Whether you have a layover, overnight sleepover or you are just quickly passing through, our New Orleans Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
there was a box of pillows and blankets in the waiting area near the seats. – Dave
MSY Airport Overview
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at New Orleans Louis Armstrong International Airport.
What to Expect
New Orleans Airport (Code: MSY) consists of one terminal with 3 concourses (A, B and C) and a total of 35 gates. The new terminal, which opened in November 2019, has a centralized security area with shops and restaurants on the airside. The airport offers a festive air, with live music, colourful decor and comfortable seating, as well as WiFi and plenty of power outlets for charging mobile devices. Additional comfort can be found through fee-based access to the airport’s first class lounge. See Airport Lounges in the guide below.
Sleeping in New Orleans Airport
Unfortunately we do not have any reviews from passengers who stayed at the new terminal. Based on the information we have from the old terminal, once security checkpoints closed for the night, passengers were restricted to the landside areas. Reviewers noted that the landslide area had comfortable recliners and sofas, soft lighting and stays relatively quiet during the overnight hours. An extra layer or travel blanket would help with the cool air-conditioning settings. If you have the budget, here are hotels near the airport. See Airport Hotels in the guide below for more information or read some traveller reviews for more tips.
Due to the current Covid-19 pandemic, all services and times listed below are subject to change. Some services and facilities may remain closed or operate with reduced hours. Airport tips and suggestions in this guide and elsewhere on the site were written before March 2020 and may no longer be valid. If you are planning to sleep in the public area of the terminal overnight, have a back-up plan! We’ve heard from a few travellers at other airports and they were not permitted to stay overnight. We’re not sure if that will apply to this airport, until a reader lets us know the current situation. We will start updating all of our guides in October 2021. To help us with this massive update, you can add or update information or write a review and submit photos and airport tips.
For more airport information continue scrolling down to explore more in our New Orleans Airport Guide.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security. For more information on Europe’s Schengen Area, click here.
If sleeping in New Orleans Airport does not appeal to you, there are hotels near the airport:
- Hilton New Orleans Airport – (5 minute walk from the airport) Located across the street from the airport entrance. Free 24-hour airport shuttle is available on demand. Shuttle picks up at the Transportation Center, located on the 1st floor across from the baggage claim area. Shuttle drops off curbside on the 2nd floor, Departures Level. » Check Rates
- Days Inn New Orleans Airport – (5 minute walk from the airport) Located across the street from the airport entrance. Free airport shuttle is available. » Check Rates
- Holiday Inn New Orleans Airport North – (7 minutes from the airport) Free airport shuttle is available. » Check Rates
To see more options there is a list of hotels near New Orleans Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
Passes The Club MSY – Location: Airside, Concourse A, 3rd Floor. Lounge Access: Pay at the Door • Prepaid lounge pass • Lounge membership programs.
United Lounge – Location: Airside, Concourse C, Gate C7. Hours: 4:00AM – 6:30PM. Lounge Access: Pay at the Door with proof of United Airlines ticket • Lounge membership programs.
If you are a First or Business Class traveller you may have access to the lounges listed below. For more information, check the airline’s website.
Delta Sky Club – Location: Airside, Concourse C, Gate 1. Lounge Access: Elite Status • Lounge membership programs.
Airport WiFi / Internet
Free WiFi is available at New Orleans Airport. Connect to the “#MSY-FI” network. You have a free 5 MBPS limit or you can purchases additional time through Boingo.
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside and Airside.
Baby Care Facilities – Feed and care for your baby in comfort and privacy in the Mother’s Room. Changing table, comfortable seating, and power outlets are available. A Mother’s Room is located airside in each concourse.
Banking Services – Information not available
Currency Exchange – Information not available
Duty Free & Shopping – Some of the airport shops provide duty free shopping. In addition, the airport offers a good variety of shops to pass the time.
Food & Drinks – At the time of this update, there were no 24-hour food concessions. Many food concessions begin to open at 5:00AM. Vending machines are also available. Bring your own water bottle! There are 11 water bottle filling stations once you have passed through security.
Information Desk – Location: Level 1, Baggage Claim. Hours: 5:00Am – 9:00PM.
Live Music – The airport offers live music in one location landside and three locations airside. Musicians play Monday – Friday.
Luggage Storage & Lockers – Location: Main Terminal, Level 1, Arrivals, Landside.
Meditiation Room – Location: Main Terminal, Airside, Level 2.
Mobile Charging – Charging stations and power outlets are available throughout the landside and airside areas of the terminal. Apparently, 50% of the gate seating and most restaurant seating provide outlets.
MSY Guest Pass – Non-ticketed passengers can now access the secure zone and enjoy over 40 concessions. The pass is available daily from 11:00 AM to 8:00 PM. Register here.
Pet Relief Area – Designated pet relief areas are located in these locations: Airside, near Shake Shack • Landside, outside the terminal in front of Long-Term Parking Garage (exit through Level 1, Baggage Claim Doors 6 – 11).
Police / Security – Location: Landside, Level 2, Leah’s Kitchen.
Post Office – Not available
Rest Zones – There are no dedicated sleeping areas, quiet areas or rest zones. If this information has changed, click here to update this guide.
Showers – Not available.
Smoking – There are designated smoking areas on the upper and lower ramps outside the terminal. Smoking is prohibited in front of the outside entrances.
Tax Free Shopping – International travellers can receive a refund on any sales tax they have paid at participating merchants in Louisiana. To qualify you must present a foreign passport, an international ticket and be in the country for less than 90 days. Most shops in the airport participate in the program and there is Tax Free Counter where you can go for refunds. Location: Level 2, near Leah’s Kitchen.
The airport is open 24 hours.
Keep in mind that TSA, airline check-in and baggage drop hours vary according to the flight schedule. Check these hours with your airline. If you are in the public area of the terminal (landside) you will not be able to get through to the secure area of the terminal (airside) until the morning.
New Orleans airport is served by the following airlines: Air Canada • Air Transat • Alaska Airlines • Allegiant Airlines • American Airlines • British Airways • Condor • Copa Airlines • Delta Air Lines • Frontier Airlines • JetBlue • Southwest Airlines • Spirit Airlines • Sun Country Airlines • United Airlines • Vacation Express.
Airport Transportation: Getting To/From The Airport
Jefferson Transit (JET) – The Veterans (E1) bus takes passengers from MSY Airport to downtown. Travel time: approx. 50 minutes. Fare $2.00. For schedules and more info visit the Jefferson Transit web site.
Regional Transportation Authority (RTA) – The Airport Express (202) Bus also connects the airport to downtown New Orleans with two pick-up locations (Elk Place at Cleveland, or the Union Passenger Terminal/Bus Bay 2). Fare: $1.50. For schedules and more info visit the RTA web site.
Car rentals are handled in the MSY Consolidated Rental Car Facility. A shuttle to the building departs from the Long Term Parking Garage (exit the terminal on Level 1, Baggage Claim) every 5 minutes and is 15-20 minutes driving time. The car rental facility is open 24 hours. The following car rental agencies are located onsite: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless and Thrifty.
Several hotels near New Orleans Airport provide shuttle service as a courtesy to their guests. Shuttles depart from the Ground Transportation Center, outside Level 1 Baggage Claim (Doors 1 – 5).
Comfort Inn New Orleans Airport • Comfort Suites New Orleans Airport • Crowne Plaza Hotel New Orleans Airport • Days Inn New Orleans Airport • Doubletree by Hilton Hotel New Orleans Airport • Hampton Inn Metairie • Hilton Garden Inn New Orleans Airport • Hilton New Orleans Airport • Holiday Inn Metairie New Orleans Airport • La Quinta Inn & Suites New Orleans Airport • Radisson Hotel New Orleans Airport • Wyndham Garden Hotel New Orleans Airport.
See also Airport Hotels above.
Ride Apps including Lyft and Uber pick-up passengers outside the Level 1 Baggage Claim area on the middle curb.
Go Airport Shuttle New Orleans offers door-to-door shared ride shuttle service between the airport and hotels in downtown New Orleans. At the time of this update, a one-way fare between the airport and the CBD (Central Business District) is $24 per person, one-way or $44 per person, round trip, including three pieces of luggage. Tickets can be purchased at the Airport Shuttle booth located on Level 1 Baggage Claim between Doors 3 and 4.
Taxis can be found in a dedicated taxi loading zone on the Arrivals Curb outside of Level 1 Baggage Claim Door 7. At the time of this update, the fare between the airport and CBD (Central Business District) or French Quarter was US$ 36 for up to 2 passengers. For 3 or more passengers the rate increases $15 per passenger.
Last updated: 2021-10-20
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.