Whether you have a layover, overnight sleepover or you are just quickly passing through, our Surabaya Airport Guide is a great place to start planning your visit. Here, you’ll find information on services and facilities available inside the airport – including details about airport lounges, WiFi, mobile charging points, lockers, 24-hour food options, nearby hotels, and everything in between.
The check-in area at this airport is not open during the night to sleep, in fact, they said we could stay inside but that we were not allowed to lay down on the benches. – mariayoshiko
To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us during their time at Juanda International Airport.
What to Expect
- A small international airport with two separate terminals for domestic (Terminal 1) and international flights (Terminal 2).
- There have been reports of theft of personal belongings while in this airport, so keep an eye on your belongings at all times!
Where to Sleep
- Overnight stays are not permitted in this airport. The airport closes at night. One reviewer says there are comfortable benches outside of Terminal 1.
- For uninterrupted sleep, there are hotels near the airport. See Airport Hotels in the airport guide below.
In this guide we may refer to locations as “landside” and “airside”. Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.
Pay-per-use, Single Visit Passes & Lounge Memberships
If you are an economy class traveller, you can enter the following lounge at Surabaya airport by purchasing a lounge pass or through a lounge membership program (ie. Priority Pass). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
Passes Concordia Premier Lounge – Location: Terminal 2, Airside, International Departures, 2nd Floor, after the 2nd security checks and immigration. Lounge Access: Prepaid lounge passes • Lounge membership programs. [ more lounge info ]
Passes Concordia Blue Sky Premier Lounge – Location: Terminal 2, Airside, Domestic Departures, 2nd Floor, next to Gate 5. Lounge Access: Prepaid lounge passes • Lounge membership programs. [ more lounge info ]
There are a few other lounges at Surabaya Airport, but we don’t have any information about the access info:
Garuda Executive Lounge – Location: Domestic departures, airside, T2.
Trowulan Lounge – Location: Departures, T1 A, LG.I2-1.
Singosari Lounge – Location: Departures, T1 B.
If sleeping in Surabaya Juanda Airport does not appeal to you, there are hotels near the airport:
- Ibis Budget Surabaya Airport – Located in Terminal 1 (domestic). Free shuttle service to Terminal 2 (international). » Check Rates
- Halogen Hotel – (5 minutes from the airport) Located near Terminal 2 (international). 15 minute ride from Terminal 1 (domestic). Free airport shuttle to both terminals. » Check Rates
- Hotel Sinar – (5 minutes from the airport) There are actually three hotels in the Hotel Sinar Group (Sinar I, II, and III), and they are all located near each other. Free roundtrip airport shuttle (must pre-book) and day rooms offered in 3 to 6-hour blocks. » Check Rates
To see more options there is a list of hotels near Surabaya Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Free WiFi and internet stations are available at Surabaya Juanda Airport. (update provided by a reader in October 2016)
More Services, Facilities & Things To Do On A Layover At The Airport
ATMs / Cash Machines – Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: in both Terminals, Landside, on the ground floors.
Children’s Play Area – When you want to ensure your kids burn off all their energy before their flight, take them to one of the children’s play areas. Locations: Terminal 1, Airside, across from Gate 5 and Terminal 2, Airside, 2nd Floor.
Currency Exchange – PMV and Indocev offer currency exchange services in the arrivals area of the domestic terminal T2. Hours: 6:00AM – 11:00PM.
Duty Free & Shopping – Duty Free is available as well as a few other shops including a Circle K and an Alfamart which may come in handy for last minute snacks and drinks. Both are open during airport operating hours.
Food & Drinks – There are restaurants and coffee shops available. A few operate during airport operating hours but there are no 24 hour options. The Diplomat Cafe is open 1:00AM – 11:00PM and offers a smoking room and WiFi connection.
Information Desk – Information is available in the main areas of both terminals.
Luggage Storage & Lockers – Not available.
Luggage Wrapping – Protect your bags with plastic wrap. Locations: International Terminal T2, landside. Hours: 4:00AM – 9:00PM.
Medical Services – First Aid stations are located in both Terminals. In T2 the room is on the 2nd Floor beside the children’s play area. In T1 the room is located on the 1st floor, center of the hall.
Mobile Charging – Free charging points are available in T2 on the 2nd Floor near the children’s play area.
Rest Zones – Not available.
Showers – Not available.
Smoking – Smoking is permitted inside the Diplomat Cafe. In addition, in T1 there is a designated smoking room Landside and Airside.
The airport is open 3:00AM – 11:00PM. (update provided by a reader in October 2016).
As of February 2018, Surabaya Juanda airport is served by the following airlines: China Airlines • Cathay Pacific.
Airport Transportation: Getting To/From The Airport
DAMRI operates three bus services between the airport and Purabaya Station, Tanjung Perak Station and Bunder Gresik Station. Airport bus stops are available in front of both terminals. At the time of this January 2018 update, the price per ticket ranges from Rp 25,000. to Rp 40,000.
Car rentals are available onsite. At the time of this update, no further information is available.
Prepaid taxis are readily available for hire in the ground transportation area of the airport. Stop at the Prima Taxi booth in the Arrivals hall to pay for your ride. You will receive a ticket to give to your taxi driver before boarding the taxi.
This guide is for informational purposes only to assist with your planning. All information, including rates and hours, are subject to change at any time without notice. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors or to add/update any items mentioned in the guide, write a review or send an email to [email protected] and we will update this guide.