New York City JFK Airport Guide
In this section you will find traveller airport reviews as well as our New York City JFK Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!
The TSA agent told me about the 24-hour Dunkin Donuts in the baggage claim area, as well as making some suggestions of where I can grab a snooze. - TheInfamousJ
Terminal 1. Photo by SleepingInAirports.net
by a traveller
September 2015 - (Guest Review by Joan) Gate 14. Heading to my gate this morning I found an empty lounge chair surrounded by sleeping people. One guy even had a cot with him! I don't know if they slept here all night, but for a long layover it's amazing. Also there's a children's play area nearby with padded benches. I wish I had seen this when I arrived a month ago, I had a 8 hour layover. I did by a pass to a lounge, but this is more comfy and Free!
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In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Terminal 1 Food Court
The conditions and facilities of each terminal vary. Terminal 5 currently receives the best feedback. In June 2012, I explored all of the landside areas of each of the terminals and made a tonne of notes, but here is a summary of my observations:
- Terminal 1 - If you have a long wait at any of the terminals, I suggest you take the AirTrain to Terminal 1 and hang out on the upper level food court. You can grab something to eat and watch the planes coming and going. The food court has a Starbucks, McDonalds, Wok and Roll, Greenvich Village Bistro, Sbarro, Hot Dog NY Coffee, Jikli (Japanese food). This was the largest landside food court in any of the terminals. What I liked was that it (1) had seats and (2) was nice and bright. There were some charging stations in the food court and on the Arrivals Level. There were 4 long benches on the Arrivals Level, but it was cold, so bring warm clothes.
- Terminal 2 - The Arrivals area is very small with only a few seats and a Starbucks playing loud Jazz music. There was 1 bench on the Arrivals Level and 5 on the Departures Level. This terminal is a long uncovered walk from the AirTrain station, so dragging your luggage through rain and snow will be problematic. You will be better off going to Terminal 3 and walking to Terminal 2 from there.
- Terminal 4 - On the Arrivals Level, there were birds flying around. Seating is limited and many people were stretched out along the window sills. The seating situation was no better on the Departures Level. I don't recall seeing any seats and again people were stretched out along the window sills. There were 4 or 5 multi-faith prayer rooms. There was a lot of construction at this terminal, but I think there will be a large food court/shopping area in the future.
- Terminal 5 - This is the cleanest and most modern of all the terminals. I spotted a few birds flying around the arrivals area. Loud late 70's music played (Hall & Oates). Very cold, so bring a sweater. Many people were sitting on the floor near outlets charging their phones and laptops.
Unless you are disabled, there will be no seats for you on the Departures Level at Terminal 8. Everyone has to sit on the floor.
- Terminal 7 - This terminal had lots of tall, high back seats with armrests. Some seats had little desks but no electrical outlets nearby. Very cold, so bring a sweater.
- Terminal 8 - There was not one seat on the departures level with the exception of a roped off senior citizen/disabled seating section guarded by a security officer. Why they don't have any seats is beyond comprehension! On the Arrivals level there was a section of wired metal seats. The area was dark, but crowded and noisy as the seats are in tight clusters.
If you are an economy class traveller, you can enter these lounges at New York City JFK airport either by purchasing a day pass or through a membership program. Visit the individual lounge page for more details (ie. facilities, hours, pass and membership information):
- Airspace Lounge - Location: Terminal 5, Airside, Gate 24. Free Showers are available. Hours: 4:30AM - 11:00PM. Lounge Access: Pay at the Door (US$ 25.00).
- American Admiral's Club - Location: Terminal 8, International Departures, Airside, Concourse B, Mezzanine Level. Lounge Access: Pay at the Door (US$ 50.00) • Admiral's Club Membership.
- American Admiral's Club - Location: Terminal 8, Domestic Departures, Airside, remote concourse C, 3rd Floor, across from Gate 42. Lounge Access: Pay at the Door (US$ 50.00) • Admiral's Club Membership.
- Delta Sky Club - Location: Terminal 2, Airside, Mezzanine Level. Lounge Access: Pay at the Door (US$50.00) • Delta Sky Club Membership.
- Delta Sky Club - Location: Terminal 4, Airside, Concourse B near Gate 31. Lounge Access: Pay at the Door (US$50.00) • Delta Sky Club Membership.
- United Club - Location: Terminal 7, Airside, above Gates 7 and 8. Lounge Access: Pay at the Door (US$ 50.00) • United Club Membership.
Other airline lounges that are accessible through a membership:
- KAL Business Class Lounge - Location: Terminal 1, Airside, Gate 3. Showers are available. Hours: 2pm - 830pm. Lounge Access: Priority Pass.
- Wingtips Lounge - Location: Terminal 4, Airside. Lounge Access: Priority Pass.
Additionally, there is a USO Center for members of the military and their families. The lounge features entertainment, food, and free WiFi. Location: Terminal 5, across from baggage carousel 2. Hours: 5am - 11pm.
Free WiFi is available at New York JFK Airport for 30 minutes. Beyond the given time limit, you can purchase additional time through Boingo.
There are no hotels at or connected to any of the terminals. So if sleeping in New York JFK Airport does not appeal to you, there are hotels near the airport:.
- Hampton Inn - (5 min from the airport) Free 24-hour shuttle available for pick up/drop off at the Federal Circle AirTrain stop.
- Comfort Inn & Suites JFK Airport - (3 min from the airport) Free airport shuttle service available.
- Days Inn & Suites Ozone Park JFK Airport - (3 min from the airport) Free 24-hr roundtrip airport shuttle service available.
- Crowne Plaza JFK Airport Hotel New York City - (4 min from the airport) Free airport shuttle service available.
- Holiday Inn Express New York JFK Airport Area - (3 min from the airport) Free 24-hr roundtrip airport shuttle service available.
- Fairfield Inn New York JFK Airport - (3 min from the airport) Free scheduled airport shuttle service available. For airport pick-up, take the AirTrain to Station C Federal Circle and follow the signs for the hotel shuttle. Shuttle service also provided to the subway and Green Acres Mall.
To find a cheap room, there is a list of hotels near JFK Airport on Tripadvisor that can be sorted by price.
- ATMs / Cash Machines - Yes, throughout all terminals (landside and airside).
- Chapel: Terminal 4 - Landside, Departures Level
- Cots - In the event of bad weather or massive flight cancellations, this airport has a supply of cots for stranded travellers. If you are stranded during a weather delay, contact an airport employee to find out where the cots are located. Unfortunately, the cots are not available for travellers who simply decide to spend the night in the airport. Due to the amount of wacky email I receive about this, I'll also let you know that cots cannot be "reserved" and I don't know where they are kept.
- Currency Exchange - Locations: Terminal 1 (Landside, Arrivals West • Airside, Concourse W, Gates 1-3) • Terminal 4 (Landside, Arrivals Hall • Airside, Gate B32, B22, A4 & the Retail Hall) • Terminal 5 (Airside, Marketplace) • Terminal 7 (There are 4 foreign currency ATMs, as well as 3 kiosks located Landside, Arrivals • Airside, Food Court and Retail Hall) • Terminal 8 (Landside, Arrivals • Airside, Gate 4, 10, 39 and the corridor to Concourse C).
- Food & Drinks -There are many dining options landside and airside. There is a 24 hour Dunkin Donuts airside in Terminal 1. In Terminal 4, you'll find a 24 hour McDonalds (landside). Vending Machines can be found in Terminal 4, Arrivals Hall East • Retail Hall East • Airside, Gate B23.
- Information Desk - Welcome Centres can be found in the Baggage Claim area of all Terminals. Hours: unknown.
- Luggage Storage & Lockers - Terminal 1 - Arrivals (Landside) • Terminal 2 - Arrivals (Landside) • Terminal 4 - Arrivals (Landside) • Terminal 5 - Arrivals (Landside) • Terminal 8 - Arrivals (Landside). Rates from: $4.00 (up to 20") - $11.00 (27"-32"). Hours: No access to bags overnight. The office is open 7am - 11pm.
- Medical Services - A medical centre is located in Building 22A. Take the free shuttle from the Terminals. Hours: unknown.
- Mobile Charging - Located both Landside and Airside in all Terminals.
- Rest Zones - Not available
- Showers - Showers are available in the Airspace Lounge [ see Airport Lounges above ]
- Spa - Xpress Spa. Locations: Terminal 1, Near Gate 6 and near Gate 3 • Terminal 4, Near A2, B24 and in the Retail Hall East • Terminal 7 in the Retail Hall.
- Traveler's Aid - This is a non-profit organization that assists stranded and distressed passengers. Volunteers assist passengers with general airport and destination queries to assisting with situations such as transportation assistance, lost or stolen money, wiring money, emergency housing, etc. Location: Terminal 1 - Arrivals (Landside) • Terminal 3 - International Arrivals (Landside) • Terminal 4 - Arrivals (Landside) • Terminal 4 - Retail Level • Terminal 7 - Arrivals (Landside) • Terminal 8 - Arrivals (Landside) • Terminal 8 - Departures Level (Landside) • Terminal 8 - (Airside). Hours: 10:00AM - 6:00PM.
The airport is open 24 hours.
To download the New York JFK Terminal Map.
Airport Transportation: Getting To/From The Airport
AirTrain is an elevated railway system that serves JFK Airport, and connects all airport terminals and parking lots with the Long Island Rail Road and New York City subway lines in Queens. AirTrain service runs 24 hours a day, and is affordable, easy to use and wheelchair-accessible. Three overlapping routes are available: the Howard Beach route, Jamaica Station route and All Terminals loop. Passengers can ride the AirTrain for free around the airport, but must pay if entering or exiting at off-airport AirTrain stations. For more information, visit the Airtrain web site.
The following car rental companies are available at the airport: Advantage • Alamo • Avis • Budget • Dollar • Enterprise • Hertz • National • Payless. Location: Car rental counters or courtesy phones can be found on the arrivals level near the baggage claim in all terminals. To pick-up the car you will take the AirTrain to Federal Circle Station.
Services to and from the airport are available on three NYC bus routes between the airport and nearby areas. These buses stop adjacent to Terminal 5, and can be accessed via a free on-airport AirTrain trip to the Terminal 5/6 station. The bus fare is $2.50.
Shuttle Buses and Shared Vans
NYC Airporter provides express bus service between JFK Airport - Grand Central Station (41st Street between Lexington & 3rd Avenue) - Penn Station (West 33rd Street between 6th and 7th Avenues next to Sbarro’s Pizzeria) - Port Authority Bus Terminal (42nd Street between 8th and 9th Avenues). Free WiFi is available on-board. If you are arriving at JFK and haven't purchased your tickets online, you can purchase tickets at their desk in the Ground Transportation Welcome Center or from a sales agent outside the baggage claim. The bus departs from all terminals. A complimentary van transfer is provided to travellers starying at mid-town hotels between 23rd and 63rd Streets. Hours of operation: 5:00AM - 11:30PM. Frequency: every 20-30 minutes. Travel time: 90 minutes. Fares: $16 per person (one way) or $32 per person (round-trip). The online rate is $30 per person (roundtrip). For more information, visit the NYC Airporter web site.
Additionally, there are a number of shared van service that will get you directly to your destination. Go to the Port Authority Welcome Center, located on the Arrivals level of each terminal, to make arrangements.
Here are some hotels that offer airport shuttle service: Best Western JFK Airport Hotel • Comfort Inn & Suites Ozone Park • Courtyard by Marriott JFK International Airport • Crowne Plaza JFK Airport • Days Inn JFK Airport • Fairfield Inn New York JFK Airport • Hampton Inn NY - JFK • Hilton Garden Inn Queens/JFK Airport • Hilton New York JFK • Holiday Inn Express At JFK • Holiday Inn New York JFK Airport Area • Radisson Hotel JFK Airport • Sheraton JFK Airport Hotel • Sleep Inn JFK Airport Rockaway Blvd • The Five Towns Inn.
The New York City metropolitan area is served by three major airports: JFK International Airport, LaGuardia Airport and Newark Liberty International Airport. Aside from taxis, limousines and hired car services, there are other options for transferring between the airports. The NYC Airporter provides service between JFK and LaGuardia or JFK and Newark Airport (via Port Authority Bus Terminal transfer to a partner service). All County Express and ETS Air Shuttle also provide service between JFK and LaGuardia or Newark Liberty Airport. Contact your service provider of choice for schedules and fares.
Passengers can ride the AirTrain for free via the All Terminals loop, which circulates clockwise through all JFK Airport terminals.
Taxi stands are located outside each terminal. Ignore non-uniformed people offering to assist with baggage. Sample Taxi Fares from JFK Airport: Flat Fare is $52 to the first destination (plus tolls and tip). The taximeter and receipt should reflect this is a flat fare.
Last Updated: 14 November 2015
The information in this Airport Guide is based on information collected and/or received from the airport's and their web sites. The information above is subject to change without notice. Use it for informational purposes only to help you during your stay. To report errors, or to add/change any items quoted in the guide, email me.