Whether you have a layover, overnight sleepover or you are just quickly passing through, our Surabaya Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
The check-in area at this airport is not open during the night to sleep, in fact, they said we could stay inside but that we were not allowed to lay down on the benches. – mariayoshiko
What to Expect
Surabaya Juanda Airport is divided into two separate terminals. Terminal 1 handles domestic traffic and Terminal 2 primarily serves International routes. Amenities include a variety of shops and eateries as well as free WiFi. A landside convenience store in T1 is open 24 hours. Economy class passengers can pay to enter two airport lounges. See Airport Lounges in the airport guide below for location and access information.
Where to Sleep
The airport closes nightly, from 11:00PM until 3:00AM, so overnight stays are not possible. For uninterrupted sleep, a hotel is located in Terminal 1. Nearby hotels offer shuttle service. See our Airport Hotels section below for more info.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Pay-per-use, Single Visit Passes & Lounge Memberships
If you are an economy class traveller, you can enter the following lounge at Surabaya airport through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
Concordia Premier Lounge – Location: Terminal 2, Airside, International Departures, 2nd Floor, after the 2nd security checks and immigration. Lounge Access: Lounge membership programs. [ more lounge info ]
There are a few other lounges at Surabaya Airport, but we don’t have any information about the access info:
- Garuda Executive Lounge – Location: Domestic departures, airside, T2.
- Trowulan Lounge – Location: Departures, T1 A, LG.I2-1.
- Singosari Lounge – Location: Departures, T1 B.
If sleeping in Surabaya Juanda Airport does not appeal to you, there are hotels near the airport:
- Ibis Budget Surabaya Airport – Located in Terminal 1 (domestic). Free shuttle service to Terminal 2 (international). » Check Rates
- Halogen Hotel – (5 minutes from the airport) Located near Terminal 2 (international). 15 minute ride from Terminal 1 (domestic). Free airport shuttle to both terminals. » Check Rates
- Hotel Sinar – (5 minutes from the airport) There are actually three hotels in the Hotel Sinar Group (Sinar I, II, and III), and they are all located near each other. Free roundtrip airport shuttle (must pre-book) and day rooms offered in 3 to 6-hour blocks. » Check Rates
To see more options there is a list of hotels near Surabaya Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Free WiFi and internet stations are available at Surabaya Juanda Airport. (update provided by a reader in October 2016)
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: in both Terminals, Landside, on the ground floors.
Baby Care Services – If you are travelling with an infant, there are baby care rooms for diaper-changing. Locations: Airside, Terminal 1, across from Gates 5 and 10.
Children’s Play Area – When you want to ensure your kids burn off all their energy before their flight, take them to one of the children’s play areas. Locations: Terminal 1, Airside, across from Gate 5 and Terminal 2, Airside, 2nd Floor.
Currency Exchange – PMV and Indocev offer currency exchange services in the arrivals area of the domestic terminal T2. Hours: 6:00AM – 11:00PM.
Duty Free & Shopping – Duty Free is available as well as a few other shops including a Circle K (this location is possibly open 24 hours) and an Alfamart which may come in handy for last minute snacks and drinks.
Food & Drinks – There are restaurants and coffee shops available with many open from 4:00AM – 10:00PM. There are no 24 hour options. The Cafeteria Mandai (Landside) and Diplomat Cafe* (Airside) are open 1:00AM – 11:00PM. *This location also offers a smoking room and WiFi connection.
Information Desk – Information is available in the main areas of both terminals.
Luggage Storage & Lockers – Not available.
Luggage Wrapping – Protect your bags with plastic wrap. Locations: International Terminal T2, landside. Hours: 4:00AM – 9:00PM.
Medical Services – First Aid stations are located in both Terminals. In T2 the room is on the 2nd Floor beside the children’s play area. In T1 the room is located on the 1st floor, center of the hall.
Mobile Charging – Free charging points are available in T2 on the 2nd Floor near the children’s play area.
Rest Zones – There are no dedicated sleeping areas, quiet areas or rest zones. If this information has changed, click here to update this guide.
Showers – Showers are available in the airport lounges. See Airport Lounges above.
Smoking – Smoking is permitted inside the Diplomat Cafe. In addition, in T1 there is a designated smoking room Landside and Airside.
The airport is open 3:00AM – 11:00PM. (update provided by a reader in October 2016).
As of July 2019, Surabaya Juanda airport is served by the following airlines: AirAsia Indonesia • Airfast Indonesia • Batik Air • Cathay Pacific • China Airlines • Citilink Indonesia • Garuda Indonesia • JetStar • Lion Air • Malaysia Airlines • Nam Air • Royal Brunei Airways • Saudia • Scoot • SilkAir • Singapore Airlines • Sriwijaya Air • Susi Air • Trigana Air Services • Wings Air. (information provided by a reader)
Airport Transportation: Getting To/From The Airport
DAMRI operates three bus services between the airport and Purabaya Station, Tanjung Perak Station and Bunder Gresik Station. Airport bus stops are available in front of both terminals. At the time of this August 2019 update, the price per ticket ranges from Rp 25,000. to Rp 40,000.
Car rentals are available onsite. At the time of this update, no further information is available.
Prepaid taxis are readily available for hire in the ground transportation area of the airport. Stop at the Prima Taxi booth in the Arrivals hall to pay for your ride. You will receive a ticket to give to your taxi driver before boarding the taxi.
Last updated: 2019-12-07
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide: update the airport guide or write a review.