Some links on this site are affiliate links. If you book through them, we may earn a small commission at no extra cost to you, which helps support the website. This does not affect our editorial content or listings.
Whether you have a layover, overnight sleepover or you are just quickly passing through, our New Chitose Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
Quick Links
Please note that CTS airport are now throwing all passengers out of the terminal at night, and are happy to do this even in snow. – a guest reviewer
CTS Airport Overview
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at Sapporo’s New Chitose Airport.
What to Expect
New Chitose Airport (code: CTS) has two modern terminals, the smaller Domestic Terminal and the larger International terminal. An indoor walkway connects the terminals. Amenities include several shops and eateries, a movie theatre, two spas, free dressing rooms, an aviation museum, and free WiFi. Economy class passengers can pay to enter a few airport lounges.
Sleeping in Sapporo Airport
According to a May 2023 review, overnight sleepers are being tossed out of the terminal, so have a backup plan! The Domestic Terminal has two hotels: a transit hotel that caters to domestic and international transit passengers and a budget hotel, located landside. Nearby hotels offer shuttle service. See the Airport Hotels section below for locations.
Read the latest traveller airport reviews for more tips. For more airport information, continue scrolling down to explore more in our Sapporo New Chitose Airport Guide.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Airport Hours
According to the airport’s website, the airport terminals are open during the following hours:
- Domestic Terminal Building – Hours: 5:00 AM – 11:00 PM
- International Terminal Building – Hours: 5:00 AM – 10:30 PM
- Connecting Path – Hours: 5:00 AM – 11:00 PM
Rest & Relaxation Zones
There are no dedicated sleeping areas, quiet areas or rest zones. If this information has changed, click here to update this guide.
Cots
The airport does not provide cots to stranded travellers. If this has changed, click here to update the guide.
Airport Hotels
If sleeping in the airport sounds like a nightmare, there are hotels at Sapporo Chitose Airport, including a transit hotel:
- Air Terminal Hotel – Located airside on the east end of the 3rd floor of the domestic terminal buildings 1F and 2F, near the boarding gates of Skymark Airlines. Guests can easily walk to the international terminal through the main hallway that separates domestic and international terminals. » Check Rates
- New Chitose Airport Onsen – A budget option with Japanese-style hot springs, located on the 4th floor of the domestic terminal. A small number of guest rooms are available for overnight stays (typically 5:00 PM – 9:00 AM). Rates from about 5,000 yen; access to bathing facilities is included. » Check Rates
- Portom International Hokkaido – Located on the 4th floor of the International Terminal. Entrances on 1F, 2F and 3F. » Check Rates
For more options, visit Tripadvisor to see a list of hotels near Chitose Airport that can be sorted by price, distance, traveller rating and popularity.
Airport Lounges
Pay-per-use, Single Visit Passes & Lounge Memberships
Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door.
- New Chitose Airport Onsen – Location: Domestic Terminal, 4F. Lounge Access: 1,500 yen.
- Super Lounge – Location: Domestic Terminal, 3F, Airside. Lounge Access: 1080 yen.
- Royal Lounge – Location: International Terminal, 4F, Airside. Lounge Access: 1080 yen
Airline Lounges
If you are a First or Business Class traveller, you may have access to the lounges listed below. For more information, check the airline’s website.
- ANA Lounge – Location: Domestic Terminal, Airside, near Gate 7
- Japan Airlines Diamond Premier Lounge – Location: Domestic Terminal, Airside, 3rd Floor
- All Nippon Airways ANA Suite Lounge – Location: Domestic Terminal, Airside, near Gate 7
Drinking Water
A reader reports that water bottle refill stations are available, including one near Gate 69. (January 2025)
Food & Drinks
At the time of this update, no food concessions are open 24 hours. Options are limited overnight once terminals close.
Luggage Storage & Lockers
Storage Rooms – Available in the Domestic Terminal (1F and 2F) and International Terminal (2F). Hours vary by location, generally 7:00 AM – 7:00 PM. Rates: from 305 yen (small) to 820 yen (large).
Lockers – Coin-operated lockers are available throughout the Domestic Terminal (multiple locations across four floors), International Terminal (two floors), and connecting hallway (3F). Rates: 300 – 600 yen. Maximum storage time: 3 days; use staffed storage for longer periods.
Mobile Charging
Free charging stations (at least 14) are available in the Domestic Terminal (1F, 2F and 3F).
Paid charging services are also available in the Domestic Terminal (2F and 4F). Hours: 10:00 AM – 8:00 PM. Rates: 100 yen per 30 minutes.
Showers
No public shower facilities are available. If this has changed, click here to update this guide.
WiFi/Internet
Free WiFi is available. Connect to the “NewChitose_Airport_Free_Wi_Fi” network; an email address is required to log in.
If you do not have a mobile device, internet stations are available:
- International Terminal – Airside, 3F and 4F. Free to use. Hours follow flight schedules.
- Domestic Terminal – Airside, 3F and 4F. 100 yen per 10 minutes. Hours: 10:00 AM – 8:00 PM.
Security & Safety
Sleeping in any airport can include a certain level of risk, especially when travelling alone. It’s important to take certain precautions to ensure your safety and the security of your valuables. Here are a few tips:
- Safety First. It’s a good idea to know where the security office is located and look for video cameras where you plan to sleep. You can also ask the security personnel for advice on the safest places to spend the night.
- Don’t Seclude Yourself. If you’re travelling alone, we recommend you stay near other travellers or close to security. This will help you feel more secure and deter potential thieves.
- Hide Your Valuables. It’s also important to hide your valuables. Don’t leave them out in plain view, as this could make you a target for theft. Additionally, if you are a deep sleeper, you may want to padlock your bag to something or sleep with your bag up against a wall to make it harder for someone to access zippers and pockets. We have received reports of sleepers who woke up without their phones and laptop bags. The travellers were left with just their headphones and laptop bag strap.
- Stay Alert. It’s best to stay alert and awake if you feel unsafe or uncomfortable. Drink coffee or other caffeinated beverages to help you stay awake, and remember that you can always catch up on sleep during your flight. These simple precautions can help you enjoy a safe night at the airport.
More Airport Information
Note: Locations, hours, and rates may change. Information is provided for general reference only.
- Art in the Airport – Permanent and temporary exhibitions are displayed throughout the terminals and connecting areas.
- ATMs / Cash Machines – Available in both terminals. Fees may apply.
- Automated External Defibrillators (AED) – Available throughout the airport.
- Baby Care Facilities – Nursery rooms with baby beds, changing tables and hot water are available throughout the airport.
- Business Services – A business centre in the Domestic Terminal offers printing and fax services.
- Children’s Play Area – Located on the 4th floor near the food court.
- Currency Exchange – Available in both terminals; hours generally follow flight schedules.
- Dressing Rooms – Available free of charge in both terminals.
- Information Desk – Information desks are located throughout the terminals; hours follow flight schedules.
- Luggage Wrapping – Available in the International Terminal.
- Massage Chairs – Coin-operated massage chairs are available in multiple areas.
- Medical Services – A clinic and dental services are available in the Domestic Terminal; hours vary.
- Movie Theater – A multi-screen cinema is located in the Domestic Terminal. This is Japan’s first airport movie theatre. The cinema has three screens and 3D capability. Location: Domestic Terminal 4F. Hours: 9:00AM – 12:00AM. Rate: 1700 yen (adult) and 1400 yen (middle school – college students), 1000 yen (children to junior middle school and seniors).
- Museum – The Chitose Sky Museum features aviation-related exhibits. Location: International 2F, Landside.
- Observation Deck – Located in the Domestic Terminal; closed during winter months.
- Police – Police offices are available in both terminals.
- Porters – Porter service is available for a fee.
- Post Office – Postal services are available in the Domestic Terminal and connecting area.
- Powder Room – Available in the Domestic Terminal; includes changing facilities.
- Prayer Room – Located in the International Terminal.
- Salon – Nail salon available in the Domestic Terminal.
- Shopping – Duty-free shops are available in the International Terminal; additional retail options are available in both terminals.
- Spa – Onsen and spa services are available, including hot baths, sauna, relaxation areas, and massage treatments.
- Strollers – Available free of charge in both terminals.
Bus
CTS airport is served by many airport limousine buses and fixed-route buses. Bus stands are on the 1st floor (1F) of the Domestic and International Terminals. Airport limousine buses can be taken to destinations such as Downtown Sapporo, Maruyama Bus Terminal, Oyachi and Jozankei Onsen. Fixed route buses travel to destinations such as Downtown Chitose, Tomakomai, and Noboribetsu Onsen, and also include “ski buses” that travel to Niseko, Rusutsu and Yubari during winter ski season.
Car Rentals
The Car Rentals counter is located on the 1st floor of the Domestic Terminal. The following car rental agencies are available on-site: Budget • Hokkaido BUBU • Honda • JR Hokkaido • Nippon • Nissan • ORIX • OTS • Sky • Times • Toyota Rental & Leasing (Poplar and Suzuran branches) • World Net Rent. Hours of operation vary, with most agencies open from 8:00 AM – 8:00 PM.
Hotel Shuttles
At the time of this update, we found only one hotel offering airport shuttle service: Hotel Grand Terrace Chitose.
See also Airport Hotels above.
Taxi
Two taxi stands are located outside of the Domestic Terminal, and an additional taxi stand is located outside of the International Terminal. Sightseeing and jumbo taxis can be hired at the information desk in the Arrivals Hall.
Train
New Chitose Airport Station, the airport’s train station along the JR rail line, is connected to the 1st basement floor B1F) of the Domestic Terminal. The Rapid Airport Express offers fast transportation to and from Sapporo, with departures every 15 minutes. The total one-way trip time is 36 minutes. Tickets and rechargeable smart cards (Kitaka, Suika and PASMO) can be purchased at ticket vending machines in the train station.
Local trains also bring passengers to and from Sapporo, although not as fast. New Chitose Airport is also served by trains travelling to and from the main cities in Hokkaido, such as Abashiri, Asahikawa, Hakodate, Higashi Muroran, Kushiro, Obihiro and Tomakomai.
Last updated: 2026-03-24
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, is subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers, and their websites. We are not representatives of any of the above-mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.