Whether you have a layover, overnight sleepover or are just quickly passing through, our Hanoi Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
On 3rd floor there are less announcements and it’s a lot calmer in general. – Gnusmas5
HAN Airport Overview
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at Hanoi Noi Bai International Airport (Code: HAN).
What to Expect
Hanoi Airport consists of two terminals, with the old Terminal 1 (domestic) being described as having a “bus station vibe” and the new Terminal 2 (international) being described as well-equipped for the modern world. Transfers between the two terminals are made by shuttle bus; however, transferring to Terminal 2 requires a visa. There are plenty of shops, restaurants, and services throughout the airport, both landside and airside, though Terminal 2 has the better selection. Airport staff received mixed reviews, and there are reports of some staff seeking bribes. Stay connected using the free WiFi and charge your devices using the mobile charging stations. For additional comfort, passengers can pay to use one of the first-class airport lounges. See Airport Lounges in the guide below for location and hours.
Sleeping in Hanoi Airport
Flights depart around the clock, so the airport employees are used to sleeping passengers. Terminal 2 has plenty of seating, but most seating includes armrests, except a rest zone with padded seating suitable for stretching out. For uninterrupted sleep, sleep pods can be accessed for a fee in both terminals, and several hotels are within a quick shuttle ride away. See locations in the Airport Hotels section below for more info, or read some traveller airport reviews for more tips.
Good to Know
Do not try to exit the airport with checked baggage without having your baggage claim stub and flight ticket, as attendants check baggage stubs upon leaving.
Beware of the taxis. If you are negotiating a rate, ask for a rate that includes “toll fees” so you do not receive a surprise at the end of the ride.
To help us keep this guide up-to-date, you can add or update information or write a review to submit airport tips and photos. You can also visit the airport’s website for current information. For more airport information, continue scrolling down to explore more in our Hanoi Airport Guide.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security. For more information on Europe’s Schengen Area, click here.
Airport Lounges
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
- Song Hong Business Lounge – Location: Terminal 2, Airside, International Departures, after Security Checks, 4th Floor, East Wing. Lounge Access: Pay at the door • Prepaid lounge pass • Lounge membership programs.
- Song Hong Premium Lounge – Location: Terminal 1, Airside, Domestic Departures, 3rd Floor. Showers are available. Lounge Access: Prepaid lounge pass • Lounge membership programs.
- NASCO First and Business Class Lounge – Location: Terminal 2, Airside, Level 4, East Wing. Lounge Access: Pay at the Door.
- NIA First and Business Class Lounge – Location: Terminal 2, Airside, Level 4. Showers are available. Lounge Access: Pay at the Door.
Airline Lounges
If you are a First or Business Class traveller you may have access to the lounges listed below. For more information, check the airline’s website.
Vietnam Airlines Business Class Lounge • Bamboo Airways.
International Terminal, Airside – Vietnam Airlines Business Class Lounge.
Related Pages: Hanoi Airport Lounges
Airport Hotels & Sleep Pods
If sleeping in Hanoi airport sounds like a nightmare, there are sleep pods inside the terminal and hotels nearby that provide free airport shuttles:
- Sleep Pods – Terminal 1, Landside, 3rd Floor (3 single and 11 twin pods) and Terminal 2, Airside, 2nd Floor (2 single and 12 twin pods). Each pod has a bed, wardrobe, bedding, WIFI, alarm clock, TV, work desk, privacy curtain, and travel guide. A snack and drink are included.
For more options, visit Tripadvisor to see a list of hotels near Hanoi Airport that can be sorted by price, distance, traveller rating and popularity.
Airport WiFi/Internet
Free WiFi is available at Hanoi airport. Connect to the “Noi Bai Airport Free Wi-Fi” network and enter your information in the login page for access.
More Services, Facilities & Things To Do On A Layover At The Airport
Communications
- SIM Cards – A reader tells us, “SIM cards are available in the International Arrival Hall. Most (all?) of the mobile phone operators have representation at a kiosk that may also sell taxi services. The kiosks are at the end of the arrival hall. They should have a data sheet that shows data, voice, and SMS plans with pricing for you to choose from. They may offer to swap the SIM card and configure it for you.” Location: Terminal 2/International Arrival Hall/Landside. (November 2022)
- WiFi – see “Airport WiFi/Internet” above.
Family Services
- Baby Care Facilities – Cribs, a changing table and more are available in the Baby Care Room. Location: T2/International, airside, 3rd floor departures lounge – west wing.
- Children’s Play Areas – When you want to ensure your kids burn off all their energy before their flight, take them to one of the children’s play areas. Colourful mini jungle gyms, including swings, slides and seesaws, can be found. Locations: T2/International, airside, Departures lounge near Gate 33.
Food & Drinks
- Drinking Water – Thirsty? Drinking water fountains are available free of charge. Look for the “Free Drink” machines. Locations: T1/Domestic, airside, 2nd floor Departures lounge – Halls A, B, Dand E • T2/International, airside, Departures lounge near Gates 21, 23, 25, 31, 33 and 35.
- Food & Drinks – Various food concessions operate throughout both terminals on varying schedules. At the time of our October 2023 update, Big Bowl (International Terminal, Landside) is the only 24/7 food concession available.
Information
- Information Desk – Have an airport question or need help finding our way around? Information desks are available:
- Domestic Terminal (T1) – Landside, First Floor • Landside, 1st Floor, connector bridge of Hall E and A.
- International Terminal (T2) – Landside, First Floor • Landside, 3rd Floor.
Luggage
- Baggage Carts – Need a hand with your luggage? Baggage carts are available free of charge. Locations: T1/Domestic, landside, Departures Hall 1st floor • T1/Domestic, Hall A and E, 2nd floor • T2/International, landside, Departures Hall 3rd floor • T2/International, 1st floor.
- Luggage Storage & Lockers – Location: Terminal 2, Level 2. Hours: open 24 hours. Rates per piece of baggage (2019 rates): 50.000 (3 hours) • 60.000 (3 – 12 hours) • 70.000 (12 – 24 hours) • 90.000 (per day/24 hours – 7 days) • 100.000 (per day/7 days – 30 days) • 110.000 (per day/30 days).
- Luggage Wrapping – Keep your valuables valuable and your privates private with the airport’s luggage wrapping service! Luggage wrapping machines are available in these locations: T1/Domestic, landside, 2nd floor Public Halls A, B and E (10 machines) • T2/International, landside, landside, 3rd floor Public Hall (3 machines).
Medical Services
- Medical Services – Urgent and emergency medical care are available at any of the three fully-staffed First Aid Rooms. Express first aid service (visit conducted in under ten minutes) is available upon request. Locations: T1/Domestic, 1st floor Arrivals Hall A • T2/International, 3rd floor departures lounge • T2/International, 1st floor Arrivals Hall – west.
Mobile Charging
- Mobile Charging – Charging stations, each with up to 10 charging points, are available in these locations: T1/Domestic, landside, 1st floor, Public Halls A & E • T1/Domestic, airside, 2nd floor Departures lounge Halls A, B & E • T2/International, landside, 3rd floor Information Counter • T2/International, airside, Departure lounge, near Gates 21, 22, 23, 28, 31, 32, 33, 34, 35.
Money
- ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so check your bank’s fee schedule and daily withdrawal limit if you travel internationally. You may also want to notify your bank of your travel plans. Locations:
» T1/Domestic: nine ATMs landside on the 1st floor.
» T2/International: three ATMs in each of the west and east wings (landside, 1st floor). - Banking Services – Vietinbank operates a kiosk in T1/Domestic, landside, 1st floor.
- Currency Exchange – Vietinbank and ACB Bank have foreign currency exchange kiosks in T1/Domestic, landside, 1st floor. In T2/International (landside, 1st floor), BIDV and Maritime Bank offer currency exchange in the west wing, while Vietinbank and Techcombank provide services in the east wing.
Rest & Relaxation
- Hotels – see “Airport Hotels” above.
- Lounges – see “Airport Lounges” above.
- Rest Zones – The airport used to have a rest area with seating suitable for stretching out and other padded easy chairs located in Terminal 2, Airside, 3rd Floor, near Gate 36 (on the west side). Unfortunately, we were unable to confirm this at the time of our October 2023 update. If you know whether they are still there, click here to update this guide.
Take precautions even when sleeping in the rest zones. In December 2019, a traveller at another airport reported that money and credit cards had been stolen from their bag even though the bag was right beside them. Protect and lock your bags as you would sleeping elsewhere in public.
Shopping
- Duty-Free & Shopping – Duty-free shopping is available in the International Terminal (T2) in the centre of the International Arrivals Lounge (1st floor) and the International Departures Lounge east wing (3rd floor). Shops selling souvenirs, books, local handicrafts, convenience items and more are available in the departure areas of T1 and T2.
Showers, Salon & Spa
- Showers – Available in the Song Hong Premium Lounge. [ see Airport Lounges above ]
Smoking
- Smoking – Smoking is permitted in designated smoking rooms. Two rooms were located in the International Terminal, on the 3rd floor and 4th floor Unfortunately, we were unable to confirm this at the time of our October 2023 update. If you know whether they are still there, click here to update this guide.
Airport Hours
The airport is open 24 hours.
Airlines
Hanoi airport is served by the following airlines: Aero Mongolia • Air Asia • Air China • Air France • All Nippon Airways • Asiana Airlines • Bamboo Airways • Batik Air Malaysia • Cambodia Angkor Air • Cathay Pacific • Cebu Pacific • China Airlines • China Eastern Airlines • China Southern Airlines • Chongqing Airlines • Emirates • EVA Air • Hai Au Aviation • HK Express • Hong Kong Airlines • IndiGo • IrAero Airlines • Japan Airlines • Jeju Air • Pacific Airlines • Kenya Airways • Korean Air • Lao Airlines • Malaysia Airlines • Myanmar Airways International • Philippines Airlines • Qatar Airways • Scoot • Shenzhen Airlines • Singapore Airlines • Starlux Airlines • Uni Air • T’way Airlines • Thai Airways • Thai Lion Air • Thai Smile • Turkish Airlines • VietJet Air • Vietravel Airlines • Vietnam Airlines • Xiamen Airlines.
Airport Transportation: Getting To/From The Airport
Buses
Several buses connect the airport with different areas of the city centre including Cau Giay, My Dinh, Ha Dong and more. Bus 86 operates between the airport and Han Railway Station. The service runs from 7:00AM to 10:15PM. The price for a one way ticket is 45.000VND.
Hotel Shuttles
At the time of this update we were unable to find any hotels offering an airport shuttle. See also Airport Hotels above.
Mini Buses
Mini buses offer an economical way to travel to destinations in the city centre. Be sure to check the destination before boarding the bus and also confirm the rate. Keep in mind that the buses do not depart until they are full. Locations: Terminal 1, 1st Floor, Hall C and E• Terminal 2, 1st Floor, West End.
Inter-Terminal Transportation
The NIA-shuttle bus connects the two terminals in a quick 10-minute trip. Shuttles depart every 15 – 30 minutes from 6:00AM to 1:30AM in the International Terminal and from 6:00AM to 11:30PM in the Domestic terminal. Stops can be found in Terminal 1, Lobby A, Arrival level and Terminal 2, Arrival Level, near columns 16 and 18.
Taxis
Metered taxis are readily available for hire in the ground transportation area. Taxi rates are published on a board near the arrivals areas. You should confirm the price before you enter the taxi.
Last updated: 2023-10-13
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, is subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers, and their websites. We are not representatives of any of the above-mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.