Whether you have a layover, overnight sleepover or you are just quickly passing through, our Hilo Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
The airport lounge is the best in the world, with its huge comfy armchairs, tons of space, and soft Hawaiian music. – a traveller
ITO Airport Overview
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at Hilo International Airport.
What to expect
Hilo International Airport (code: ITO) consists of a small partially open-air terminal with limited services. The airport has an eatery on each side of security, though food choices are described as limited. There is also a gift shops/newsstand on the airside. WiFi is available, and additional comfort can be found through fee-based access to the airport’s first-class lounge. See Airport Lounges in the airport guide below.
Where to Sleep
While seating in the departures area is described as comfortable, after security checkpoints close for the night, all passengers are restricted to the landside areas. Because the landside is essentially “open air,” with no seating, overnight sleeping at this airport means sleeping outdoors. If you do plan to sleep at this airport al fresco, bring earplugs/noise-cancelling headphones, as the closed airside reportedly blasts loud Hawaiian music through the night. If you have experiences with the airport, please write a review to help future travellers! For uninterrupted sleep, there are hotels within a quick shuttle ride of the airport. See Airport Hotels in the airport guide below.
Due to the current Covid-19 pandemic, all services and times listed below are subject to change. In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there is a lounge that you can enter through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
- Hawaiian Airlines Lounge – Location: Airside, in the northwest corner of the passenger departure lounge on the first floor. Below gate 6. Lounge Access: Lounge membership programs.
If sleeping in Hilo Airport does not appeal to you, there are several hotels within 2 miles from the airport. Here are the hotels nearest to the airport:
- Hilo Seaside Hotel – (2 miles from the airport) No airport shuttle. The hotel suggests a taxi for US$15.00 each way. » Check Rates
- Castle Hilo Hawaiian Hotel – (2 miles from the airport) No airport shuttle. » Check Rates
- Reeds Bay Resort Hotel – (2 miles from the airport) No airport shuttle. The hotel suggests a taxi for US$10-$15.00USD each way. » Check Rates
To see more options there is a list of hotels near Hilo Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Airport WiFi / Internet
Free WiFi is available at Hilo Airport.
More Services, Facilities & Things To Do On A Layover At The Airport
Accessibility Services – The airport offers services to help passengers requiring wheelchair or mobility assistance, including elevators, curbside loading, parking spaces, first aid and AEDs, porter services, family rest rooms, text telephones and telecommunications relay services.
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside, near the restaurant, to the left of the Security Check Point.
Courtesy Phones – See Information Desk.
Food & Drink – The airport offers two food & drink options, both landside. Center Plate is a full service restaurants and Laniakea Express is a smaller scale option. Hours: 5:30AM – 8:00PM.
Information Desk – Visitor Information Booths are available, providing both local and airport information. Locations: Interisland Arrivals Counter • Central Departure Counter. Hours: 6:00AM – 8:30PM (note, Central Departure Counter operates intermittently).
Luggage Carts – Available for rent at baggage claim and curbside in Lobby 4.
Luggage Storage & Lockers – Not available.
Mobile Charging – At the time of this update, we did not have any information about mobile charging availability. If you know, click here to update this airport guide.
Rest Zones – There are no dedicated sleeping areas, quiet areas or rest zones. If this information has changed, click here to update this guide.
Shopping – Leis and souvenirs can be purchased from three gift shops in the airport. A newsstand is also available. Shops operate on varying schedules, depending on flight schedules.
Showers – Not available.
Smoking Area – Prohibited from “cabin to curb”. Smokers must be more than 20 feet away from any entryway.
According to Google, the airport is open 24 hours; however, the counters and concessions are generally open between 5:30AM – 9:00PM.
Hilo airport is served by the following airlines: Hawaiian Airlines • United Airlines.
Airport Transportation: Getting To/From The Airport
Onsite car rental agencies include Advantage • Alamo • Avis • Budget • Dollar • Hertz • National. Harper’s and Enterprise provide free shuttle service between the airport and their nearby off-site locations.
Taxis and Shuttles
Taxis are available in the taxi rank outside, in front of baggage claim. All taxis are metered and reservations are not required. At the time of this update, a one-way fare to Banyan Drive hotels is $11, and to Hilo Town or Pier is $13. SpeediShuttle offers door-to-door shared ride service to and from the airport.
Last updated: 2020-03-05
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.