Sleeping in Airports

Kuala Lumpur International Airport Guide

Whether you have a layover, overnight sleepover or you are just quickly passing through, our Kuala Lumpur Airport Guide is a great place to start planning your visit.  Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.

Long cushioned benches were nice and we pushed a couple of these together in a more remote area to make a ‘double bed’ – lisadridenour

Airport Overview

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us about their time at Kuala Lumpur International Airport.

What to Expect

Kuala Lumpur Airport is a large, and busy, global hub with two terminals: KLIA 1 and KLIA2. KLIA 1 has three areas: the main terminal, the contact pier and Satellite Terminal A, which is connected by train. KLIA 2 is smaller and caters to low cost carriers. It is located 6km from KLIA 1, and you can connect to it by a free shuttle bus or by train.

The airport has a decent range of amenities – including showers, TV and movie lounges, rest zones and free WiFi. There are a number of restaurants; however, only the convenience stores seem to stay open overnight.  For those looking for a little added comfort, there are first class lounges, many of which have showers, that economy class passengers can pay to access.  See Airport Lounges in the airport guide below for locations and access information.

Where to Sleep

KLIA is generally quite popular with airport sleepers – so much so, that the good spots get scooped up quickly! The best and most plentiful chairs and benches are located airside in the Main Terminal, with some especially good spots located near the 2nd floor food court and the Samsung lounge. KLIA2 gets mixed reviews, with some travellers recommending avoidance if possible. No matter where you sleep, bring eyeshades and earplugs or noise cancelling headphones, as this airport is busy around the clock. That said, while the airport is open 24-hours, some travellers found themselves restricted landside if they tried to clear security late at night.  If you’re looking for uninterrupted sleep, there is a transit hotel and sleep pods inside the airport, and several hotels nearby that are connected with shuttles.  See Airport Hotels in the airport guide below.

Good to Know

There are a lot of different ways people and airlines refer to the various terminals at Kuala Lumpur. The airport officially refers to its terminals as KLIA1 and KLIA2. However, some airlines will call them Terminal 1 and Terminal 2. Other airlines will call the Main Terminal, “Terminal M” or “TM”. The Contact Pier is sometimes referred to as CP1.

In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program (ie. Priority Pass). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

Main Terminal

Passes  Plaza Premium Lounge (KLIA) – Location: International Departures Building, Satellite Building, Airside, Mezzanine Floor, Level 2, near Gates C11 – C17. Showers are available. Hours: open 24 hours. Lounge Access: Pay at the Door • Prepaid lounge passes • Lounge membership programs. [ more lounge info ]

The Lounge KLIA – Location: International Departures Building, Airside, next to Gate C5. Showers are available. Hours: open 24 hours. Lounge Access: Pay at the Door. [ more lounge info ]

KLIA2

Passes  Plaza Premium Lounge (KLIA2, Gate L8) – Location: KLIA2, Level 2, International Departure, near Gate L8. Lounge Access: Pay at the Door • Prepaid lounge passes • Lounge membership programs. [ more lounge info ]

Passes  Plaza Premium Lounge (KLIA2, Arrivals) – Location: KLIA2, Level 2M, [email protected], opposite Aerotel Kuala Lumpur. Hours: open 24 hours. Showers and Nap Rooms are available (see Hotel section below). Lounge Access: Pay at the Door • Prepaid lounge passes • Lounge membership programs. [ more lounge info ]

Passes  Plaza Premium Lounge (KLIA2, Arrivals) – Location: KLIA2, Level 2M, [email protected], next to Aerotel Kuala Lumpur. Lounge Access: Pay at the Door • Prepaid lounge passes • Lounge membership programs. [ more lounge info ]

The Lounge KLIA2 – Location: KLIA2, Airside, Level 3, International Departures. Showers are available. Hours: open 24 hours. Lounge Access: Pay at the Door [ more lounge info ]

If sleeping in Kuala Lumpur Airport does not appeal to you, there are hotels inside and near the airport:

In Transit Sama-Sama Express KLIA – Located inside the airport at Satellite A Building near Gate C5. This hotel is only for travellers who are transiting between flights. Do not clear Malaysian Immigration and Customs after your arriving flight. Boarding pass is required at check-in. Day rooms are available on an hourly basis with a 6 hour minimum, prices starting at RM 265.00. » Check Rates

At Airport Plaza Premium Lounge Transit Hotel (KLIA2) – Located Landside (before immigration clearance) at Level 2M of KLIA2 Gateway, the hotel features rooms with single, double or bunk bed beds. Lounge access is included. Rates range from US$46/54 (3 hour SGL/DBL) to US$54 (10 hour SGL) or US$ 87 (12 hour DBL). Suites can accommodate up to 4 guests (US$110 for 6 hours). » Check Rates

At Airport Sama-Sama Express KLIA2 – Located inside the klia2 Satellite Building, Level 3. The hotel is available only to passengers transiting from one international flight to another. Do not clear Malaysian Immigration and Customs after your arriving flight. Guests arriving from KLIA main terminal or Domestic are required to check in their bags and present boarding pass for next flight (must be international flight) before being allowed into the klia2 Satellite Building. Rooms must be booked for a minimum of 6 hours and rates start at RM 180.00. » Check Rates

At Airport Sama-Sama Hotel (formerly called the Pan Pacific Hotel) – This hotel is connected to the main terminal via covered sky bridge. It’s a 5 minute walk from the Arrivals Hall, or you can get there in 2 minutes with the hotel’s free buggy ride (operates 24/7). You can even check in right at the baggage area (Carousel F) from 7:00AM to 11:00PM. Day rooms are available for 3, 5 or 7 hour stays. Day spa packages are available. » Check Rates

At Airport Capsule by Container Hotel – (10-15 minute walk from KLIA2 Arrivals Hall) Malaysia’s first capsule hotel is located in the Transportation Hub at KLIA2. The hotel has male, female and mixed capsules; showers; a bar; a common area/lounge and locker rentals. If you are arriving at KLIA, you would need to take the Express train to the KLIA2 Station (RM 2.00). Pods are booked on 6, 9 or 12 hour intervals and rates start at RM 80. » Check Rates

At Airport Tune Hotel – The budget hotel is connected to KLIA2 via covered walkway, and is a 10 minute walk from Arrivals Hall. KLIA Ekspres brings passengers to and from KLIA in 3 minutes. » Check Rates

Near Airport the youniQ Hotel– (15 min from KLIA) A budget-friendly option near the airport. Airport transfers are available. for RM5.30 per person, each way, which includes 1 carry-on and 1 checked bag, above that you pay RM10.60 per checked bag and RM5.30 per carry-on size. Airport pick-up is per hotel schedule and must be requested at least 48 hours in advance. » Check Rates

To see more options there is a list of hotels near KLIA Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

Free WiFi is available at KLIA Airport for up to 3 hours at a time. Connect to the “[email protected]” network. No registration required. If you don’t have your own mobile device, you can access the internet, free of charge, from the internet kiosks located in the Satellite Building.

Business Services

  • Business Centre – Printing, faxing, photocopies and a limited variety of business services are available.

Communications

  • Post Office – Location: Main Terminal, landside. Hours: 8:30AM – 5:00PM (Mon – Sat).
  • Telecommunications – Access the internet, make phone calls, reload prepaid phone cards and more for a free using the Multimedia Phone Kiosks located in the Satellite Building. Cash, coins and credit cards are accepted.
  • WiFi – see “Airport WiFi/Internet” above.

Family Services

  • Baby Care Facilities – Baby Care Rooms are equipped with a baby bed, changing table, chair and wash basin. Locations: Main Terminal Building • both Contact Piers • Satellite Building.
  • Children’s Play Areas – Kids Zone Location: Main Terminal, Level 5 • klia2, airside, International Departure Satellite, Level 2, near Elle Cafe.

Fitness

  • Gym – A gym is available at the Sama Sama Express Hotel. Rate: RM 30.00 per person includes towel, soap and shampoo.

Food & Drinks

  • Food & Drinks – Many food options are available. At the time of this update, we do not know if any restaurants are open 24 hours. However there are a few convenience stores that are open 24 hours • KK Supermart (Main Building Level 3, Landside, beside Baggage Drop S – T) • 7-Eleven (Main Building, Arrivals, Level 3, near Customs) • 7-Eleven (Main Building, Departures, Level 5).

Information

  • Information Desk – Locations: Main Terminal, Level 5 • Satellite Building, International Arrivals • Satellite Building, International Departure / Arrival • Contact Pier, International Departure / Arrival. The Malaysia Visitor’s Centre is open 24 hours a day. Location: Main Terminal, 3rd Floor.

Luggage

  • Baggage Trolleys – Need a hand with your luggage? Baggage trolleys are available free of charge throughout the airport.
  • Luggage Storage & Lockers – Baggage Solution provides short to long term luggage storage and lockers. Location: Main Terminal, Level 3, Arrival Hall • klia2, landside, Level 2, Arrival Level. Hours: Open 24 hours. Rates:
    » Storage – Storage room rates are per bag/per 24-hour period, from RM19.00 – RM51.00, depending on size. Oversized items are accepted. Discounts available for items stored longer than 7 days.
    » Lockers – Medium and large lockers are available for RM40.00 (medium) and RM48.00 (large) per locker/per 24-hour period. Discounts apply for longer use.
  • Luggage Wrapping – Protect your valuables! Get your luggage wrapped in the airport, and for additional protection, secure your luggage with a disposable strap by Super Strap. Both services are available in the Main Terminal Departures Hall (landside). Hours: 24 hours.

Medical Services

  • Medical Services -Menara Medical Group offers urgent and emergency medical care. Location: Main Terminal, Level 5, Departure Hall Hours: Open 24 hours.
  • Pharmacy – Pusrawi Health Pro Shoppe (Location: Main Terminal, Level 3) • Guardian (Location: Satellite Building, Level 1, West Zone) Hours: 6:00AM – 12:00AM

Mobile Charging

  • Mobile Charging – Mobile charging points are available. Locations: Domestic Departures/Arrivals, 1A, Pier K (3 locations) • International Departures, Level 2, Pier L (1 location) • International Departures, Satellite Building, 2 Floor (2 locations).

Money

  • ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: Main Terminal Building (Departures Hall, Arrivals Hall and Contact Pier) • Satellite Building.
  • Banking Services – CIMB Bank offers full-service banking in the airport. A self-service foreign currency exchange is available. Location: Main Terminal, Departures Level Hours: 7:30AM – 10:30PM daily.
  • Currency Exchange – Eight foreign exchange counters are available in the airport. Locations: Main Terminal Building • Contact Pier • Satellite Building.

Prayer

  • Prayer and Silent Rooms – There are Muslim prayer rooms (surau) available throughout the airport, on every floor and pier in each terminal. There is also a Silent Room, which is dedicated fto travellers looking for a quiet place for prayers or meditation.

Rest & Relaxation

  • Hotels – see “Airport Hotels” above.
  • Lounges – see “Airport Lounges” above.
  • Rest Zones – Rest N Go offers a little oasis of rest and relaxation in the middle of the Main Terminal. Comfortable massage chairs await! Location: Main Terminal, landside, opposite the Air Asia ticket counter

Shopping

  • Duty Free & Shopping – Duty-free shopping is available, as well as a wide variety of retail shops.

Showers, Salon & Spa

  • Showers – Free cold water showers are available on the 4th floor, past the eateries. Hot showers are available at the Sama-Sama Express. Rate: RM 32.00 per person includes towel, soap and shampoo or RM 55 with hours lounge access.
  • Spa – Massage and a range of hair and beauty treatments are available at Wellness Salon. Location: Satellite Building, Mezzanine, Level 2, East Zone, opposite Emirates Lounge • Wellness Spa Location: klia2, International Departure, Level 3, near Popeye’s Chicken • Wellness Spa Location: Satellite Building, Mezzanine, Level 2, East Zone, opposite the prayer room.
  • Reflexology & Massage Centre – Location: Lot SATP B1, Passenger Level, Satellite Building, KLIA (leading to gates C1-C5, next to smoking room). Hours: 7:00AM – 1:00AM Mon-Sat (closes at 12:00AM on Sundays) Rates: vary according to service.

Smoking

  • Smoking Lounges – Locations: Contact Pier, Domestic Level, near Gate B2 • Satellite Building, Mezzanine Level, near Gate C11 and C31.

Things to do & see

  • Movie Lounge – Enjoy free movies in a comfortable setting. Location: klia2, airside, International Departure Satellite, Level 2, near Chocolatte Bar.
  • Observation Deck – Relax and watch planes taking off and landing from the vantage point of the airport’s observation deck. Location: Landside, at the end of the Main Terminal Building, past the food hall.
  • TV Lounges – Locations: airside and landside throughout the airport.

The airport is open 24 hours.

As of March 2018, Kuala Lumpur airport is served by the following airlines: Air Astana • Air China • Air Mauritius • ANA • Bangkok Airways • Batik Air • Biman Bangladesh • British Airways • Cathay Dragon • China Airlines • China Eastern • China Southern • Emirates • Ethiopian Airlines • Etihad Airways • Eva Airways • Garuda Indonesia • Himalaya Airlines • Iraqi Airlines • Japan Airlines • Korean Air • Lion Air • Lucky Air • Mahan Air • Malaysia Airlines • Malindo Air • Nepal Airlines • Oman Air • PIA • Philippine Airlines • Qatar Airlines • Regent Air • Royal Brunei • KLM • Saudi Airlines • Shanghai Airlines • Shenzhen Airlines • Silk Air • Singapore Airlines • SriLankan Airlines • Thai Airlines • Thai Smile • Turkish Airlines • Uzbekistan Airlines • VietJet • Vietnam Airlines • Xiamen Airlines.

The following car rental agencies can be found in the Arrivals Hall of KLIA: Avis (counter C6), Hertz (counter B10), Insas Pacific (counter C4), Kasina Baru (counter B16), Mayflower (counter C1), Orix (counter C2) and Pantas (Lot CR17, Block D, car park).

The airport is well connected to the bus system. Whether you are looking for an express bus service, a bus to connect to the central station, a city bus or a long distance bus, there is probably an option for you. For fares, routes and schedules, visit the KLIA website.

Free transfer service is now available for those passengers with interconnecting flights between KLIA and klia2. This is a free service but needs to be booked in advance. For more information and to book a seat, visit the KLIA website.

Two types of taxis are offered at the airport:

  • Pre-paid with four different types of taxis and limousines to choose from: Budget Taxi (economy taxi – 4 passengers), Premier Limo (upgraded vehicles – 5 passengers), Super Luxury (Jaguar Type-S – 3 passengers) and Family Service (via Kia Pregio van – 8 passengers). Passengers need to purchase a coupon at the Airport Limo counters (Arrivals Halls and Domestic Baggage Claim).
  • Budget, metered taxis are also available at Levels 1 and 3 of the main terminal building. A RM2.00 coupon is required in order to board one of these taxis. As of this January 2018 update, a budget fare taxi should cost approximately half the rate of a luxury taxi.

KLIA is served by two train lines.

  • The KLIA Ekspres is a comfortable, modern and wheelchair-friendly express service that transports passengers between KLIA and KL Sentral railway station in just 28 minutes.
  • KLIA Transit is a commuter service that makes three stops on its route between KLIA and KL Sentral. Trains depart every 15 minutes during peak times. For more information on either of these train services, visit the KLIA Ekspres website

User Tip: You can get 10% discount if you use their app or the self service kiosks rather than the counter. And a further 10% for using Mastercard (which we found out by accident when we used ours to pay – it doesn’t seem to be advertised anywhere!). Also, if you want to use the baggage drop off at Sentral, you have to buy the Ekspres tickets first as there’s a barrier you need to scan it against to get into the baggage drop off bit.

 

Last updated: 2018-11-14

This guide is for informational purposes only to assist with your planning.  All information, including rates and hours, are subject to change at any time without notice.   The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide, write a review or send an email to [email protected] and we will update this guide.