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Auckland Airport Guide

auckland airport guide

In this section you will find traveller airport reviews as well as our Auckland Airport Guide with info on WiFi, lounges, facilities and services....and yes, even the names of some airport hotels in case you decide that sleeping in the airport is not for you!

They're renovating the airport so it was kinda noisy at the times, but biggest minus is definitely limited WiFi. Also kinda chilly so sleeping bag was definitely a must. - Santtu

Airport Overview

To help you plan your layover or overnight sleepover, we are here to give you the low-down on what travellers have reported back to us during their time at Auckland Airport.

What to Expect

  • Auckland airport has two terminals, one for international flights and the other for domestic flights. A free, inter-terminal bus connects the two.
  • There is also a walkway between the terminals if you prefer to skip the bus—the walk takes about 10 minutes.
  • There are 24 hour concessions both landside and airside.
  • WiFi is available. See WiFi information in the airport guide below.

Where to Sleep

  • The International terminal is split into 3 levels. Several reviewers report that the 2nd level has the best sleeping spots. Try the 2nd floor, in front of the Air China office. There you will find a warmer, quieter area with an armrest-free three seater bench.
  • Benches without armrests are available, but may fill up quickly.
  • Current reviews do not mention sleeping options landside.
  • Reviewers mention lots of noise, so earplugs or noise cancelling headphones are recommended.
  • Many reviewers also warn of cold temperatures, so consider bringing a sweater or blanket.
  • For uninterrupted sleep, there is a hotel adjacent to the International terminal and a many other nearby hotels that are within walking distance or accessible by free airport shuttle. See Airport Hotels in the airport guide below.

Good to Know

  • Free showers are available! See Shower information in the airport guide below.
  • Economy class passengers can pay to use one of the first class lounges. See Airport Lounges below for locations and rates.

For more information about the services and facilities available, scroll down to continue exploring our Auckland Airport Guide. Send us your airport tips to help us keep this information up to date.

» Read All Auckland Airport Reviews Write a Review

Auckland Airport Information

In this guide we may refer to locations as "landside" and "airside". Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security.

Airport Lounges

Pay-per-use, Single Visit Passes & Lounge Memberships

Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door or through a lounge membership program (ie. Priority Pass, Koru Club or Qantas Club). Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!

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Airport Hotels

If sleeping in Auckland Airport does not appeal to you, there are hotels at the airport and near the airport, some with a free airport shuttle::

  • Novotel Auckland Airport - Located adjacent to the International Terminal. No airport shuttle, but the hotel is within easy walking distance of the terminal. Day use rooms are available from 6:00AM to 6:00PM. » Check Rates
  • Ibis Budget Auckland Airport - (5 minute walk from the International Terminal) Airport shuttle available ($). » Check Rates
  • Sudima Hotel Auckland Airport - (3 minutes from the airport) 24-hour airport shuttle service provided via Yellow Bus, a bus services that operates in the airport area. Tickets must be purchased from the ticket machine prior to boarding. $6 per person, each way (children under 12 yr old are free). Shuttle runs from Sudima to the airport every :05 and :35 past the hour from 4:00AM to 1:35AM. Shuttle picks up from the Domestic Terminal (Door 3) every :15 and :45 past the hour from 4:15AM to 1:45AM and from the International Terminal (bus stop across from Door 6) every :20 and :50 past the hour from 4:20AM to 1:50AM. No shuttle service from 2:00AM to 4:00AM (contact hotel directly for pick up). » Check Rates
  • Heartland Hotel Auckland Airport- (3 minutes from the airport) Free 24-hour airport shuttle runs every 30 minutes to the Domestic Terminal (Door 2 by pedestrian crossing) and International Terminal (Door 11 by the McDonald’s in Arrivals Hall). » Check Rates
  • Jet Park Airport Hotel - (6 minutes from the airport) Free 24-hour airport shuttle runs every 30 minutes to the Domestic Terminal (Door 2 by pedestrian crossing) and International Terminal (Door 11 by the McDonald’s in Arrivals Hall). » Check Rates

Hostels and Budget Hotels near the airport: Kiwi Airport Backpackers

To see more options there is a list of hotels near Auckland Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.

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Airport WiFi / Internet

Free WiFi is available at Auckland Airport for 45 minutes. Connect to the “Auckland Airport” network. After your 45 minutes is up, you can pay for additional access at the following rates: 45 min./unlimited data for NZ$9.95 • 90 min./unlimited data for NZ$14.95 • up to 4 hr./unlimited data for NZ$19.95. If you travel frequently through Auckland Airport, consider joining the Strata Club to get extended free Wifi, earn points, and other perks.

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More Services, Facilities & Things To Do On A Layover At The Airport

auckland airport
photo provided by Auckland Airport
  • ATMs / Cash Machines - Need cash? ATMs are available. Fees may apply, so be sure to check your bank’s fee schedule and your daily withdrawal limit if you are travelling internationally. You may also want to notify your bank of your travel plans. Locations: unknown.
  • Baby Care Facilities - Feed and care for your baby in the privacy and comfort of the Parent’s Room. Each Parent's Room has changing tables, seating, power outlets, and more. Three locations: Ground Floor, landside, Door 3 • 1st Floor, landside, Food Court (opposite Subway) • 1st Floor, airside, next to the Around NZ shop. Changing tables are also available in all women’s restrooms. Baby essentials are available for purchase from Travelpharm or Kiwi Discovery.
  • Chapel - A non-denominational chapel is located in the International Terminal, Airside, near Artport. A muslim prayer mat is located in the west pedestrian bridge.
  • Currency Exchange - Travelex offers currency exchange at these five locations: International Terminal, landside, Ground Floor • International Terminal, airside, Ground Floor • International Terminal, landside, 1st Floor • International Terminal, airside, 1st Floor • Domestic Terminal, landside. Hours: 4:00AM - 12:30AM.
  • Duty-Free & Shopping - Duty Free shopping is available at Aelia Duty Free, located airside, on the 1st floor. Hours: 24 hours. In addition, the airport also offers a good variety of shops to pass the time.
  • Food & Drinks - Food concessions throughout the airport operate with varying schedules. These options are open 24 hours:
    »   International Terminal, landside, Ground Floor - Long White Cafe • 24/7 Convenience
    »   International Terminal, landside, 1st Floor - Espresso Bar
    »   International Terminal, airside, Ground Floor - Take Home convenience market
  • Games Arcade & Rides - Location: International terminal, airside - level 2, airside - level 1 and landside - arrivals area.
  • Information Desk - Airport Information Helpdesks are available at these locations:
    »   International Terminal - Check-In, landside, Ground Floor, by Door 4 • Arrivals Hall, landside, Ground Floor, Level 1 Departures • Airside Level 1, just after Customs and Security • Airside Level 2.
    »   Domestic Terminal - Air New Zealand regional end of terminal and Central Desk by Door 4 • Air New Zealand Baggage Claim. You can also seek the assistance of one of the Airport Hospitality Ambassadors who roam the terminal. Also known as “bluecoats”, they are easily spotted by their blue-colored jackets.
  • Luggage Storage & Lockers - Available in the International Terminal. Lockers: Rates range from $10.00 (small) to $16.00 (large) per locker per 24 hours. Storage: Rates range from $9.00 - $13.00 (small) per 4 - 24 hours per item and from $11.00 - $16.00 (large) per 4 - 24 hours per item.
    »   SmarteCarte (Departures) - International Terminal, Landside, Departures, Ground Floor, Opposite Check-In Counter 67 (Opposite Qantas Business check in). Hours: 3:45AM - 11:15PM.
    »   SmarteCarte (Arrivals) - International Terminal, Landside, Arrivals, Ground Floor, just past the Air New Zealand Premium check-in. Hours: 3:45AM - 11:15PM.
  • Luggage Trolleys - Available free of charge.
  • Luggage Wrapping - Protect your valuable luggage and its contents with a protective film wrapping for a fee of $11 per bag. Service offered by SmarteCarte. Locations: International Terminal, landside, Ground Floor, opposite Qantas Business Check-In / Check-in Counter 67 • International Terminal, landside, Ground Floor, Arrivals, just past Air New Zealand Premium Check-In. Hours for both locations: 3:45AM - 11:15PM.
  • Massage Chairs - International Terminal, next to Gate 2 and 4. Rates: unknown.
  • Medical Services - Urgent and emergency medical care is available at the First Aid Room. For access, dial 98777 on any airport phone, or seek the assistance of an airport staff member. Full-service medical care is available nearby at The Airport Doctors, located off-terminal at the Airport Shopping Centre on John Goulter Drive. Hours: 8:00AM - 6:00PM (Mon-Fri) 9:00AM - 1:00PM (Sat). Closed Sundays and public holidays.
  • Mobile Charging - At the time of this update, we did not have any information about mobile charging availability. If you know, write a review or email us at guides@sleepinginairports.com.
  • Pharmacy - Travelpharm offers three locations at the airport: International Terminal, Landside, Ground Floor • International Terminal, Airside, 1st Floor • Domestic Terminal, Landside. Hours: 4:30AM - 12:30AM.
  • Prayer Area - A non-denominational chapel is available in the International Terminal, airside, 1st floor next to Artport. Muslim prayer areas are available on the 1st floor of the Domestic Terminal, and on the 1st floor western pedestrian bridge of the International Terminal.
  • Rest Zones - Not available.
  • Showers - Freshen up after a long flight at the free showers, located just outside the International Arrivals gate. Towels and toiletries are available for purchase from Relay or iSite Tourism Information Centre, on the ground floor in Arrivals. Showers are also available on the 1st floor of the Domestic Terminal, opposite Air New Zealand Premium Check-In. Toiletries can be purchase from Travelpharm, landside near The Bach Alehouse & Cafe in the Domestic Terminal. And finally, the lounges also have showers available [ see Airport Lounges above ].
  • Smoking - Smoking is only allowed landside in designated areas of the International and Domestic Terminal forecourts, and airside in the Smoking Lounge on the 2nd floor of the International Terminal.
  • Travel Agencies - If you are arriving in Auckland and need local arrangements or help planning a really last minute trip abroad, the Flight Centre Travel Agency at the airport can probably of assistance.

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Airport Hours

The airport is open 24 hours (International terminal) / 4:30AM - approx. 11:00PM or last flight (domestic terminal)

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As of March 2018, Auckland airport is served by the following airlines: Aer Lingus • Aerolineas Argentinas • Aeromexico • Air Astana • Air Botswana • Air Canada • Air Chathams • Air China • Air France • Air India • Air Madagascar • Air Malta • Air Mauritius • Air Namibia • Air New Zealand • Air Niugini • Air Serbia • Air Tahiti Nui • Air Vanuatu • Air Calin • Alaska Airlines • Alitalia • ANA • American Airlines • Asiana Airlines • Austrian Airlines • Avianca • Bangkok Airways • British Airways • Brussels Airlines • Cathay Pacific • China Airlines • China Eastern • China Southern • Copa Airlines • Croatia Airlines • Delta • Dragonair • EL AL Air Isreal • Emirates • Ethiopian Airlines • Etihad Airways • EVA Air • Fiji Airways • Garuda Indonesia • Hawaiian Airlines • Hong Kong Airlines • Inflite • Japan Airlines • Jetstar • KLM • Korean Air • LATAM • Lufthansa • Malaysia Airlines • Mongolian Airlines • Philippine Airlines • Qantas • Qatar Airways • Royal Brunei Airlines • Royal Jordanian • Sichuan Airlines • Silk Air • Singapore Airlines • Solomon Airlines • South African Airways • Swiss • TAP Portugal • Thai Airways International • United Airlines • Virgin Atlantic Airways • Virgin Australia.

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Airport Transportation: Getting To/From The Airport


Regular bus service connects the airport to the central city and several other local stops. The quickest option is the Airporter 380 Route which operates every 15-20 minutes during the day. This route also provides travellers a connection to the Papatoetoe Train Station where you can connect to trains along the Southern, Eastern and Onehunga train lines. For schedules and additional information, visit the Auckland Transport website.

Hotel Shuttles

Several area hotels provide airport transportation service to their guests either for a fee or as a courtesy. Here are a few hotels offering airport shuttle service: Auckland Airport Kiwi Hotel   •   Auckland Airport Lodge   •   Airport Manor Inn   •   Best Western BK's Pioneer Motor Lodge   •   Heartland Hotel Auckland Airport   •   Holiday Inn Auckland Airport   •   Hotel Grande Auckland Airport   •   Jet Park Hotel & Conference Centre   •   Oakwood Manor Auckland Airport Motor Lodge   •   Sudima Auckland Airport Hotel   •   540 on Great South Motel.

SkyBus Express

The Airbus Express is a shuttle bus services that provides regular transportation from Auckland city center to the airport 24 hours a day, 7 days a week. Total travel time between the city and the airport takes about 45 minutes. At the time of this January 2018 update, a one-way ticket costs $18.00 (return is $34.00). For more information on stops, routes, rates and more, visit the Auckland Airport website.

Terminal shuttles

A free inter-terminal bus service operates every 15 minutes between the international and domestic terminals. The bus operates from 5:00AM - 10:30PM daily.

Taxis and Shuttles

You can pick up a taxi or shuttle from the ranks located outside the arrivals area at the International Terminal. Or outside the Jetstar forecourt at the domestic terminal. It is important to note that while all companies are able to drop you off at the airport, not all are licensed to be able to pick you up. For specific provider and pricing information, visit the Auckland Airport website.

Car Rentals

An extensive choice of rental car options is available for both international and domestic travellers. The following car rental companies have offices onsite: Avis, Budget, Europcar, Hertz and Thrifty.

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Last Updated: 12 April 2018

This guide is for informational purposes only to assist with your planning and is subject to change at any time. The information in this airport guide is based on information collected and/or received from the airports, lounges, hotels, transportation providers and their web sites. We are not representatives of any of the above mentioned service providers. To report errors, or to add/change any items mentioned in the guide, please contact us .