Whether you have a layover, overnight sleepover or you are just quickly passing through, our Norfolk Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
There was a group of benches, and I slept behind one of them on the floor. – Rob
To help you plan your layover or overnight sleepover, here is a quick run-down about what to expect during your time at Norfolk Airport.
What to Expect
Norfolk Airport consists of a single terminal that’s divided into Concourses A and B, which branch off from the main landside area. You’ll find a few eateries and a handful of gift shops. A 24 hour cafe is open on the landside. Free WiFi is available to help pass the time. No pay-to-use airport lounges are available.
Where to Sleep
We have no recent reviews from travellers who spent the night here, but it seems that the level above the baggage claim area is large, carpeted, and quiet. Bring along earplugs or noise-cancelling headphones to combat loud announcements. For uninterrupted sleep, nearby hotels offer free shuttle service. See our Airport Hotels section below for more info.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security. Due to the current Covid-19 pandemic, all services and times listed below are subject to change.
Pay-per-use, Single Visit Passes & Lounge Memberships
There are no pay-per-use lounges at this airport.
USO Lounge – The USO offers a lounge that is free of charge to active members of the US military and their families. Location: Arrivals Terminal, 2nd floor, baggage claim area.
If sleeping in Norfolk Airport does not appeal to you, there are hotels near the airport:
- Comfort Inn & Suites – (5 minutes from the airport) Free airport shuttle is available from 6:00AM – 10:00PM. » Check Rates
- Residence Inn Norfolk Airport – (7 minutes from the airport) Free airport shuttle is available on request. For airport pick-up, use the courtesy phone in the baggage claim area of the airport. » Check Rates
- Holiday Inn Norfolk Airport – (7 minutes from the airport) Free shuttle service to the airport and surrounding area (within 5 mile radius). » Check Rates
To see more options there is a list of hotels near Norfolk Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Airport WiFi / Internet
Free WiFi is available at Norfolk Airport for 60 minutes. Connect to the TakeORFwifi network. One additional hour costs $3.95 (2MBps) or $4.95 (5Mbps) and one day costs $6.95 (2MBps) or $9.95 (5Mbps).
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs, operated by BB&T are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: throughout the Main Terminal, Arrivals Terminal and the concourses.
Baby Care Facilities – Baby change facilities are located throughout the airport. Mother and Child rooms are also available in the Main Lobby and Concourses. These rooms include a sink, changing table, a rocking chair and charging outlets to give nursing mothers comfort and privacy.
Baggage Carts – Need a hand with your luggage? Smarte Carte baggage carts are available at the airport. Carts cost $5.00 to rent with a $0.25 refund upon return. Locations: Curbside, near check-in • Arrivals, near Baggage Claim 2 • Rental Car return, Garage A, Level 2.
Banking Services – A full-service banking branch is available from 10:00AM – 2:00PM (Mon-Fri).
Children’s Play Area – An Interactive play area and toy store for children. Location: Departures Terminal.
Currency Exchange – Travelex offers service in the Main Lobby. Hours: 8:00AM – 4:30PM (Mon-Sat).
Drinking Water – Thirsty? Water bottle filling stations are available Airside.
Duty Free & Shopping – Duty Free shopping is not available. The airport offers a few shops such as Hudson News (3 locations), Tech on the Go (2 locations) and a few others. Hudson News (Landside) is open 4:00AM – 12:00AM for last minute items.
Food & Drinks – Food concessions throughout the airport operate on varying schedules with most open as early as 4:30AM. Starbucks is open 24 hours a day in the Main Terminal.
Information Desk – Staffed by uniformed naval personnel, the Military Information Booth offers assistance and information to both military and civilians. Location: Arrivals Terminal, landside, 1st Level, Baggage Claim. You can also seek assistance from one of the Volunteer Ambassadors roaming around the airport. Airport Police are also on hand 24 hours a day to assist with hearing impaired phone and language translation services and special needs.
Luggage Storage & Lockers – Not available.
Medical Services – Automated external defibrillators (AED) are available in the Arrivals Terminal, Main Lobby and Concourses. Norfolk Airport Authority’s fire and police responders are available 24 hours daily.
Mobile Charging – Charge your electronics at charging stations located on the Concourses, the pedestrian bridge, in Arrivals and in restaurants.
Postal Services – Drop off your last minute postcards at the airport’s mailbox. Location: Main Hall.
Rest Zones – There are no dedicated sleeping areas, quiet areas or rest zones. If this information has changed, click here to update this guide.
Showers – Not available.
The airport is open 24 hours.
Keep in mind that TSA, airline check-in and baggage drop hours vary according to the flight schedule. Check these hours with your airline. If you are in the public area of the terminal (landside) you will not be able to get through to the secure area of the terminal (airside) until the morning.
Norfolk airport is served by the following airlines: Allegiant Air • American Airlines • Delta • Frontier • Southwest Airlines • United Airlines.
Airport Transportation: Getting To/From The Airport
The following car rental agencies are located onsite in the Baggage Claim area: Alamo • Avis • Budget • Dollar • Enterprise • Hertz • National • Thrifty.
Several area hotels provide airport transportation service as a courtesy to their guests. Here are a few hotels offering airport shuttle service: Candlewood Suites Norfolk Airport • Econo Lodge Airport • Hampton Inn & Suites Norfolk-Airport • Holiday Inn Express Hotel & Suites Norfolk International Airport • Holiday Inn Norfolk Airport • Holiday Inn Virginia Beach – Norfolk • Quality Suites at Lake Wright • Residence Inn Norfolk Airport • Sleep Inn Lake Wright • SpringHill Suites Norfolk Virginia Beach • Wingate by Wyndham Virginia Beach / Norfolk Airport.
James River Transportation offers shuttle service between the airport and coastal Virginia, including southside coastal Virginia and the Virginia peninsula. Shuttle service also available to the outer banks of North Carolina. James River Transportation has a service counter near Baggage Carrousel 3 in the baggage claim area, and an operations kiosk outside of Door 2 of the Arrivals Terminal.
Taxis are available outside of the baggage claim area on a 24-hour basis. All taxis are metered, and reservations are not required.
Last updated: 2019-07-10
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.