If you are new to airport lounge passes these frequently asked questions should provide you with the answers you are looking for. The online lounge passes listed on the Sleeping in Airports site are offered through our travel partners. For specific questions regarding lounge passes, please read the FAQ on our partner sites.
Before we get to the questions, here are a few points for consideration if you are deciding whether to purchase a pass:
- Airport lounge passes can be used by ANY TRAVELLER regardless of airline or class of service.
- When you purchase a pass online, you will receive an email with a copy of your pass from our lounge partner. Changes and cancellations need to be made at least 24 hours prior to the booked arrival. You can cancel your pass with full refund at any time up until 24 hours before your scheduled arrival. To cancel or change your lounge pass, email the address listed in your confirmation email referencing your booking #.
- Please read the LOCATION and CONDITIONS OF ENTRY on on our partner’s lounge description page before proceeding. If you do not know which terminal you will be departing from, check your airline ticket or contact your airline. We encourage you to keep these important points in mind:
- Book a lounge based on the terminal you are DEPARTING from. For example, If you are departing on a domestic flight, DO NOT book a lounge that is accessible to International flights only. Or if you arrive in Terminal 1 and will be departing from Terminal 2, you must book a lounge in Terminal 2.
- If you are transferring from a Domestic to International Terminal (or vice versa), keep in mind that you may not be permitted to pass through security until 3 hours prior to departure. Check with your airline.
- If you are in transit and do not have a Visa to enter the country, DO NOT book a Landside lounge. Landside lounges are located in the public area of the terminal. If you are in transit, you would need to go through immigration to access the lounge.
No refund will be given for any cancellation notified to the third party lounge pass provider less than 24 hours before the flight departure. No refunds or credits will be provided for future bookings on any unused passes.
To ensure your cancellation is received on time, send your cancellation request to the email on your voucher.
1) Booking # (if you have it)
2) Airport
3) Lounge Name
4) Date
5) Time
6) Name on Booking
1) Booking # (if you happened to write it down)
2) Airport
3) Lounge Name
4) Date
5) Time
6) Name on Booking
Reminder: Be sure to check your spam folder for a message with the subject line “Your Lounge Passes!”
For hours, lounge locations, facilities and lounge access information, visit our airport lounge guides. All the information that we know about the lounges is published on the site. We do not have secret information offline that we are withholding from readers.