Sleeping in Airports

Snoozecube hell

         

Review by: Guest

03.11.2018

ProsNone!

ConsRude staff. No help, no explanation!

Terminal:Terminal 1, Concourse D

I pre-booked a Snooze cube in Terminal 1, Concourse D as I was flying into Al Maktoum International Airport from Moscow and had a flight from Terminal 3 to Seoul at 3.30am the next day and needed some sleep. I had arrived at Dubai International airport by taxi and then proceeded to try to locate the Snooze cube. The staff would not let me go through to use the Snooze cube and were very unhelpful. I asked if I would get a refund as I would have to pay again for a Sleep and Fly pod and the answer was just no! I then had to pay for a Sleep and Fly pod in Terminal 3. I spent hours in the airport trying to find staff to help me, so did not see much of Dubai at all! When I told my mum about what had happened she emailed Larry at Snoozecube and just got a reply to say I had not turned up! When I returned to the UK she emailed him again to explain what had happened and got no reply! This was all a terrible experience. I have been travelling all over the world and Dubai is the worst place I have visited! Never again!