Sleeping in Airports

American Airlines



Overall Airline Experience           Customer Service (at airport)           Customer Service (on board)           Aircraft quality           Connections & Transit Services           Customer Service (delays & cancellations)          

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About: American Airlines is the world’s biggest airline. Based in Fort Worth, Texas, the carrier, along with its subsidiaries, have an international and domestic network of 6,800 flights per day to 350 destinations in 50-plus countries. It handles more than 200 million passengers a year and is one of the founding members of the Oneworld Alliance.  Subidiaries: American Eagle.

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Alliance: Oneworld

Frequent Flyer Program: American Airlines’ AAdvantage has more than 67 million members and miles accumulated can be redeemed for numerous benefits, including hotel stays. The program comprises AAdvantage Gold, AAdvantage Platinum, AAdvantage Platinum Pro, and AAdvantage Executive Platinum for elite members. The scheme has well over 1,000 partners and miles can be used on flights to nearly 1,000 destinations worldwide.

Lounges: The airlines has five Flagship Lounges at several US airports and one at London Heathrow, as well as the Admirals Club for members. Qualifying AA members can also access over 100 clubs and partner lounges worldwide.

Delays & Cancellation: American Airlines offers passengers a number of alternatives if they experience disrupted flights.

Flight Delay Plan: Passengers are offered services and contingency plans if they experience flight delays