Whether you have a layover, overnight sleepover or you are just quickly passing through, our New Orleans Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
there was a box of pillows and blankets in the waiting area near the seats. – Dave
To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us about their time at New Orleans Louis Armstrong International Airport.
What to Expect
New Orleans Louis Armstrong International Airport consists of two terminals (East and West), with two concourses each (A and B and C and D respectively) connected by a central ticketing alley. The airport is known for being constantly undergoing renovations and Concourse A is closed until further notice. Dining, shopping and other amenities are considered modest for its size, with the best options located in the two newest concourses (C and D). The airport does have a festive air, with live music, colourful decor and comfortable seating, as well as WIFi and plenty of power outlets for charging mobile devices. Additional comfort can be found through fee-based access to the airport’s first class lounge. See Airport Lounges in the airport guide below.
Where to Sleep
After security checkpoints close for the night, all passengers are restricted to the landside areas, and must re-clear security the next day when the checkpoints open. Reviewers note that the landslide area has comfortable recliners and sofas, soft lighting and stays relatively quiet during the overnight hours. The airport may be a bit cold due to the air conditioning, so consider bringing an extra layer or travel blanket if you are planning to spend the night. For uninterrupted sleep, there are hotels near the airport. See Airport Hotels in the airport guide below.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door or through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
If sleeping in New Orleans Airport does not appeal to you, there are hotels near the airport:
- Hilton New Orleans Airport – (5 minute walk from the airport) Located across the street from the airport entrance. Free 24-hour airport shuttle is available on demand. Shuttle picks up at the Transportation Center, located on the 1st floor across from the baggage claim area. Shuttle drops off curbside on the 2nd floor, Departures Level. » Check Rates
- Days Inn New Orleans Airport – (5 minute walk from the airport) Located across the street from the airport entrance. Free airport shuttle is available. » Check Rates
- La Quinta Inn & Suites New Orleans Airport – (8 minutes from the airport) Free airport shuttle is available from 5:00AM to Midnight. » Check Rates
To see more options there is a list of hotels near New Orleans Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Airport WiFi / Internet
Free WiFi is available at New Orleans Airport. There are access points in 85% of the terminals’ main level. Connect to the “LANOIA_FREE_WIFI” network.
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside and Airside.
Baby Care Facilities – Feed and care for your baby in comfort and privacy in the Mother’s Room. Changing table, comfortable seating, and power outlets are available. A Mother’s Room is located airside in each concourse.
Banking Services – Full-service banking and foreign currency exchange is available at Whitney Bank. Location: Above the Concourse C checkpoint in the Parabola Lobby. Hours: 9:00AM – 5:00PM (Mon-Thurs) 9:00AM – 5:30PM (Fri). Closed on weekends and public holidays.
Currency Exchange – Travelex Currency Exchange and Business Center. Location: West Terminal, landside, near the United and Delta ticket counters. Hours: 7:00AM – 9:00PM (Sun,Wed,Fri) 5:00AM – 9:00PM (Mon,Tues,Thurs,Sat). Western Union services are available daily until 6:30PM. Services are also available at the Whitney Bank, see Banking Services above.
Duty Free & Shopping – Some of the airport shops provide duty free shopping. In addition, the airport offers a good variety of shops to pass the time.
Food & Drinks – At the time of this update, there were no 24-hour food concessions. Many food concessions begin to open at 5:00AM. Vending machines are also available.
Information Desk – Location: Concourse C, second level. Hours: 5:00AM – 9:00PM.
Live Music – The airport offers live music in one location landside and three locations airside. Musicians play Monday – Friday.
Luggage Storage & Lockers – Location: Landside, between Baggage Claims 5 and 6. Hours: 24 hour accessibility on request.
Mobile Charging – Charging stations are available throughout the landside and airside areas of the terminal. You can also rent or purchase a Mobile Qube on-the-go charging device from one of the Mobile Qube kiosks, located in the Baggage Claim area and on each concourse.
Pet Relief Area – A designated pet relief area is located in front of the west side of the Short Term Parking Garage. You can reach it by exiting the terminal through the doors near baggage carousels 12 – 14.
Post Office – Accepting drop-offs only. Location: The Ticketing Lobby near the Concourse A/B main lobby.
Police / Security – Location: on the second level in the Concourse C Lobby near Dunkin Donuts.
Rest Zones – Not available.
Showers – Not available.
Smoking – There are designated smoking areas on the upper and lower ramps outside the terminal.
The airport is open 24 hours.
Keep in mind that TSA, airline check-in and baggage drop hours vary according the flight schedule. Check these hours with your airline. If you are in the public area of the terminal (landside) you will not be able to get through to the secure area of the terminal (airside) until the morning.
As of March 2018, New Orleans airport is served by the following airlines: Air Canada • Alaska Airlines • Allegiant Airlines • American Airlines • British Airways • Condor • Copa • Delta • Frontier Airlines • JetBlue • Southwest Airlines • Spirit Airlines • United Airlines • Vacation Express • Virgin America
Airport Transportation: Getting To/From The Airport
The airport is connected to downtown New Orleans with nine daily departures. In addition, the Airport-Downtown Express (E-2) bus runs a 50-minute route between the airport and downtown New Orleans, via Airline Drive. Buses pick up and drop off passengers at the airport bus stop, located outside of Entrance 7 on the 2nd level. At the time of this January 2018 update, bus fare is $2 per person, one-way. For route maps, schedules and fare information, visit the Jefferson Transit website.
Car rentals are handled in the Consolidated Rental Car Facility, located in a separate building that is just a short walk from Concourses B, C and D. A covered walkway connects the facility to the outside of the West Terminal Baggage Claim (Claims 12 – 14). The following car rental agencies are located onsite: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless and Thrifty.
Several area hotels provide airport transportation service as a courtesy to their guests. Here are a few hotels offering airport shuttle service: Comfort Inn New Orleans Airport • Comfort Suites New Orleans Airport • Country Inn & Suites By Carlson • Crowne Plaza Hotel New Orleans Airport • Days Inn New Orleans Airport • Doubletree by Hilton Hotel New Orleans Airport • Fairfield Inn Kenner New Orleans Airport • Hampton Inn Metairie • Hilton Garden Inn New Orleans Airport • Hilton New Orleans Airport • Holiday Inn Metairie New Orleans Airport • La Quinta Inn & Suites New Orleans Airport • Radisson Hotel New Orleans Airport • Red Roof Inn New Orleans Airport • Wyndham Garden Hotel New Orleans Airport
Go Airport Shuttle New Orleans offers door-to-door shared ride shuttle service between the airport and hotels in downtown New Orleans. At the time of this January 2018 update, a one-way fare between the airport and the CBD (Central Business District) is $24 per person, one-way or $44 per person, round trip, including three pieces of luggage.
Taxis are available on the lower level, outside of baggage claim, on a 24-hour basis. All taxis are metered, and reservations are not required. At the time of this January 2018 update, a one-way fare between the airport and the CBD (Central Business District) is $36 – $45.
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide, write a review or send an email to [email protected] and we will update this guide.