Sleeping in Airports

Alaska Airlines



Overall Airline Experience           Customer Service (at airport)           Customer Service (on board)           Aircraft quality           Connections & Transit Services           Customer Service (delays & cancellations)          

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About: As the fifth-largest US airline by passenger traffic, the Seattle-headquartered carrier has expanded to serve several transcontinental US East Coast routes following its merger with Virgin America. The airline has also expanded internationally, with additional services to Costa Rica, Canada­­­ and Mexico, and was named “Best US Airline” by Condé Nast Traveler in 2019. 

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Hubs: Anchorage • Los AngelesPortland San FranciscoSeattle

Frequent Flyer Program: Alaska Airlines’ Mileage Plan offers members the opportunity to fly not only with them, but with their global airline partners, to 800 plus destinations worldwide.

Lounges: Alaska Airlines recently opened its newest location, a 15,800 sqm flagship lounge, at Sea-Tac’s North Satellite terminal. The carrier also has lounges at Los Angeles, New York – JFK, Portland, or Anchorage, and an Alaska Lounge membership enables passengers to access more than 95 partner lounges globally.

Flight Delay Plan: Alaska Airlines information for passengers facing disrupted flights.