic Terminal, Central Area, Levels 1 and 2.
  • Dental Services - The Skygate Dental Services is available for all dental needs including 24 hour emergency care. Location: Skygate. Hours: 8:30AM - 5:00PM (everyday and 24 hour on call emergency).
  • Drinking Water - Thirsty? Cold drinking water dispensers are available free of charge. Locations: thoughout the airport. For those Cup ‘O Noodles or hot tea moments, a self-service hot water dispenser is available. Location: International Terminal, Level 3, next to the public bathrooms near The Coffee Club.
  • Duty Free & Shopping - Duty Free shopping is available. Locations: Airside, Departures, Level 3 • Landside, Arrivals, Level 2. Hours: open for every flight. In addition, you will find plenty of stores to pass the time including the Woolworths Supermarket which is open 24 hours.
  • Food & Drinks - The following concessions are open 24 hours: Woolworths (Skygate) • McDonalds (BNE Service Centre). Vending Machines: Locations: International Terminal: Level 1, 2,3 & 4 and Domestic Terminal:Level 1 & 2.
  • Information Desk - The Information desk is located in the International Terminal, Level 2, landside (Hours: 5:00AM - 2:00AM) and Domestic Terminal, Central Area, Level 1 (Hours: 7:00AM - 2:45 PM).
  • Luggage Storage & Lockers - Storage is available in the International Terminal (ground floor, entrance to the car park) and in Domestic Terminal outside the Virgin & Qantas Terminals. Storage rates are AU$10.00 (small) • AU$12 (medium) • $14.00 (large) for up to 24 hours. Lockers are also available 24 hours - rates are AU $4 - AU $8 for a small locker ranging from 4 - 24 hours and for a large the rates are AU $8 - AU $12 for 4 -24 hours.
  • Luggage Wrapping - Protectabag offers services. Location: International Terminal, Landside, Level 4. Hours: 4:30AM - 12:00AM (Mon, Tues, Thurs, Sat and Sun) and 5:00AM - 12:00AM (Wed & Fri).
  • Massage Chairs - 8 chairs can be found in the International Terminal, 2 in the Domestic Terminal and 2 in the Skygate area. Rates: $2.00 first 4 minutes, $1.00 each additional minute.
  • Medical Services - First Aid services are available in both Terminals. Make yourself aware to airport staff for assistance. Defibrillators are also available.
  • Mobile Charging - Need to recharge your mobile devices? Dedicated USB and plug-in charging stations can be found throughout the terminals, landside and airside. Check out the Watt Bikes (International Terminal, Level 4, Departure Hall, near the food court) where you can power your device up while pedaling. Recharge yourself and your phone!
  • Pharmacy - Airport Pharmacy sells general health products, over the the counter medicine, cosmetics, skin care and fragrances - Location: Airside, Level 2, opposite Gate 23. Hours: 7:00AM - 8:00PM.
  • Prayer room - Location: International Terminal, Level 4, to the back right corner of this level.
  • Rest Zones - Not available.
  • Showers - Free showers are available in both terminals. Locations: International Terminal, Levels 2, Arrivals and Level 3, Departures • Domestic Terminal, Level 2, Central Area Terminal and Central Area Satelite. Showers are also available in a few of the lounges. [ see Airport Lounges above ]
  • Smoking - A designated smoking area is located at the International Terminal, Level 3, airside, behind the Coffeee Club. Landside smoking areas can get crowded with airport employees.
  • Spa and Salon Services - The airport offers a variety of options to treat yourself before or after your flight.
    Spa Services:
    » Beauty Stop - Location: Skygate. Hours: 9:00AM - 5:30PM (Mon - Wed & Fri- Sat), 9:00AM - 6:00PM (Thurs) and 10:00AM - 4:00PM (Sun).
    » Wellness Spa - Location: International Terminal, Airside, Level 3. Hours: 5:00AM - 12:00AM (may change according to flights).
    Salon Services:
    » A & B Barber - Location: Skygate. Hours: 9:00AM - 5:30PM (Mon-Wed & Fri), 9:00AM - 6:00PM (Thurs), 10:00AM - 3:00PM (Sat) and closed Sundays.
    » Anton & Blair Salon - Location: Skygate. Hours: 9:00AM - 5:30PM except Thursdays when it is open 9:00AM - 8:00PM and closed Sundays.
  • Tourist Refund Scheme - Located on level 3 airside, offers tax back for certain purchases. An employee tells us that you must have receipts, be able to show products and must not get offended easily as the Customs Officials are extremely rude. In fact - avoid customs people wherever possible.
  • Travel Agencies - If you are arriving in Brisbane and need local arrangements or help planning a really last minute trip abroad, there a Flight Centre Travel Agency with an office at the airport that can probably be of assistance.

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Airport Hours

The airport is open 24 hours.

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Airlines

As of March 2018, Brisbane airport is served by the following airlines: Air Canada • Air China • Air New Zealand • Air Niugini • Air Vanuatu • Air Calin • Alliance • Cathay Pacific • China Airlines • China Eastern • China Southern • Corporate Airlines • Emirates • Etihad Airways • EVA Airways • Fiji Airways • GAM Air • Hainan Airlines • Hawaiian Airlines • Jetgo • Jetstar • Korean Airlines • Malindo Air • Nauru Airlines • Philippine Airlines • Qantas • Seair Pacific • Singapore Airlines • Skytrans • Solomon Airlines • Thai Airways • Tigerair • Virgin Australia.

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Airport Transportation: Getting To/From The Airport

Bus

Con-x-ion Airport Transfers facilitates Bus transportation from the Con-X-ion customer service counter on Level 2 of the International Terminal and at the Con-X-ion kerbside booth at the Domestic Terminal. It provides one way or return “door-to-door” coach services from the airport to various points throughout the city, the port, the Gold Coast and the Sunshine Coast. For more details on schedules, time and costs, visit the Con-x-ion web site.

Hotel Shuttles

Several area hotels provide airport transportation service to their guests either for a fee or as a courtesy. Here are a few hotels offering airport shuttle service: Airolodge International   •   Airport Motel   •   Best Western Airport Hacienda Motel   •   Best Western Airport 85 Motel   •   Comfort Inn and Suites Northgate Airport   •   Ibis Budget Brisbane Airport   •   Ibis Styles Brisbane Elizabeth Street   •   Kingsford Smith Motel   •   Novotel Brisbane Airport.

Train

Airtrain operates train transportation between the airport, Brisbane City and the Gold Coast from the Domestic and International Terminals. Trains depart every 15 minutes during peak times and operate between from early morning until 10:00PM. For the full Airtrain schedule and fare details, visit the Airtrain website.

Taxi

Metered taxis are readily available at both Terminals. Service is provided by Black & White Cabs and Yellow Cab.

Car Rentals

Car rental providers include Avis • Budget • Europcar • Hertz • Redspot • Thrifty. Locations: International Terminal, Level 2 • Domestic Terminal, Level 1.

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Last Updated: 12 April 2018

This guide is for informational purposes only to assist with your planning and is subject to change at any time. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors, or to add/change any items mentioned in the guide, please contact us .