In this section you will find traveller airport reviews as well as our Brisbane Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!
I was woken up to a cup of coffee brought to me by Noel, the cleaner!!! I was almost moved to tears and so thankful. - weltresiende
I arrived at Brisbane International Terminal at midnight and had to wait for my flight out until 10AM the next morning. Went to sofas (as I read on your website before)where cleaning staff didn't mind me sitting down although they were cleaning carpets and sofas around me. Had a nice chat with them, one of them told me where to get a coffee (at service station; just walk through the parking lot outside the airport. Now guess what! After a good, uninterrupted sleep on the sofa among the trees(mind you I am only 1.62 short and)someone touched me slightly and I was woken up to a cup of coffee brought to me by Noel, the cleaner!!! I was almost moved to tears and so thankful. I then, went to the very clean showers downstairs in the arrival area where I had a shower and dried myself with the amazing paper towels. I guess, I couldn't have had it better in a hotel only this one was for free! Had a great breakfast then, found all staff very friendly and helpful. I will certainly do this again at this airport (and I am not a young person!)
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In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
If you are an economy class traveller, you can enter these lounges at Brisbane airport either by purchasing a day pass or through a membership program. Visit the individual lounge page for more details (ie. facilities, hours, pass and membership information):
- Virgin Australia Lounge - Location: Domestic Terminal, Airside, Opposite Gate 41. Lounge Access: Pay at the Door (AUD 65) • Virgin Australia Membership.
- Qantas Club - Location: Domestic Terminal, Airside, Departure Level 1, near Gate 22. Lounge Access: Qantas Club Membership.
- Qantas Club - Location: International Terminal, Airside. Lounge Access: Qantas Club Membership.
- Air New Zealand International Lounge - Location: Airside, International Departures. Lounge Access: Pay at the Door (NZD 55/85) • Air New Zealand Koru Club Membership.
Free WiFi is available at Brisbane Airport in these locations: International Terminal - level 3 and level 4 retail areas • Common User Domestic Terminal - Level 2 retail area. Time Limit: 3 hours.
Additionally, Internet kiosks are available on Levels 2, 3 and 4 of the International Terminal. Rate is AUD 2.00 (20 minutes)
If sleeping in Brisbane Airport does not appeal to you, there are hotels near the airport:
- Ibis Budget Hotel - Located 5 minutes from the airport. An airport shuttle is available at additional cost
- Novotel Brisbane Airport
- Airway Motel
- Best Western Airport 85
- Best Western Airport Hacienda
To find a cheap room, there is a list of hotels near Brisbane Airport on Tripadvisor that can be sorted by price.
- Airport Ambassadors - Men and women dressed in a blue shirt with a yellow 'i' are frequently seen throughout the airport in order to offer assistance.
- ATMs / Cash Machines - ATMs are available on all levels of the International and Domestic Terminals (landside and airside).
- Luggage Trolleys - In the International Terminal, the baggage trolleys are free of charge. However, in the Domestci Terminal, the fee is AU$4.
- Car Rentals - Avis • Budget • Europcar • Hertz • Redspot • Thrifty. Locations: International Terminal, Level 2 • Domestic Terminal, Level 1.
- Currency Exchange - Travelex offices are located in the International Terminal, Levels 2 and 3 • Domestic Terminal, Central Area, Levels 1 and 2.
- Food & Drinks - As of September 2014 the food court on level 4 is undergoing renovations. Donut King, Noodle Box and Subway have remained open, trading hours are between 5am and 11pm. There is currently no food court on airside level 3 as it is being renovated along with a brand new duty free shopping area. Due to renovations retail shopping is limited. What is still available is as follows, Sunglass Hut, R.M. Williams, Beach Culture-Rip Curl, and some other specialty shops - these are open from 5am to 11pm. There are three coffee shops and one bar all open until between 1am and 2am.
Best Coffee Landside - Spoon Caf on Lv 2
Best Coffee Airside - Hudsons Coffee on Lv3
- Information Desk - The Information desk is located on level 2 landside. Hours: open until 2am
- Luggage Storage & Lockers - Lockers are available in the International Terminal (ground floor, entrance to the car park). Rates from $4.00 (small bag: 0-4 hours) to $12.00 (large bag: 24 hours)
- Prayer room - Location: International Terminal, Level 4
- Showers - Free showers are available in both terminals. Locations: International Terminal, Levels 2, Arrivals and Level 3, Departures • Domestic Terminal, Level 2, Central Area Terminal and Central Area Satelite.
- Smoking - A designated smoking area is located at the International Terminal, Level 3, airside, behind the Coffeee Club. Landside smoking areas can get crowded with airport employees.
- Tourist Refund Scheme - Located on level 3 airside, offers tax back for certain purchases. An employee tells us that you must have receipts, be able to show products and must not get offended easily as the Customs Officials are extremely rude. In fact - avoid customs people wherever possible.
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Brisbane Travel Resources
- Brisbane Hotel Deals - compare rates, check availability and read reviews
Last Updated: 13 February 2014
The information in this Airport Guide is based on information collected and/or received from the airport's and their web sites. The information above is subject to change without notice. Use it for informational purposes only to help you during your stay. To report errors, or to add/change any items quoted in the guide, email me.