Every year, SleepingInAirports conducts a survey asking travellers to rate their airport experiences. Travellers can rate as many airports as they have visited, but they can only rate an airport once. For our 2015 results, the survey was open September 02, 2014 – September, 7, 2015.
Travellers were asked to rate the following on a scale of 1 (awful) – 5 (excellent):
- Overall Airport Experience
- Terminal Cleanliness
- Services, Facilities & Things To Do
- Customer Service
An optional text box gave survey respondents the opportunity to provide a review or more details about their airport experience. These user comments combined with information we gather from airport web sites about the services they provide to travellers makes up the content included in our Best & Worst articles.
Results are based on the average scores rated for each airport and the number of votes.
The ‘Best and Worst Airports for Sleeping’ results are based 100% on the Sleepability scores.
For our 2015 Airport Survey, there were 26,297 qualifying responses.
Year after year, THE MOST common comment we read is “how did XXX Airport rank higher than XXX Airport?” Results are based on average scores and number of votes. So, perhaps your favourite airport did not receive as many votes as the one above it. Or in the case of multi-terminal airports, perhaps only one terminal ranked well and the older terminals brought the airport’s average down. Remember, the survey is based on the traveller’s overall experience, not on the airport’s shiny new architecture or on-time performance. Small terminals that are not too glitzy, but excel in providing a positive travel experience are known to outrank many mega-airports.
Our survey results are published annually on October 15. Sign-up for notification and we will let you know when the next results are online. This once-a-year annual mailing, so you will not receive other mail from us!