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London Heathrow Airport Guide

london heathrow airport guide

In this section you will find traveller airport reviews as well as our London Heathrow Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

The terminal remained at full brightness all night, so no night-time cosiness, and there were quite a few people working, fixing stuff, etc. - Mo.Si

Airport Overview

london heathrow terminal 3
Terminal 3, Gate 3. Photo credit: Caro

To help you plan your layover or overnight sleepover, here is a quick run-down of what travellers have reported to us during their time at London Heathrow Airport.

What to Expect

  • The airport has four active terminals: T2, T3, T4, and T5. T2 is brand new, and T3 will soon be demolished with remaining carriers moved to T2. Airport shuttles connect the terminals on Landside.
  • This is a large, spread out airport with a lot of travellers milling about around the clock. The facilities and amenities are generally very good, but some travellers report getting confused with the layout or security procedures.
  • Airport staff are generally tolerant of overnight travellers trying to sleep, but may have different protocol depending which terminal you’re in.
  • Terminals 2, 4 and 5 offer 24-hour Landside cafes. See Food & Drinks in the airport guide below.
  • Free WiFi is available. See WiFi in the airport guide below.

Where to Sleep

  • Non-EU overnight sleepers located landside will be sent to T3.
  • T2 has plenty of seating available, though not much privacy and the lights tend to stay brightly lit.
  • In T3 it sounds like security will round up overnight travellers and take them to one area for the night. Airside, there are reports of lounge style seating and rest zones.
  • In T4, stay Landside for best sleeping options - Airside may close at night. Travellers report being able to stay inside the 24-hour cafe if they bought something.
  • In T5, as of July 2017, Costa Coffee (landside) was being refurbished, and comfy seating airside is now gone.
  • All terminals are very busy during the day, but get a bit quieter at night.
  • For uninterrupted sleep, there are sleep cabins in Terminal 4, hotels connected to Terminals 4 and 5 and many nearby hotels. See Airport Hotels in the airport guide below.

Good to Know

  • Economy class travelers can buy a pass and relax in several airport lounges; showers are available in some. See Airport Lounges in the airport guide below for locations and rates.

For more information about the services and facilities available, scroll down to continue exploring our London Heathrow Airport Guide. Send us your airport tips to help us keep this information up to date.


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London Heathrow Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program. Visit the individual lounge page for more details (ie. facilities, hours, pass and membership information):

  • Air Canada Maple Leaf Lounge - Location: Terminal 2B - Queen’s Terminal, Airside. Lounge Access: Purchase at the time of your online check-in ($25.00/$50.00) • Air Canada Maple Leaf Club Membership.
  • Lufthansa Business Lounge - Location: Terminal 2A, Airside, After Passport Control and Security Checkpoint. Lounge Access: Buy a lounge pass (US$ 116 - day pass)
  • Plaza Premium Lounge - Location: Terminal 2A (Departure Level), Airside, Level 4. Showers and private rest suites are available. Lounge Access: Pay at the Door (£35 - 2 hours • £55 - 5 hours • £68 - 10 hours) • Buy a lounge pass (£35 - 3 hours • £56 - 6 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • Plaza Premium Lounge (Arrivals) - Location: Terminal 2, Landside, Level 1, Arrivals Hall. Showers and private rest suites are are available ($). Hours: 5:00AM - 10:00PM (Daily). Lounge Access: Pay at the Door (£25 - 1 hour • £35 - 2 hours) • Buy a lounge pass (£40 - 3 hours • £56 - 6 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • United Club - Location: Terminal 2, Airside, opposite Gate B46. Showers are available. Lounge Access: Pay at the Door with proof of United Airlines ticket (US$ 59.00) • United Club Membership.
  • Plaza Premium Arrivals Lounge - Location: Terminal 3, Ground Floor, Arrivals, Next to bus stops. Lounge Access: Pay at the Door
  • American Airlines Admirals Club - Location: Terminal 3, Airside on the Departure level, Lounge area H. Lounge Access: Pay at the Door with proof of American Airlines ticket (US$ 59.00) • American Airlines Admirals Club Membership.
  • Club Aspire Lounge - Location: Terminal 3, near Gate 9. Showers are available. Hours: 5:00AM - 10:30PM (Daily). Lounge Access: Buy a lounge pass (£24.99 - 3 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • No. 1 Heathrow - Location: Terminal 3, airside, near gates 13-22. Showers and private rooms with beds are available at extra charge. Hours: 4:30AM - 11:30PM (Daily). Lounge Access: Pay at the Door (£40) • Buy a lounge pass (£36 - 3 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • Plaza Premium Lounge - Location: Terminal 4, Airside, 1st Floor, near Gate 1. Showers and private resting suites are available ($). Hours: 5:00AM - 10:30PM (Daily). Lounge Access: Pay at the Door (£35 - 2 hours • £55 - 5 hours • £68 - 10 hours) • Buy a lounge pass (£35 - 3 hours or £55 - 6 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • Plaza Premium Arrivals Lounge - Location: Terminal 4, Landside, Mezzanine Level. Showers are available ($). Hours: 5:00AM - 10:00PM (Daily). Lounge Access: Pay at the Door (£25 - 1 hour or £35 - 2 hours) • Buy a lounge pass (US$ 43 - 3 hours • US$ 69 - 6 hours • US$ 84 - 12 hours)  •  Priority Pass.
  • SkyTeam Lounge - Location: Terminal 4, Airside, Departure Hall, opposite Gate 10. Showers are available. Hours: 5:00AM - 10:00PM (Daily). Lounge Access: Buy a lounge pass (£29.00 - 24 hour advance purchase is required)  •  Priority Pass.
  • Aspire Lounge and Spa - Location: Terminal 5, Airside, near Gate A18. Showers are available ($). Hours: 5:00AM - 10:30PM (Lounge) • 7:00AM - 8:00PM (Spa). Lounge Access: Pay at the Door • Buy a lounge pass (£34.99 - up to 3 hours or £60.00 - up to 6 hours - 24 hour advance purchase is required)  •  Priority Pass.
  • Club Millesime at Sofitel London Heathrow - Location: Terminal 5, Landside, Sofitel Hotel. Showers are available. Hours: 6:30AM - 10:00PM.

» Buy a Lounge Pass

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Airport WiFi / Internet

Free unlimited WiFi is available at London Heathrow Airport. Connect to the “ _Heathrow Wi-Fi” network. If you register for the airport's free Heathrow Rewards program, you will receive faster WiFi.

Additionally, there are free computer desks with broadband access in every terminal, operated by Arqiva.

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Airport Hotels