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New Orleans Airport Guide

new orleans airport guide

In this section you will find traveller airport reviews as well as our New Orleans Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

there was a box of pillows and blankets in the waiting area near the seats.
- Dave

Airport Overview

new orleans airport

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us during their time at New Orleans Louis Armstrong International Airport.

What to Expect

  • MSY Airport is a modest airport terminal with ongoing renovations. There are four concourses (A, B, C and D); however, at the time of this update concourse A is closed for renovations.
  • Improved amenities and services can be found in the two newest concourses (Concourses C and D).
  • A new terminal is under construction and is set to open in February 2019.
  • Some reviewers felt that the airport lacked a variety of good dining options, but good facilities overall and plenty of power outlets.
  • The airport is described by some travellers as “festive”, with live music, colourful decor and comfortable seating.
  • The airport provides free WiFi. See WIFi below.

Where to Sleep

  • After security checkpoints close for the night, passengers are restricted to landside only. Passengers sleeping airside will be required to go back to landside until security reopens, and will need to clear security again to re-enter.
  • Reviewers describe the landside area as very accommodating for sleeping travellers, with comfortable recliners and sofas, soft lighting and a fairly quiet environment at night.
  • The airport gets cold at night. Have a blanket or sweater handy to stay warm!
  • There are no hotels directly at the airport, but there are nearby hotels that offer airport shuttles. See Airport Hotels below.

Good to Know

  • After airport shops and restaurants close for the night, vending machines are the only option available.
  • Economy class passengers flying on Delta Airlines can pay to use the Delta Sky Club. See Airport Lounges below.

For more information about the services and facilities available, scroll down to continue exploring our New Orleans Airport Guide. Send us your airport tips to help us keep this information up to date.


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New Orleans Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door or through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

  • Delta Sky Club - Location: between Gate 2 & 4, Concourse D. Lounge Access: Pay at the Door with proof of Delta ticket • Lounge membership programs. [ more lounge info ]

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Airport Hotels

If sleeping in New Orleans Airport does not appeal to you, there are hotels near the airport:

  • Hilton New Orleans Airport - (5 minute walk from the airport) Located across the street from the airport entrance. Free 24-hour airport shuttle is available on demand. Shuttle picks up at the Transportation Center, located on the 1st floor across from the baggage claim area. Shuttle drops off curbside on the 2nd floor, Departures Level.
  • Days Inn New Orleans Airport - (5 minute walk from the airport) Located across the street from the airport entrance. Free airport shuttle is available.
  • La Quinta Inn & Suites New Orleans Airport - (8 minutes from the airport) Free airport shuttle is available from 5:00AM to Midnight.

To see more options there is a list of hotels near New Orleans Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

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Airport WiFi / Internet

Free WiFi is available at New Orleans Airport. There are access points in 85% of the terminals' main level. Connect to the "LANOIA_FREE_WIFI" network.

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More Services, Facilities & Things To Do On A Layover At The Airport

  • ATMs / Cash Machines - Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Landside and Airside.
  • Baby Care Facilities - Feed and care for your baby in comfort and privacy in the Mother’s Room. Changing table, comfortable seating, and power outlets are available. A Mother’s Room is located airside in each concourse.
  • Banking Services - Full-service banking and foreign currency exchange is available at Whitney Bank. Location: Above the Concourse C checkpoint in the Parabola Lobby. Hours: 9:00AM - 5:00PM (Mon-Thurs) 9:00AM - 5:30PM (Fri). Closed on weekends and public holidays.
  • Currency Exchange - Travelex Currency Exchange and Business Center. Location: West Terminal, landside, near the United and Delta ticket counters. Hours: 7:00AM - 9:00PM (Sun,Wed,Fri) 5:00AM - 9:00PM (Mon,Tues,Thurs,Sat). Western Union services are available daily until 6:30PM. Services are also available at the Whitney Bank, see Banking Services above.
  • Duty Free & Shopping - Some of the airport shops provide duty free shopping. In addition, the airport offers a good variety of shops to pass the time.
  • Food & Drinks - At the time of this update, there were no 24-hour food concessions. Many food concessions begin to open at 5:00AM. Vending machines are also available.
  • Information Desk - Location: Concourse C, second level. Hours: 5:00AM - 9:00PM.
  • Live Music - The airport offers live music in one location landside and three locations airside. Musicians play Monday - Friday.
  • Luggage Storage & Lockers - Location: Landside, between Baggage Claims 5 and 6. Hours: 24 hour accessibility on request.
  • Mobile Charging - Charging stations are available throughout the landside and airside areas of the terminal. You can also rent or purchase a Mobile Qube on-the-go charging device from one of the Mobile Qube kiosks, located in the Baggage Claim area and on each concourse.
  • Pet Relief Area - A designated pet relief area is located in front of the west side of the Short Term Parking Garage. You can reach it by exiting the terminal through the doors near baggage carousels 12 - 14.
  • Post Office - Accepting drop-offs only. Location: The Ticketing Lobby near the Concourse A/B main lobby.
  • Police / Security - Location: on the second level in the Concourse C Lobby near Dunkin Donuts.
  • Rest Zones - Not available.
  • Showers - Not available.
  • Smoking - There are designated smoking areas on the upper and lower ramps outside the terminal.

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Airport Hours

The airport is open 24 hours.

Keep in mind that TSA, airline check-in and baggage drop hours vary according the flight schedule. Check these hours with your airline. If you are in the public area of the terminal (landside) you will not be able to get through to the secure area of the terminal (airside) until the morning.

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Airlines

As of March 2018, New Orleans airport is served by the following airlines: Air Canada • Alaska Airlines • Allegiant Airlines • American Airlines • British Airways • Condor • Copa • Delta • Frontier Airlines • JetBlue • Southwest Airlines • Spirit Airlines • United Airlines • Vacation Express • Virgin America

Airport Transportation: Getting To/From The Airport

Bus

The airport is connected to downtown New Orleans with nine daily departures. In addition, the Airport-Downtown Express (E-2) bus runs a 50-minute route between the airport and downtown New Orleans, via Airline Drive. Buses pick up and drop off passengers at the airport bus stop, located outside of Entrance 7 on the 2nd level. At the time of this January 2018 update, bus fare is $2 per person, one-way. For route maps, schedules and fare information, visit the Jefferson Transit website.

Car Rentals

Car rentals are handled in the Consolidated Rental Car Facility, located in a separate building that is just a short walk from Concourses B, C and D. A covered walkway connects the facility to the outside of the West Terminal Baggage Claim (Claims 12 - 14). The following car rental agencies are located onsite: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless and Thrifty.

Hotel Shuttles

Several area hotels provide airport transportation service as a courtesy to their guests. Here are a few hotels offering airport shuttle service: Comfort Inn New Orleans Airport   •   Comfort Suites New Orleans Airport   •   Country Inn & Suites By Carlson   •   Crowne Plaza Hotel New Orleans Airport   •   Days Inn New Orleans Airport   •   Doubletree by Hilton Hotel New Orleans Airport   •   Fairfield Inn Kenner New Orleans Airport   •   Hampton Inn Metairie   •   Hilton Garden Inn New Orleans Airport   •   Hilton New Orleans Airport   •   Holiday Inn Metairie New Orleans Airport   •   La Quinta Inn & Suites New Orleans Airport   •   Radisson Hotel New Orleans Airport   •   Red Roof Inn New Orleans Airport   •   Wyndham Garden Hotel New Orleans Airport

Shuttles

Go Airport Shuttle New Orleans offers door-to-door shared ride shuttle service between the airport and hotels in downtown New Orleans. At the time of this January 2018 update, a one-way fare between the airport and the CBD (Central Business District) is $24 per person, one-way or $44 per person, round trip, including three pieces of luggage.

Taxis

Taxis are available on the lower level, outside of baggage claim, on a 24-hour basis. All taxis are metered, and reservations are not required. At the time of this January 2018 update, a one-way fare between the airport and the CBD (Central Business District) is $36 - $45.

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Last Updated: 07 May 2018

This guide is for informational purposes only to assist with your planning and is subject to change at any time. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors, or to add/change any items mentioned in the guide, please contact us .