Charlotte Douglas Airport Reviews

AVERAGE RATING

         

2.2 out of 5 stars

Based on 18 user reviews

Facing a flight delay, layover or overnight sleepover at Charlotte Douglas Airport? Read reviews by travellers in the Sleeping in Airports community who have been there or share your own airport experiences, tips and photos!

And for more airport information, check out our Charlotte Douglas Airport Guide where you will find all the essential information you need to know including: airport lounges, WiFi, luggage storage, showers, nearby hotels, 24 hour food options and other services/facilities available at the airport.

Reviews from the Community

    • Guest
    • 0 helpful votes

    Surprisingly great Concourse D experience!

             

    04.03.2017

    (Guest Review by Jackie M) Terminal D – Late arrival resulted in overnight layover until morning flight. I was told to go to Concourse D to get cot. I scored a first class blanket/ pillow bag and super easy, comfortable fold out cot. With my eye bag I actually slept comfortably. Waking up to full waiting area was weird but happy about cot experience. Anyone know what brand and where to buy one? Airport cot rocks!!

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    • Guest
    • 0 helpful votes

    Kicked out to the curb for the night

             

    24.04.2017

    Terminals E to B – American airlines scheduled a connecting flight with way too small of a window considering taxi time, deplaning and a 20 min delay. Called the airline hours before flight expressing concern and they said it should be fine. It wasn't. The connecting flight took off before my daughter (she was the one traveling) was able to even deplane. They said she'd have to spend the night in the airport. At 1:30am a group of security guys approached her and a few others telling them that the airport was closing until 4:00am and they'd have to "go through those doors". The doors led my daughter to the outdoors! She was shocked as it was cold out and she wasn't dressed to be out in the cold for hours so she didn't go out, thought she was mistaken and went back to ask and they confirmed that she had to go out. She and a few others laid out on a cold sidewalk for 2.5 hours! Most horrible travel experience ever!!

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    • Guest
    • 0 helpful votes

    Must move by 1AM

             

    01.02.2016

    (Review by Ngozi) Unfortunately I booked a flight with a 12 hour layover in CLT with American Airlines. I arrived to CLT at 7pm and my outbound flight was at 745am the following morning. I thankfully used this website as a resource ahead of time to learn where the arm rest free chairs were. The majority are at gate B16, underneath a little overpass which keeps the seating area dark and cozy. On the walk down to B16, I noticed gates B4 and B8 also has some arm free chairs, but less in quantity. After my initially scout-out session, I had dinner which kept me occupied until roughly 10pm.

    At this time, I did attempt to ask for a hotel voucher from customer service, but was only given a blue piece of paper to call for “discounted hotels”. I already priced out hotels and the discounted prices given to me were not very “discounted”. They wanted $80 + taxes and fees for the local Wyndham. At this point I knew I was sleeping in the airport for $0. I then proceeded to gate B16 by shortly after 10pm. I was able to quickly grab set of arm free chairs and got to sleeping right away. There were still announcements going on but nothing I couldn’t sleep through. Other folks also came with the same ideas as myself. At 12:48am a kind police officer woke us up and informed us that all the concourses were closing and if we want to stay, we have to go out to the ticketing area. Again bc of this site, I was already aware this might happen. I moved to the ticketing area where SEVERAL people had already camped out on chairs and were sleeping on the floor. I was able to find a chair to sit on, but of course it Had arms. I stayed here until about 1-5am when security opened again. All in all it was an okay experience. One I really plan to not due again. But to save $50-100 on a hotel, eh… Hope this helps someone!!

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    • Guest
    • 0 helpful votes

    Dirty

             

    09.11.2016

    Having traveled many miles and see what Minneapolis St Paul airport and Nashville has done I am shocked to see such sad conditions in airport- from seating to floor carpet it needs upgrade now- zero upgrades are visible -why are they not making progress for passengers to enjoy wait time ?

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    • Guest
    • 0 helpful votes

    Quarantined to a tiny area: CLT

             

    28.03.2016

    Entire airport shuts down at midnight. Even though planes of people come in and are stranded for 12+ hours. Police & security come and make everyone leave the airport, herding them into the ticketing / baggage claim areas. minimal areas to sleep. Outlets are more scarce than one would like. Wifi is free, but only for 45min blocks. During the day, it's a nice airport. But all the amenities of the airport are stripped when the clock hits 12.

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