Brisbane Airport Guide

Qantas Domestic Lounge – Location: Domestic Terminal, Level 2, near Gate 22. Hours: 04:30 until last Qantas flight departure. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Lounge membership programs (Qantas Club) • Qantas Domestic Business Class passengers • Qantas Gold/Platinum/Platinum One Frequent Flyers • Oneworld Sapphire/Emerald members on Qantas or Oneworld domestic flights.

Virgin Australia Lounge  – Location: Domestic Terminal, Level 2, near Gate 40. Hours: Open 60 minutes before the first Virgin Australia departure until the last Virgin Australia flight departure. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Pay at the door (single-entry lounge pass from A$65) • Prepaid lounge passes (available via Virgin Australia website) • Lounge membership programs (Virgin Australia Lounge membership) • Virgin Australia Business Class passengers • Velocity Platinum/Gold members • eligible partner airline members on same-day Virgin Australia domestic flights • Link Airways passengers on Y, B, H, K fare classes • eligible Virgin Australia codeshare passengers on Link Airways (VA4000-VA4099).

The Common – Location: Domestic Terminal, airside, 2nd Floor, next to Departure Gate 24. Hours: 05:00-20:00 daily. Showers: No. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Lounge membership programs.

Plaza Premium Lounge – Location: Level 3, International Terminal, near Gate 77. Hours: 6:00 AM – 12:00 PM and 5:30 PM – 11:00 PM. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Pay at the door (A$60 for 2 hours; A$70 for 5 hours) • Prepaid lounge passes (3 – 6 hour passes) • Lounge membership programs • Select credit cardholders (American Express Platinum/Centurion cardholders, Mastercard with LoungeKey, Diners Club cardholders, China Airlines First/Business Class passengers) • SkyTeam Elite Plus on same-day China Airlines flights • Fiji Airways Business Class/Tabua Club members on select night flights.

Escape Lounge  – Location: International Terminal, airside, exact location near Gate 82. Hours: 05:00-01:00 daily. Showers: No. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Pay at the door (walk-up entry A$80; pre-book online from A$65) • Prepaid lounge passes  • Lounge membership programs.

Qantas International Lounge – Location: International Terminal, airside, opposite Gate 80. Hours: 5:30 AM – 12:00 AM. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Lounge membership programs (Qantas Club) • Qantas First/Business Class passengers • Qantas Gold/Platinum/Platinum One Frequent Flyers • Oneworld Sapphire/Emerald members on Qantas, Jetstar, Emirates, or Oneworld flights • Emirates Gold/Platinum Skywards members on Qantas/Emirates flights • First/Business Class passengers on Oneworld carriers.

Air New Zealand International Lounge – Location: International Terminal, Level 3, Mezzanine, near Gate 82. Hours: Open 3 hours prior to departing Air New Zealand flights. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Lounge membership programs (Air New Zealand Koru Club, Air Canada Maple Leaf Club (worldwide) members, and United Club members on Star Alliance flights) • Air New Zealand First/Business Class passengers • Air New Zealand Airpoints Elite/Gold • Star Alliance Gold members on Air New Zealand or Star Alliance flights.

Emirates Lounge – Location: International Terminal, Level 3, near Gates 75. Hours: 5:00 PM – 1:30 AM. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: Emirates First/Business Class passengers • Eligible Emirates Skywards members and Economy/Premium Economy passengers may purchase lounge access when travelling on Emirates or Qantas flights

Singapore Airlines SilverKris Lounge – Location: International Terminal, Level 3, near Gates 82. Hours: 6:30 AM – 2:30 PM and 8:30 PM – 11:30 PM. Showers: Yes. Dedicated Rest Zone: No. Sleep Facilities: No. Lounge Access: KrisFlyer Elite Gold  • Solitaire PPS Club •  Singapore Airlines First/Business Class passengers • Star Alliance Gold members on Singapore Airlines or Star Alliance flights.

Family Services
Baby Care Facilities – Parenting Rooms are available in both terminals, with multiple locations on each floor. These rooms include private feeding spaces, change tables, seating, and most have microwaves.
Children’s Play Areas – A small pop-up play area with toys for young children is located in the International Terminal, Level 4. Availability may vary.

Information
Airport Ambassadors – Airport ambassadors, wearing blue shirts with a yellow “i”, are regularly seen throughout the terminals and can assist with general questions and directions.
Information Desk – Information desks are available in both terminals during daytime and evening hours.
Travel Agencies – A Flight Centre travel agency operates in the International Terminal and can assist with bookings and travel arrangements.

Luggage
Baggage Trolleys – Need a hand with your luggage? Baggage trolleys are available in both terminals. They are free of charge in the International Terminal, while a small fee applies in the Domestic Terminal.
Luggage Wrapping – A luggage-wrapping service is available in the International Terminal for travellers who wish to protect their bags.

Mailbox – A public mailbox is located outside the terminal for last-minute postcards or mail.

Medical Services
Dental Services – Dental services are available at Skygate.
Medical Services – First Aid assistance is available in both terminals. Airport staff can help in medical situations, and defibrillators are located throughout the terminals. For emergencies, dial 000.
Pharmacy – A pharmacy operates in the Domestic Terminal, and additional pharmacy services are available at Skygate.

Money
ATMs / Cash Machines – Need cash? ATMs are available throughout both terminals, landside and airside. Some machines dispense foreign currency. Fees may apply.
Currency Exchange – Currency exchange services are available in the International Terminal.

Prayer room – Prayer rooms are available in both the International and Domestic Terminals.

Shopping
Duty-Free & Shopping – Duty-free shopping is available in the International Terminal for departing and arriving passengers. A variety of retail stores are located throughout the terminals, including a 24-hour Woolworths supermarket.
Tourist Refund Scheme – The Tourist Refund Scheme counter is located airside in the International Terminal for eligible purchases. Travellers must have receipts and goods available for inspection.

SIM Cards – SIM cards are sold in the International Terminal, with options suitable for short-term visitors.
Smoking – A designated smoking area is available airside in the International Terminal. Landside smoking areas are also available but can become busy.
Spa Services – Spa and massage treatments are available at Skygate for travellers seeking relaxation before or after a flight.

Airport Museum – Kingsford Smith Memorial – This small outdoor memorial honours Sir Charles Kingsford Smith, one of Australia’s aviation pioneers. Visitors can see a preserved aircraft and read informational displays outlining his achievements. The memorial is located on Airport Drive, near the roundabout in front of the International Terminal, and is accessible on foot. Entry is free and the site is open at all times.
Airport Performers – Brisbane Airport periodically hosts live performances by selected resident artists or groups to provide light entertainment for travellers. Past participants have included Opera Queensland and the Queensland Symphony Orchestra. Performances rotate between the International and Domestic Terminals and occur at scheduled times.
Art in the Airport – The terminals feature a Queensland-inspired interior design and a rotating collection of commissioned artworks by local artists, visible throughout public areas.
Find Bluey – In the International Terminal, travellers may spot Bluey, the airport’s character installation. The displays are designed for children and families and are placed in public areas where photos are permitted.

Brisbane Airport is served by the following airlines: Aerlink • Air Canada • Air New Zealand • Air Niugini • Air Vanuatu • Aircalin • Alliance • Batik Air • Cathay Pacific • China Airlines • China Eastern Airlines • China Southern • Corporate Airlines • Emirates • EVA Airways • Fiji Airways • GAM Air • Jetstar • Korean Airlines • Link Airways • National Jet Express • Nauru Airlines • Philippine Airlines • Qantas • Qatar Airways • Rex • Samoa Airlines • Seair Pacific • Singapore Airlines • Skytrans • Solomon Airlines • United Airlines • VieJet • Virgin Australia.

Bus

Con-x-ion Airport Transfers provides one-way or return “door-to-door” coach services from the airport to various points throughout the city, the port, the Gold Coast and the Sunshine Coast. You can find Con-x-ion Airport in the International Terminal, Visitor information desk and in the Domestic Terminal, outside on the forecourt. For more details on schedules, time and costs, visit the Con-x-ion website.

Public bus service is available from the Skygate Center (you must make your way here from the terminal). Bus # 590 operates a route between the Skygate and the rail network at the Toombul Interchange. From there, you have many options for onward travel to the city and surrounding suburbs. For more information, visit the Translink website.

Car Rentals

Alamo/Enterprise/National • Avis • Budget • Enterprise • Europcar • Hertz • Sixt. Locations: International Terminal, Level 2 • Domestic Terminal, Level 1.

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Hotel Shuttles

See Airport Hotels above.

Inter-Terminal Transfers

A complimentary Transfer Bus between the Domestic and International terminals operates daily from 4:00 AM – 1:30 AM. The bus runs every ten minutes and takes about five minutes. Pick-up locations:

• Domestic Terminal – At the Qantas/Virgin end of the terminal.
• International Terminal – Level 2, bus stop.

Ride Share

Uber departs from the Domestic terminal (Central Road, near the taxi pick-up area) and International terminal (Level 1, follow the rideshare booking signs).

Train

Airtrain operates train transportation between the airport, Brisbane City and the Gold Coast from the Domestic and International Terminals. Trains depart every 15 minutes during peak times and operate from early morning until 10:00 PM. Tickets start at AUD 20.90; however, there are discounts for those booking online. For the full Airtrain schedule and fare details, visit the Airtrain website.

Taxi

Metered taxis are readily available at both terminals.   Service is provided by Black & White Cabs and 13cabs. The estimated fare is $45-55 one-way trip.