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Kualanamu Airport Guide

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Whether you have a layover, overnight sleepover or you are just quickly passing through, our Kualanamu Airport Guide is a great place to start planning your visit.  Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.

[Has] some mosquitoes so it is good idea to have some protection somehow. – zinuzoid

KNO Airport Overview

Kualanamu Airport (KNO) has a bright, spacious terminal featuring design elements inspired by the local Batak culture, along with a variety of shops, restaurants and passenger services. Travellers report limited options once airside, inconsistent terminal temperatures and mosquitoes, so consider spending extra time landside and bringing insect repellent. WiFi is available, and economy class travellers can pay to access an airport lounge for a more comfortable place to wait.

Sleeping in Kualanamu Airport

A few couches are available in the Ticketing Office area. Otherwise, there is plenty of empty floor space, so have a sleeping bag or travel mat handy for added comfort.  For uninterrupted sleep, there are hotels near the airport. See the Airport Hotels section below for locations.

Read the latest traveller airport reviews for more tips. For more airport information, continue scrolling down to explore more in our Kualanamu Airport Guide.

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Airport Hours

The airport is open 24 hours.

Rest & Relaxation Zones

The airport has created a rest area for weary passengers, but unfortunately, we do not have any details or information about the location. If you know, click here to update this airport guide.

Airport Hotels

If sleeping in Kualanamu Airport sounds like a nightmare, there is a hotel inside the terminal:

Anara Sky Hotel Kualanamu
Located on the Mezzanine Floor of the terminal between departures and arrivals.

Looking for more options? Browse the complete list of hotels near Kualanamu Airport on Expedia.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter through a lounge membership program.

Saphire Bluesky Executive Lounge
Location: Airside, Domestic Boarding Area, 1st Floor.  Lounge Access: Lounge membership program.

Saphire Mandai Executive Lounge
Location: Airside, International Boarding Area, 1st Floor. Lounge Access: Lounge membership programs.

Airline Lounges

If you are a First or Business Class traveller, you may have access to the lounges listed below. For more information, check the airline’s website.

Garuda Indonesia Executive Lounge
Location – Domestic Terminal, Airside.

More Airport Information

More Services, Facilities & Things To Do On A Layover

Note: Locations, hours, and rates may change. Information is provided for general reference only.

ATMs / Cash Machines – ATMs are available. Fees may apply depending on your bank and card provider. Locations: Landside and Airside.

Banking Services – BNI, BRI, and Mandiri operate bank branches offering full-service banking. Location: Passenger Terminal, Domestic and International Arrivals. Hours: 8:00 AM – 3:00 PM.

Currency Exchange – Money changers are available in the Arrivals area. Hours: 6:00 AM – 8:00 PM.

Food & Drinks – Food concessions operate on varying schedules. The following options are reported to be open 24 hours: A&W • Bakso Malang • Maximum • Serambi Deli. Mini markets Alfa Mart and Indo Mart are also available. Water fountains are available for refilling water bottles.

Game Centre – A small game centre with activities such as air hockey is available free of charge. Exact location unknown. Hours: 7:00 AM – 10:00 PM.

Luggage Storage & Lockers – Unavailable. 
Luggage Trolleys – Baggage carts are available free of charge throughout the terminal.
Luggage Wrapping – Service available. Hours: 4:00 AM – 8:00 PM. Rate: 50,000 Rp per bag.

Massage Chairs – Service available. Hours: 4:00 AM – 8:00 PM. Rate: 50,000 Rp per bag.
Mobile Charging – At the time of this update, we had no information about mobile charging availability.
Movie Theatre—A small theatre is located beneath the stairs/escalators leading from security down to the gates. Hours: 7:00 AM – 10:00 PM.

Postal Services – Post office located on the 2nd Floor, East Side.
Prayer Room – Post office located on the 2nd Floor, East Side.

Shopping – A selection of retail shops and two mini-markets are available.
Showers – A reader reports that showers are located near the toilets in the check-in counter area. (December 2019)
SIM Cards – A reader tells us that you can “no longer buy SIM cards in the airport. The one phone store has closed and the convenience stores advise no longer possible within the airport.” (October 2024)
Smoking – A designated smoking lounge is located inside a coffee shop on the Pier Level.
Spa – Batik Spa offers massage and spa services. Location: International Arrivals Area. Hours: 7:00 AM – 7:00 PM.

WiFi / Internet – Free, unlimited WiFi is available at Kualanamu; connect to the “freewifi.kno or AP2@wifi.idNC” network. The airport also offers internet stations where you can access the internet for free.

Airlines
Kualanamu Airport is served by the following airlines: Air Asia • Batik Air • Cathay • Citilink • Garuda Indonesia • Indonesia Airways • Jetstar • Lion Air • Malaysia Airlines • Saudi Arabian Airlines • Silk Air • Sriwijaya Air • Susi Air • Wings.
Airport Transportation: Getting To/From The Airport

Buses and Trains

Public buses and trains are cheap and depart to/from the airport every 30-60 minutes; however, some involve travel times of up to 120 minutes. Plan ahead and explore route, fare and schedule information; visit the Kualanamu Airport website.

Car Rentals

Several car rental and private car hire companies are available, including ASSA Rent, Golden Bird, KSU Sena, TRAC, and Wisata Armada.

Hotel Shuttles

See Airport Hotels above.

Taxis

Visit the Kualanamu Airport website to get more information about the taxi service provided.

Security & Safety

Sleeping in any airport can include a certain level of risk, especially when travelling alone. It’s important to take certain precautions to ensure your safety and the security of your valuables. Here are a few tips:

  • Safety First. It’s a good idea to know where the security office is located and look for video cameras where you plan to sleep. You can also ask the security personnel for advice on the safest places to spend the night.
  • Don’t Seclude Yourself. If you’re travelling alone, we recommend you stay near other travellers or close to security. This will help you feel more secure and deter potential thieves.
  • Hide Your Valuables. It’s also important to hide your valuables. Don’t leave them out in plain view, as this could make you a target for theft. Additionally, if you are a deep sleeper, you may want to padlock your bag to something or sleep with your bag up against a wall to make it harder for someone to access zippers and pockets. We have received reports of sleepers who woke up without their phones and laptop bags. The travellers were left with just their headphones and laptop bag strap.
  • Stay Alert. It’s best to stay alert and awake if you feel unsafe or uncomfortable. Drink coffee or other caffeinated beverages to help you stay awake, and remember that you can always catch up on sleep during your flight. These simple precautions can help you enjoy a safe night at the airport.

Last updated: 2026-03-13

This guide is for planning purposes only. Details, including rates and hours, may change without notice. Information comes from airports and service providers, their websites, and traveller submissions. We do not represent these providers. To share corrections or updates: write a review or update the airport guide.

Airport at a Glance