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Singapore Changi Airport Guide

singapore changi airport guide

In this section you will find traveller airport reviews as well as our Singapore Changi Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

We travel with three kids and it was amazing - endless entertainment for them, with feeding the kois, butterfly room, play areas, free internet. - ahendo

Featured Review

singapore rest area
photo by Changi Airport Group

by kiwiboy
June 2015 - The movie theatre in T3 is open 24 hours, is free and best of all you can lie down on the carpeted floor in front of the front seats and sleep! Being a theatre it is dark during the film screenings. I was lucky enough to have them showing the 2.5hr Hobbit movie - bliss for a good sleep while in transit. Then a shower next door, a meal/snack in the food court (next door again) and a nice amble to the gate. I have been through Changi from the late 80s until recently and it just keeps getting better!

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Singapore Changi Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

If you are an economy class traveller, you can enter these lounges at Singapore Changi airport either by purchasing a lounge pass or through a membership program. Visit the individual lounge page for more details (ie. facilities, hours, pass and membership information):

  • Airport Wellness Oasis - Location: Terminal 1, Airside, near Gate D41. Lounge Access: Pay at the Door • Book Online (£22 - up to 3 hours or £28 - up to 5 hours) • Priority Pass.
  • Skyview Lounge - Location: Terminal 1, Airside, Mezzannine Level, near Gates D30 and D40. Showers are available. Lounge Access: Pay at the Door • Priority Pass.
  • Plaza Premium Lounge - Location: Terminal 1, Airside, Level 3, Departure/Transit Lounge West. Showers are available. Lounge Access: Pay at the Door • Priority Pass.
  • Rainforest Lounge - Location: Terminal 1, Airside, Transit Mall West, Level 3, near gate C1. Showers are available. Lounge Access: Pay at the Door
  • Ambassador Transit Lounge - Location: Terminal 2, Airside, Departure Transit Lounge, Mezzannine Level (Level 3). Showers are available. Lounge Access: Pay at the Door • Book Online (£22 - up to 3 hours or £25 - up to 5 hours) • Priority Pass.
  • The Green Market - Location: Terminal 2, Airside, Transit Mall South, Level 3. Lounge Access: Pay at the Door • Book Online (£25 - up to 3 hours or £35 - up to 5 hours) • Priority Pass.
  • Ambassador Transit Lounge - Location: Terminal 3, North Transit Mall, Mezzanine (Level 3). Showers are available. Lounge Access: Pay at the Door • Book Online (£22 - up to 3 hours or £25 - up to 5 hours) • Priority Pass.
  • The Haven by JetQuay - Location: Terminal 3, Landside, Arrivals. Showers and Nap rooms are available at an extra cost. Lounge Access: Pay at the Door (from S$20) • Book Online (£22 - up to 3 hours or £28 - up to 5 hours) • Priority Pass.

Additionally there are Rest Areas located in the terminals that are available to all travellers for free.  The rest areas have specially designed "snooze chairs", which are leather chairs with head and leg rests.  These can be found:

  • Terminal 1 - Central Window Isles, Transit Mall West, Level 2
  • Terminal 1 - Central Window Isles, Transit Mall East, Level 2
  • Terminal 2 - Sanctuary - opposite Gate E5, Transit Mall North, Level 2
  • Terminal 2 - Oasis Lounge - beside Gate E11, Transit Mall North, Level 2
  • Terminal 3 - near Hard Rock Cafe, Transit Mall North, Level 2
  • Terminal 3 - near Global Tax Refund, Transit Mall South, Level 2

» Buy a Lounge Pass

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Airport Hotels

If sleeping in Singapore Airport does not appeal to you, there are hotels inside and near the airport:

  • Aerotel Transit Hotel - Location: Terminal 1, Airside, Level 3, Departure Transit Lounge, above Gate D41.
  • Ambassador Transit Hotel - Terminal 2 - Transit Mall South, Level 3.
  • Ambassador Transit Hotel - Terminal 3 - Transit Mall North, Mezzanine, Level 3.
    The Ambassador Transit Hotel offers day rooms in 6-hour blocks. To access the transit hotels, DO NOT PASS THROUGH CUSTOMS. Check-in baggage cannot be collected for stay.
  • Crowne Plaza - Located next to Terminal 3 near the SkyTrain waiting area. Access from Terminal 3 via covered walkway and link bridge, or Terminal 1 via SkyTrain. Day use rooms are available from 11:00AM to 7:00PM.

To find a cheap room, there is a list of hotels near Changi Airport on Tripadvisor that can be sorted by price.

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Airport WiFi / Internet

  • Free WiFi is available at Singapore Changi airport. To access the Free WiFi (up to 1Mbps) connect to the "Wireless@SG" network.
  • A faster WiFi connection (up to 2Mbps) is available through Starhub Premium WiFi Services. Connect to the "Starhub" network and dial *9434 (*WIFI) to get your password.
  • There are more than 500 internet stations available throughout the airport

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More Services, Facilities & Things To Do On A Layover At The Airport

ATMS

There are ATMs located airside and landside in all terminals. Open 24 hours.

Baggage Storage & Lockers

Hours: 24 hours. Rates: from $ 1.07 - 8.56 (first 24 hours) | $2.14 - 10.70 (subsequent 24 hours)

  • Terminal 1 - Airside: Departure Transit Lounge, Level 2 • Level 3 (in front of Saboten restaurant).
  • Terminal 2 - Airside: Departure Transit Lounge, Level 2 • Landside: Arrival Hall North, Level 1.
  • Terminal 3 - Airside: Departure Transit Lounge North, Level 2 • Departure Transit Lounge South, Level 2 • Departure Transit Lounge Central, Level 2 • Landside: Arrivals Hall Central (Level 1)

Children's Play Areas

There are four play areas for children ages 1-12. Locations: Terminal 1, Departure Transit Lounge West, Level 3 • Terminal 2 (temporarily closed, as of Sept 2014) • Terminal 3, Departure Transit Lounge Central, Level 2, beside SATS Special Service Lounge • Terminal 3, Departure Transit Lounge South, Level 2, outside holdroom A16-A20.

The Canopy playground is the first forest-themed indoor playground in the airport. Ages: 18 months to 12 years. Location: Terminal 1, Viewing Mall, Level 3. Hours: 10:00AM - 10:30PM. Rate: $6 for every 30 minutes.

City Tour of Singapore

If you are in transit and have 5 hours before your connecting flight, book a free 2-hour city tour of Singapore. Check to see if you will require a Visa to leave the transit area. There are two tours: Heritage and City Lights. The Heritage Tour you will see the the Singapore Flyer, Gardens by the Bay, Marina Sands, the Esplanade, Colonial District, Chinatown, Little India, the Central Business District, and stop at Merlion Park for 15 minutes. Tour Departures: 9:00AM, 11:30AM, 2:30PM, 4:00PM. The City Lights Tour takes visitors on a night sightseeing tour of Singapore. You will see the Raffles Hotel, Marina Bay Financial Centre, Bugis Village and stop at Marina Bay Waterfront Promenade for 15 minutes. Tours depart: 6:30PM. The Free Singapore Tour booths are located at:

  • Terminal 2 - near the escalators, North Arrival Immigration and skytrain station at Transit Mall North, Level 2, Hours: 7:00AM - 3:00PM.
  • Terminal 3 - next to Transfer Lounge B, Travel Mall North, Level 2

Additionally, there are tour desks located in the Terminal 2 and Terminal 3 Arrivals Halls where you can book more city sightseeing options with cost.

Currency Exchange

There are 24 hour foreign exchange counters located airside and landside in Terminals 1, 2, 3.

Customer Service / Information Desks

Available airside and landside in all terminals.

Family Services

Parents travelling with young children will find 24 Baby Care Rooms spread out through the three terminals, which the majority located in Terminal 3. The rooms are equipped with hot water and privacy to attend yto your baby.

Food / Dining

The following convenience stores and food concessions are open 24 hours per day:

  • Terminal 1 - Burger King (Landside, Level 1 and Airside, Level 2 near Gate C) • Coffee & Toast (Landside, Level 2) • KFC ( Landside, Level 3) • Quiznos (Landside, Level 1) • Wang Cafe (Landside, Level 1) • 24 Hour Food Gallery (Airside, Level 3) • Bricco Cafe (Airside, Level 2 near Gate C) • Coffee Bean (Airside, Level 2, Transit Lounge Central) • Harry’s Bar (Airside, Level 2) • O’Leary’s, (Airside, Level 3, Transit Lounge East) • Starbucks (Airside, Departure Transit Lounge, near Gate D, Level 2, Transit Area • Airside, Level 1, Transit Area • Airside, Departure Transit Lounge, near Gate C, Level 2, Transit Area) • 7-Eleven (Departure Transit Lounge West, Level 2) • Cheers (Carpark Link Tunnel, Public Area)
  • Terminal 2 - Burger King (Landside, Level 2) • 1983 (Landside, Level 2) • Ananda Bhavan Restaurant (Landside, Level 3) • Artisan Boulangerie Co. (Landside, Level 2) • Krispy Kreme Donuts (Landside, Level 2) • McDonald’s (Landside, Level 1) • Starbucks (Landside, Level 2) • Swensen’s (Landside, Level 1) • Coffee Bean (Airside, Level 2 near Gate F) • Hari’s Pub (Airside, Level 2, near Gate E) • Killiney Kopitium (Airside, Level 2 near Gate F • Airside Level 2, Lounge) • McDonald’s (Level 3, Transit Lounge Central) • TCC (Airside, Level 2, near Gate E) • Tai Hing (Airside, Level 2, Transit Lounge Central) • Universal Dining @ Changi Airport (Airside, Level 3, Transit Lounge Central) • Wang Cafe ( Airside, Level 2, Transit Lounge Central) • 7-Eleven (Departure Transit Lounge South, Level 3) • Cheers (Departure Check-in Hall, Public Area)
  • Terminal 3 - Heavenly Wang (Landside, Level 1) • Kopitium (Landside, Basement) • McDonald’s (Landside, Level 1) • O’Coffee Club (Landside, Level 2) • Panapolis (Landside, Level 3) • Starbucks (Landside, Basement 2) • TCC (Landside, Level 1) • Ya Kun Kaja Cafe (Landside, Basement 2) • Carlsberg Sports Bar (Airside, South) • Coffee Bean (Airside, Level 2, Transit Lounge Central) • Costa Coffee (Airside, Level 2) • Harry’s Bar (Airside, Level 2 near Gate B) • Hong Kong Sheng Kee (Airside, Level 2) • Killiney Kopitium (Airside, Transit South) • Singapore Food Street (Airside, Level 3, Transit Lounge Central) • Toast Box (Airside, Level 2) • Burger King (Airside, Level 3) • Dunkin Donuts (Airside, Level 2) • Cheers (Arrival Hall, Level 1, Public Area) • Cheers (Departure Transit Lounge North, Level 3)

Entertainment & Things To Do

Aviation Gallery - A multi-sensory zone with hands-on interactive displays that will be interesting for young and old. One of the displays consists of 600 miniature aircraft hanging from the ceiling to give visitors an idea of the number of flights that Changi handles every day. From the viewing gallery you can see aircraft on the tarmac. Location: Terminal 3, landside. Rate: Free.

Asian Icon Interactive Art Station - Explore, touch and smell mystery objects and have your photo taken with a larger than life Asian culture porcelain. Location: Terminal 2, Departure Transit Lounge, Level 2, next to the Skytrain.

The Entertainment Deck offers people in transit the opportunity to: spin songs and create mixes at the Jam Studio,  play free video games at the XBox Kinect and XBox360/Playstation rooms, listen to relaxing music while sitting in a comfortable seat with built in speakers, watch music videos at the MTV Booth, watch great movies in the Movie Theatre.  All for free! Location: Terminal 2, Departure Transit Lounge, Level 3, beside the Sunflower Garden.

3D Experience Zone - Check out the latest 3D content and games. There are large format display screens, 3D TV, free Internet surfing kiosks, 3D gaming stations, custom built-in speaker seats, and more.

Zonex - Arcade games for children of all ages. Location: Terminal 3, Landside. Hours: 10:00AM - 11:00PM.

The Slide at T3 - The world's tallest slide is located at Changi airport. Location: Terminal 3, Arrival Hall (Level 1), Public Area. Hours: 12:00PM - 10:30PM.

Movie Theatre
Catch a movie in between flights.  All movies are free.  The theatres in terminals 2 and 3 are said to be the best places to relax. Open 24 hours.

  • Terminal 1 - next to food gallery, Transit Mall East, Level 3
  • Terminal 2 - near the Sunflower Garden, Transit Mall South, Level 3
  • Terminal 3 - near the Ambassador Transit Lounge, Transit Mall North, Level 3

Live Music
Live acoutic performances are held at the O'Leary Sportsbar & Grill (Terminal 2, Departure Transit Lounge - Central, Level 2, Hours: 7:00PM to 10:00PM) and Singapore Straits Bar (Terminal 3, Departure Transit Lounge (North), Level 2,
Hours: 6:00PM to 9:00PM

Social Tree - In 2013, Changi introduced the "Social Tree", a new interactive attraction that gives travellers the opportunity to share their photo and video memories instantly and then retrieve them on future visits to the airport.

Wood Block Rubbing Station - Woodblock rubbing was a popular Singapore artform in the 50s and 60s. Make your own print. Locations: Terminal 3, Basement and Transit Area.

Gardens

  • Terminal 1 - Cactus Garden - rooftop garden has over 40 species of cacti. (Transit Mall, Level 3)
  • Terminal 2 - Bamboo Garden / Strip (Transit Mall, Level 2)
  • Terminal 2 - Fern Garden & Koi Pond (Transit Mall, Level 2)
  • Terminal 2 - Orchid Garden & Koi Pond - this garden exhibits rare orchids and their hybrids. (Transit Mall, Level 2)
  • Terminal 2 - Sunflower & Light Garden - you will find over 500 bright yellow flowers on this rooftop garden. (Transit Mall, Level 3)
  • Terminal 2 - Enchanted Garden - an interactive garden that comes to life with light and sound. (Transit Mall, Level 2)
  • Terminal 3 - Butterfly Garden - gain insight into the life cycle of a butterfly in this popular garden. (Transit Mall, Level 2)

Mobile Charging

Changi Airport currently offers over 880 mobile charging points throughout the airport.

Prayer Rooms

  • Terminal 1 - Airside (Below Gate Holdroom C1 at Arrival Hall West)
  • Terminal 2 - Airside (Departure Transit Lounge North, Level 2, near Gate E, behind Aldo)
  • Terminal 3 - Airside (Departure Transit Lounge South, Level 2, behind Mont Blanc)

Rest Areas

If you are just passing through the airport for a few hours and don't need to get a room at the transit hotel for quick nap there are 6 rest and relaxation areas that offer offer special snooze chairs. I've added the locations to the airport lounge section above.

Showers

  • Terminal 1 - Rainforest Lounge (Transit Mall West, Level 3)
  • Terminal 1 - Fish Spa & Reflexology (Gate 41, behind Starbucks)
  • Terminal 1 - Swimming Pool (Transit Mall East, Level 3)
  • Terminal 2 - Plaza Premium Lounge (Transit Mall South, Level 3)
  • Terminal 3 - Ambassador Transit Lounge (Transit Mall, Level 3)

Swimming Pool

Travellers staying at the Ambassador Hotel (see hotel section above) have free access to the pool.  Non-guests can use the swimming pool, Jacuzzi, and shower facilities for a fee of S$14.  Located at Terminal 1, near the Transit Hotel (Transit Mall East, Level 3).  Hours of operation: 0700-2300 Daily.

Smoking Areas

  • Terminal 1 - Airside: Departure Transit Lounge West (Level 3 - Cactus Garden and Level 2 - Outdoor Deck). Departure Transit Lounge East (Level 2 - near Gate D36 and Level 2 - near Gate C16)
  • Terminal 2 - Airside: Departure Transit Lounge North (2 locations on Level 2 - one next to Harry’s Bar opposite the Children’s Play Area and the other is behind the Sunglass Hut. On Level 3, the smoking area is located in the Sunflower Garden)
  • Terminal 3 - Airside: Departure Transit Lounge North (Level 2, next to Singapore Straits Bar), Departure Transit Lounge South (two locations on Level 2, one next to Tiger Signature Lounge and the other is in the Outdoor Garden Terrace), Departure Transit Lounge (Level 2, Outdoor Smoking Area, opposite gate B10 and Level 2, Outdoor Smoking Area, opposite gate B10. On Level 3, there is an Outdoor Smoking Area, next to Silver Kris Lounge).

Spas

The Wellness Spa provides private resting areas, food & beverages, showers, WiFi and massage services. Location: Terminal 2, Airside, Transit Lounge, Level 3. Hours: 6:00AM - 1:00AM.

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Airport Hours

The airport is open 24 hours.

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Airport Transportation: Getting To/From The Airport

Bus and Shuttle

Public bus 36 runs between the airport and city center, departing from the basement bus bays from 6:00AM - 10:50PM. The Regent Singapore Hotel is the final stop for Bus 36, and the originating point for trips back to the airport. A single ticket costs $2 and the total trip time in one direction takes about an hour. Exact change or E-Z Link transit card is required. E-Z Link cards can be purchased at the Changi Airport train station or any Changi Recommends store.

Free shuttle bus service is available to and from Changi Business Park on weekdays from 11:30AM - 2:30PM. For information on bus stops and schedules, visit the Changi Airport website.

Airport Shuttle provides service between the airport and most downtown hotels. Buses depart every 15 - 30 minutes, depending on the time of day. Fares are $9 per adult and $6 for children 12 yrs old and older. This service can be booked at a Ground Transport Desk in the Arrivals Hall of any terminal. For a list of hotels served by the Airport Shuttle, visit the Changi Airport website.

The Transtar Cross Border Service (TS1) provides a comfortable bus service between Changi Airport and Larkin Bus Terminal in Johor Bahru, Malaysia. For more information on this service, go to the Transtar Travel counter in Terminal 2 Arrival Hall, one of the Information Counters located in the Arrivals Hall of any terminal, or visit the Changi Airport website.

Car Rental

Avis, Budget and Hertz operate onsite at the Arrivals Hall of all three terminals (Hertz is not available in Terminal 1). Hours of operation are daily from 7:00AM - 11:00PM.

Inter-Terminal Transportation

Passengers can take the free SkyTrain service to transfer between the terminals. Open from 5:00AM - 2:30AM, the SkyTrain takes just 4 minutes to travel between the terminals with a waiting time of 2 minutes. A free shuttle bus service is available when SkyTrain is not in operation.

Limousine and Large Taxi

Limousines and 7-seater taxis can be booked upon arrival at the 24-hour Ground Transport Desks in the Arrivals Hall of each terminal. At the time of this update, rates are $55 per departure for limousines and $60 per departure for large taxis, each with a $15 charger per additional stop.

Taxi

Regular and premium taxis operate from taxi stands located outside of the airport on the Arrivals Level of each terminal. Taxis are metered, and those departing from the airport charge a $3 - 5 airport surcharge. A trip from the airport to city center costs between $20 - $40 and takes about 30 minutes total travel time. Additional surcharges apply during peak time and late night trips. Taxis can be ordered by phone or hailed on the street for trips back to the airport.

Train

The Changi Airport train station is within a short walk of Terminals 2 and 3. The Changi Airport Branch Line, an extension of the Singapore MRT (Mass Rapid Transit) East-West Line (EWL), operates between the airport and Tanah Merah station. From Tanah Merah, passengers can take the EWL heading west towards the city and other MRT lines. Passengers going to the airport can take the EWL and change over to the Airport Branch Line from Tanah Merah. Single tickets or E-Z Link transit cards are accepted. E-Z Link cards can be purchased at the Changi Airport train station or any Changi Recommends store. For fares, stops and hours of service, visit the SMRT website.

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Last Updated: 21 January 2016

The information in this Airport Guide is based on information collected and/or received from the airport's and their web sites. The information above is subject to change without notice. Use it for informational purposes only to help you during your stay. To report errors, or to add/change any items quoted in the guide, email me.

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