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Kuala Lumpur International Airport

kuala lumpur airport guide

In this section you will find traveller airport reviews as well as our Kuala Lumpur Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

Long cushioned benches were nice and we pushed a couple of these together in a more remote area to make a 'double bed' - lisadridenour

Featured Review

by Aneki
I've spent half a night and a day in KUL. I've arrived to the new low cost terminal and went to the main international building to sleep and wait for my flight out of the country. If you're after shopping/killing time, you're probably better off at the low cost terminal. I didn't spend much time there but it seemed like there were more shops in the 'landside' part. Not much going on in the main terminal. To get from the low cost to the 'main' terminal you can take the train: very fast and only 2 Ringgit, 0.6. The main terminal was good for sleeping: long, cushioned benches near the entrance/big window side on the 5th floor, but also scattered elsewhere. I can't confirm the availability of the better leather couches on the 4th floor (I've read about them in another review) because I didn't see them. I guess they might belong to the restaurant, and that was already open at 5am, so probably not a good place to sleep anyway. I can confirm the shower, though! Much welcome! As far as female showers are concerned, only one of the 2 toilets on the 4th floor has one (the other one's broken). Coming from the elevators and facing the restaurant, it's in the block of toilets on the left of the restaurant (you have to get into the airlines offices area, but that's fine, don't be shy :) ). It's cold water. but not freezing cold, we're at the tropics anyway :) Internet is not too fast but it's free. Altogether a very good experience!

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Kuala Lumpur Airport Guide

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

If you are an economy class traveller, you can enter these lounges at Kuala Lumpur airport either by purchasing a day pass or through a membership program. Visit the individual lounge page for more details (ie. facilities, hours, pass and membership information):

  • Plaza Premium offers 2 - 10 hours of free food, drinks, internet, massage chair, showers, free local calls, reading material, comfortable armchairs. Hours: open 24 hours.
    • KLIA2 (Gateway@klia2) - Location: KLIA2, Airside, Level 2, International Departures Level. Hours: 4:00AM - 12:00AM. Lounge Access: Pay at the Door (from MYR128) • Book Online (from £23.00) • Priority Pass.
    • KLIA2 - Location: KLIA2, Airside, Level 3, International Departures. Hours: 7:00AM - 12:00PM. Lounge Access: Pay at the Door (from MYR128) • Book Online (from £23.00) • Priority Pass.
    • Satellite Building - Location: Airside, International Departures Building, near Gate C11-17. Showers are available. Hours: open 24 hours. Lounge Access: Pay at the Door (from MYR128) • Book Online (from £25.00) • Priority Pass.
    • The Green Market - Location: KLIA 2, Landside, Departure Level. Hours: unknown. Lounge Access: Pay at the Door.
    • Wellness Spa - Location: KLIA 2, Airside, Mezzanine Level, International Departures. Hours: unknown. Lounge Access: Pay at the Door.
    • The Bar - Location: KLIA 2, Airside, Mezzanine Level, International Departures. Hours: unknown. Lounge Access: Pay at the Door .

Additionally they are airline lounges that require Elite Status/First or Business Class tickets for entry:

  • MAS Golden Lounge - 3 Locations: West Wing (C1-C6), Mezzanine Level • Contact Pier Domestic • Contact Pier International.
  • Royal Orchid Lounge - Location: North Wing (C11-17), Mezzanine Level
  • Cathay Pacific Lounge - Location: East Wing (C21-C27), Mezzanine Level
  • Silver Kriss Lounge - Location: North Wing (C11-17), Mezzanine Level
  • Emirates Lounge - Location: East Wing (C21-C27), Mezzanine Level
  • Dynasty Lounge - Location: South Wing (C31-37), Mezzanine Level  

» Buy a Lounge Pass

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Airport WiFi / Internet

Free WiFi is available at KLIA Airport in the public areas. There is a 3 hour time limit. Connect to the "FREE_WIFI@KLIA" network.

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Airport Hotels

If sleeping in Kuala Lumpur Airport does not appeal to you, there are hotels inside and near the airport:

  • SnoozeKL - If you are a transit passenger looking to nap for a few hours, SnoozeKL offers 13 rooms (approx. 3m x 1.5m) with bunk beds. Rooms come equipped with WiFi, Alarm Clock, and Mobile Charging. You can rent by the hour (minimum of 2 hours). Rates are currently US$9 per hour. Location: International Contact Pier, Airside, near Gates G4 and G6.
  • Sama-Sama Express - (formerly known as Airside Transit Hotel) Located inside the airport at Satellite Building at Gate C5. Day rooms are available on an hourly basis with a 6 hour minimum. This hotel is only for travellers who are transiting between flights. Do not clear Malaysian Immigration and Customs after your arriving flight. Boarding pass is required at check-in.
  • Sama-Sama Express KLIA2 - Located inside the klia2 Satellite Building, The hotel is available only to passengers transiting from one international flight to another. Do not clear Malaysian Immigration and Customs after your arriving flight. Guests arriving from KLIA main terminal or Domestic are required to check in their bags and present boarding pass for next flight (must be international flight) before being allowed into the klia2 Satellite Building.
  • Sama-Sama Hotel (formerly called the Pan Pacific Hotel) - This hotel is connected to the main terminal via covered sky bridge. It’s a 5 minute walk from the Arrivals Hall, or you can get there in 2 minutes with the hotel’s free buggy ride (operates 24/7). You can even check in right at the baggage area (Carousel F) from 7am to 11pm. Day rooms are available for 3, 5 or 7 hour stays. Day spa packages are available
  • Concorde Inn - (3 min from KLIA, 15 min from KLIA2) Free airport shuttle bus runs from 5am to midnight daily, every 30 minutes for KLIA and hourly for KLIA2. Must contact hotel directly for pick-up outside of those hours.
  • Tune Hotel - The budget hotel is connected to KLIA2 via covered walkway, and is a 10 minute walk from Arrivals Hall. KLIA Ekspres brings passengers to and from KLIA in 3 minutes.
  • the youiQ Hotel- (15 min from KLIA) A budget-friendly option near the airport. Airport transfers available for RM5.00 per person, each way. Airport pick-up is per hotel schedule and must be requested at least 48 hours in advance.

To find a cheap room, there is a list of hotels near Kuala Lumpur Airport on Tripadvisor that can be sorted by price.

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More Services, Facilities & Things To Do On A Layover At The Airport

  • ATMs / Cash Machines - Locations: Departures Hall, Arrivals Hall • Contact Pier of the Main Terminal Building • Satellite Building.
  • Baggage Trolleys - Available for free in the baggage reclaim area
  • Children's play area & Nurseries - The Children's Play room is located Airside, Main Terminal Building, Level 5. Nurseries are located in the Main Terminal Building • International Contact Pier • Domestic Contact Pier • Satellite Building.
  • Currency Exchange - There are 8 foreign exchange offices located in the Departure Hall • Contact Pier • Arrivals • KLIA2.
  • Family Services - Baby Care rooms are equipped with baby beds, a chair and wash basin. Locations: Main Terminal Building • Contact Piers • Satellite Building.
  • Food & Drinks - Many options available. At the moment, we do not know which (if any) concessions are open 24 hours.
  • Gym - A gym is available at the Airside Transit Hotel. Rate: RM 30.00 per person includes towel, soap and shampoo
  • Information Desk - There is a Visitor Service Center on the 3rd Floor, Main terminal Building, near the baggage reclaim area (hours: open 24 hours). Information Desks are also available in the Main Terminal Building (Departure and Arrivals Hall) • Contact Pier • Satellite Building.
  • Luggage Storage & Lockers - The Baggage Storage office is open 24 hours. Locations: Main Terminal Building, Level 3, Arrival Hall • KLIA2, Level 2, Arrival Level Public Concourse. Daily Rates: RM 18 (small bag) • RM 28 (medium bag) • RM 38 (large bag) • RM 48 (extra bag). Locker rates are: RM 38 (medium bag) • RM 48 (large bag).
  • Medical Clinic - Menara Medical Group - Location: Main Terminal, Level 5, Departure Hall. Hours: open 24 hours)
  • Mobile Charging - Information not available.
  • Observation Deck - Location: Landside, at the end of the Main Terminal Building past the food hall.
  • Pharmacy - There are 2 pharmacies that offer over the counter medications, beauty and health products. Pusrawi Health Pro Shoppe (Location: Main Terminal, Level 5) • Guardian (Location: Satellite Building, Level 1, West Zone). Hours: 6:00AM - 12:00AM.
  • Post Office - Location: Main Terminal, landside. Hours: 8:30AM - 5:00PM (Mon - Sat).
  • Prayer and Silent Rooms - A Silent room is available in the Main Terminal Building, Level 5, Departure Hall. Prayer rooms for Muslim visitors and travellers are located in three locations:
    • Main Terminal Building (on all levels)
    • Contact Pier: near the entrance to Gates B2-B10(international flights) and next to transfer counters (domestic flights)
    • Satellite Building: at the Mezzanine Level, Gates C11-C17 and Gates C21-C27
  • Reflexology & Massage Centre - Location: Lot SATP B1, Passenger Level, Satellite Building, KLIA (leading to gates C1-C5, next to smoking room). Hours: 7am - 12am. Rates: vary according to service.
  • Rest Zones - There is a designated rest area in KLIA2 that offers comfortable seating and a place to rest in between flights.
  • Showers - Showers are available at the Sama-Sama Express. Rate: RM 42.00 per person includes towel, soap and shampoo. Free cold water showers are available on the 4th floor, past the eateries.
  • Smoking Lounges - Locations: Contact Pier, Domestic Level, near Gate B2 • Satellite Building, Mezzanine Level, near Gate C11 and C31
  • Spa - The Sama Sama Hotel has a day spa package for 60 ringgits (about $20US or €15). "It includes use of the outdoor pool, sauna, spa pools, fitness centre, lockers, showers and Free WiFi.  You'll also get a stack of fluffy white towels and a pack of flashy toiletries - backpacker bliss." Thanks to Natalya for this tip!
  • TV Lounges - Locations: airside and landside throughout the airport

Airport Hours

The airport is open 24 hours.

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Airport Transportation: Getting To/From The Airport

Buses

There are various providers of bus services and routes, at various costs and schedules to Kuala Lumpur Central and beyond.

One example is the Airport Coach Shuttle which runs every 30 minutes, 365 days a year. The first bus leaves the airport at 5.30am and the last service is 12.30am. Travel time is one hour and a return ticket costs RM18.

Taxis

Travellers have a choice of four types of taxis which are operated by Airport Limo and are operated through a coupon system you buy at their counters in either the arrival hall, at the Main Terminal Building; the domestic arrival hall or domestic baggage reclaim area.

Metered Taxi

At level 1 and 3 of the Main Terminal Building, metered taxis offer an alternative. Passengers have to buy RM2 coupon prior to boarding these taxis.

Express Rail Link

ERL is available on the KLIA Ekspres and the KLIA Transit lines, connecting the airport to the city centre, stopping at the KL City Air Terminal (KL CAT) in KL Sentral.

KLIA Ekspres: is the fastest route to the city, taking only 28 minutes. A one-way fare for an adult is RM35, or RM70 for a return journey.

KLIA Transit: has three stops at Bandar Tasik Selatan, Putrajaya & Cyberjaya and Salak Tinggi. It departs every 15 minutes during peak hours, every 20 minutes during off-peak hours and every 30 minutes after midnight. Every trip from KLIA to KL Sentral, and vice versa, takes about 28 minutes.

Car Rentals

There are a host of brand name care rental companies available, with booths in the main arrivals hall.

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Last Updated: 14 May 2015

The information in this Airport Guide is based on information collected and/or received from the airport's and their web sites. The information above is subject to change without notice. Use it for informational purposes only to help you during your stay. To report errors, or to add/change any items quoted in the guide, email me.

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