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Jacksonville Airport Guide

jacksonville airport guide

In this section you will find traveller airport reviews as well as our Jacksonville Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the name of a hotel near the airport in case you decide that sleeping in the airport is not for you!

Free WiFi access so I can upload this message and surf the net all night til I fall asleep.
- Marky Mark

Airport Overview

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us during their time at Jacksonville International Airport.

What to Expect

  • A bright and modern international airport with two concourses (Concourses A and C).
  • A 24-hour Starbucks is available landside.
  • Lots of power outlets throughout
  • The airport provides free WiFi. See WiFi information in the airport guide below.

Where to Sleep

  • After security checkpoints close for the night, passengers are restricted to landside only. Passengers sleeping airside will be required to go back to landside until security reopens, and will need to clear security again to re-enter.
  • Lots of armrest-free cushioned benches throughout the terminal, so stake your claim. Have a travel blanket, sleeping mask and earplugs or noise-cancelling headphones handy for a good night’s rest!
  • For uninterrupted sleep, there is a hotel on airport grounds and other nearby hotels that provide free airport shuttles. See Airport Hotels in the airport guide below.

Good to Know

  • Economy class passengers can pay to use one of the first class lounges. See our Airport Lounges section for locations and rates.

For more information about the services and facilities available, scroll down to continue exploring our Jacksonville Airport Guide. Send us your airport tips to help us keep this information up to date.

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Jacksonville Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there is a lounge that you can enter by paying at the door or through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

  • Delta Sky Club - Location: Concourse A. Lounge Access: Pay at the Door with proof of Delta ticket • Delta Sky Club Membership. Lounge membership programs. [ more lounge info ]

Military Lounges

USO Lounge - The USO offers a lounge that is free of charge to active members of the US military and their families. Location: Main terminal First Floor. Hours: 7:00AM - 11:00PM.

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Airport Hotels

If sleeping in Jacksonville Airport does not appeal to you, there are hotels near the airport:

  • DoubleTree by Hilton Jacksonville Airport - Located on JAX airport property, just 200 yards from the main terminal. Free 24-hour airport shuttle service. » Check Rates
  • Microtel Inn & Suites by Wyndham Jacksonville Airport - (5 minutes from the airport) Located on JAX airport property. Free 24-hour airport shuttle service. Shuttle also goes to cruise port upon request ($). » Check Rates

To see more options there is a list of hotels near Jacksonville Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

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Airport WiFi / Internet

Free WiFi is available at Jacksonville Airport. Connect to the “JAX-Free-Wifi” network. 

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More Services, Facilities & Things To Do On A Layover At The Airport

  • Art in the Airport - Art exhibits are on display landside, airside, and in Baggage Claim. The main attraction is the Haskell Art Gallery, located airside in the center courtyard. Also available in the center courtyard is live entertainment, with shows from 11:00AM - 4:00PM.
  • ATMs / Cash Machines - Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside, in the pre-security courtyard (just after Check-In) • Airside • Baggage Claim.
  • Baby Care Facilities - A Lactation Suite is available airside, near the food court.
  • Baggage Carts - Need a hand with your luggage? Baggage carts (Smarte Cartes) are available in the baggage claim area as well as the hourly and daily parking garages. Rates: unknown.
  • Duty Free & Shopping - Duty Free is not available. A limited variety of retail and gift shops are available. Best Buy and Benefits Cosmetics has 24-hour kiosks, but all other shops are closed by 9:00PM at the latest.
  • Entertainment - Time for a movie? In-Motion Entertainment offers rental services. Location: Airside. Near Concourse C.
  • Food & Drinks - There is a 24-hour Starbucks located landside. The airside food options include multiple Starbucks, a wine bar (Vino Volo), three bar restaurants (Chili's Express, Shula's Grill, and a similarly styled PGA Tour Grill), as well as Firehouse Subs, Auntie Anne's, and Saborro Pizza concessions, and a pre-prepared food outlet in each concourse.
  • Haskell Art Gallery - Location: Courtyard. Hours: 24 hours (Daily)
  • Information Desk - The pre-security courtyard information desk is staffed by volunteer "Ambassadors", and often staff earlier than and later than the times indicated.  Ambassadors also staff an airside podium near the (centrally located) food court between concourses.  Locations: pre-security courtyard, just after Check-In. Hours: 5:00AM - 6:00PM. There is also a Welcome Center (Baggage Claim area) available that may be of assistance. Hours: 9:00AM - 10:00PM.
  • Live Music - live music almost daily (the hours vary) performed by professionals who volunteer their time and talents.  For example, "The River City Music Man", Roger Glover, performs Bobby Short / Nat King Cole style, Sundays from approximately noon to 6 or 7 p.m.
  • Luggage Storage & Lockers - Not available.
  • Meditation Room - A Meditation Room is located landside, between ticketing and the pre-security courtyard.
  • Mobile Charging - There are numerous USB charging outlets, as well as electrical outlets for charging mobile devices, in the landside upper level seating area and in the food court area, as well as throughout the seating area in the two departure airside concourses.
  • Rest Zones - The landside courtyard seating includes approximately 18 rocking chairs.
  • Showers - Not available.
  • Spa - Comfort Zone Spa. Location: Airside and Landside. Hours: 8:00AM - 7:00PM.

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Airport Hours

The airport is open 24 hours. The TSA Security Checkpoint opens at 4:30AM and closes after the last flight.

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As of February 2018, Jacksonville airport is served by the following airlines: Air Canada • Allegiant Air • American Airlines • Delta Air Lines • JetBlue Airways • Silver Airways • Southwest Airlines • United Airlines.

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Airport Transportation: Getting To/From The Airport

Car Rentals

The following onsite car rental agencies are located near the baggage claim area: Alamo/National, Avis, Budget, Dollar, Enterprise, Hertz and Thrifty.

Hotel Shuttles

Several area hotels provide airport transportation service as a courtesy to their guests. Here are a few hotels offering airport shuttle service: Aloft Jacksonville Airport   •   Comfort Suites Airport   •   Courtyard Jacksonville Airport/Northeast   •   Crowne Plaza Jacksonville Airport Hotel   •   Days Inn Jacksonville Airport   •   Doubletree by Hilton Jacksonville Airport   •   Econo Lodge   •   Fairfield Inn & Suites Jacksonville Airport   •   Hampton Inn & Suites Jacksonville-Airport   •   Hilton Garden Inn Jacksonville Airport   •   Holiday Inn Express & Suites Jacksonville Airport   •   Hyatt Place Jacksonville Airport   •   Jacksonville Plaza Hotel & Suites   •   Microtel Inn & Suites by Wyndham Jacksonville Airport   •   SpringHill Suites Jacksonville Airport

Taxis and Shuttles

Taxis and shared-ride shuttles are available outside of the baggage claim area on a 24-hour basis. All taxis are metered, and no reservations are required. For safety reasons, do not accept rides from solicitors inside of the airport. Rides can be arranged at the Taxi, Limousine and Shared-Ride Booths located at the curb outside of baggage claim area.

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Last Updated: 02 November 2017

This guide is for informational purposes only to assist with your planning and is subject to change at any time. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors, or to add/change any items mentioned in the guide, please contact us .