Sleeping in Airports

Delta Air Lines



Overall Airline Experience           Customer Service (at airport)           Customer Service (on board)           Aircraft quality           Connections & Transit Services           Customer Service (delays & cancellations)          

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About: As one of the world’s largest airlines, Delta Air Lines serves more than 200 million people annually, flying passengers to more than 300 destinations in over 50 countries. Delta is the world’s second largest airline, has nine US hubs, with Atlanta its main base, and is a founding member of the SkyTeam alliance.

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Alliance: SkyTeam

Frequent Flyer Program: Delta’s SkyMiles enables passengers to earn and redeem miles through its network, with benefits including upgrades and once-in-a-lifetime experiences.

Lounges: Delta Sky Club is the brand of Delta’s airport lounges. Membership is available through an annual membership paid for by miles or money. International passengers traveling in Delta One class get free access. Select members can also access over 250 partner and third-party lounges globally.

Flight Delay Plan: Delta offers a Contingency Plan for passengers with disrupted flights.