Sleeping in Airports

Air Canada

air canada web site

Air Canada web site (screenshot / March 2020)



Overall Airline Experience           Customer Service (at airport)           Customer Service (on board)           Aircraft quality           Connections & Transit Services           Customer Service (delays & cancellations)          

Based on 18 user ratings

About: Air Canada, as Canada’s largest airline, provides passenger services directly to 62 airports domestically, 53 in the US, and more than 100 worldwide. Along with its subsidiaries, Air Canada Rouge and Air Canada Express, the carrier operates an average 1,550 scheduled flights daily. 

Below you can read more about the different traveller services Air Canada has to offer including their frequent flyer program, airport lounges, transit accommodation and some other helpful information.

Scroll down the page to rate your Air Canada experience.

App Available: Yes

Hubs: Calgary   •   Montreal   •   Toronto Pearson   •   Vancouver

Alliance:  Star Alliance

Frequent Flyer Program: As an Air Canada Altitude member, frequent flyers can take advantage of Air Canada’s partnership with the Aeroplan Program. This provides a wide range of ways to redeem airmiles, including flights to over 1,000 destinations worldwide. Altitude members can earn airmiles and benefits with over 25 Star Alliance airline members, as well as affiliated partners.

Lounges: Air Canada’s Maple Leaf Lounges are located in 17 airports across Canada, the United States and Europe. A Maple Leaf Club membership unlocks unlimited access to the lounges, as well as access to more than 200 lounges worldwide.

Transit Hotel: If you’re facing a stopover of more than 6 hours in Montreal, Toronto or Vancouver, passengers can take advantage of an Air Canada Stopover and discover what these cities have to offer. Passengers can even stay in one city on the way out, and another on the way back. A one night’s hotel stay starts at $49.

Delays & Cancellation: Air Canada offers a range of options, such as food and water, regular updates and alternative travel plans in times of flight delays and cancellations.

Flight Delay Plan: Air Canada offers a Customer Service Plan for flight disruptions. Their policies address key service elements that most affect passengers.

Other Useful Info:


Can’t wait until west jet takes over aircanada. Much better service.